Diagnostic Programs; Lenovo Thinkvantage Toolbox - Lenovo ThinkCentre M70z User Manual

Symptom
The USB or PS/2 mouse does
not work.
The wireless keyboard or mouse
does not work.
The operating system does not
start.
The computer beeps multiple
times before the operating
system starts.

Diagnostic programs

Diagnostic programs are used to test hardware components of your computer. Diagnostic programs can
also report operating-system-controlled settings that interfere with the correct operation of your system. You
can use the preinstalled Lenovo ThinkVantage Toolbox program to diagnose computer problems, if your
computer is running the Windows operating system.
Notes:
1. You can also download the PC-Doctor for DOS diagnostic program from http://www.lenovo.com/support.
See "PC-Doctor for DOS" on page 29 for detailed information.
2. If you are unable to isolate and repair the problem yourself after running the programs, save and print
the log files created by the programs. You will need the log files when you speak to a Lenovo technical
support representative.

Lenovo ThinkVantage Toolbox

The Lenovo ThinkVantage Toolbox program helps you maintain your computer, improve computing security,
diagnose computer problems, get familiar with the innovative technologies provided by Lenovo, and get
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ThinkCentre User Guide
Verify that:
• The computer is turned on.
• The mouse is correctly connected to an appropriate mouse connector (the PS/2
mouse connector or one of the USB connectors) on the computer.
• The mouse is clean. Refer to "Cleaning an optical mouse" on page 29.
Verify that:
• The computer is turned on.
• The battery or batteries installed in the wireless keyboard or mouse are in good
condition.
• The wireless configurations are all set correctly. You might need to refer to
the documentation that come with the wireless keyboard or mouse, or refer
to your Windows Help and Support information system for wireless related
instructions. If your wireless mouse has a dongle, make sure the dongle is
correctly connected to one of the USB connectors on the computer.
• For the wireless keyboard, no keys are stuck.
• The wireless mouse is clean.
Verify that you list the device where the operating system resides in the startup
device sequence. Usually, the operating system is on the hard disk drive. For more
information, see "Selecting a startup device" on page 23.
Verify that no keys are stuck.
Action