Diagnostic Programs; Pc-Doctor For Windows; Pc-Doctor For Dos - Lenovo ThinkCentre M57 User Manual

Diagnostic programs

Diagnostic programs are used to test hardware components of your computer and
report operating-system-controlled settings that can cause hardware failures. If
your computer has an internal hard disk drive and an operating system installed,
there are two diagnostic programs preinstalled on your computer to help you
diagnose problems:
v PC-Doctor for Windows (used when the Windows operating system is running)
v PC-Doctor for DOS or PC-Doctor for Windows PE, depending on your machine
Notes:
1. You can download the latest version of the PC-Doctor for Windows or
2. If you are unable to isolate and repair the problem yourself after you run

PC-Doctor for Windows

PC-Doctor for Windows is a diagnostic program that works through the Windows
operating system. This diagnostic program enables you to view symptoms and
solutions for computer problems, access the Lenovo troubleshooting center, update
system drivers, and review system information.
To run PC-Doctor for Windows, click Start → All Programs → PC-Doctor for
Windows → PC-Doctor for Windows. Follow the instructions on the screen. For
additional information about running the diagnostic program, refer to the
PC-Doctor for Windows help system.
If you still suspect a problem after PC-Doctor for Windows runs successfully, run
PC-Doctor for DOS or PC-Doctor for Windows PE to help you diagnose your
computer problem.

PC-Doctor for DOS

Depending on your machine type and model, you have either PC-Doctor for DOS
or PC-Doctor for Windows PE on your Lenovo computer. The PC-Doctor for DOS
diagnostic program is part of the Rescue and Recovery workspace and runs
independently of the Windows operating system. Use PC-Doctor for DOS, if you
are unable to start the Windows operating system or if PC-Doctor for Windows has
not been successful in isolating a possible problem. You can run PC-Doctor for
DOS from a diagnostic CD/DVD image that you create. You can also run
PC-Doctor for DOS from the Rescue and Recovery workspace.
Note: Be sure to create a diagnostic CD/DVD image in case you are unable to run
type and model (used when your Windows operating system does not start)
PC-Doctor for DOS diagnostic programs from:
http://www.lenovo.com/support
Type your machine type into the Use Quick Path field and click Go to find the
downloadable files that are specific to your computer.
PC-Doctor for Windows and depending on your machine type and model,
PC-Doctor for DOS or PC-Doctor for Windows PE, save and print the log files
created by both diagnostic programs. You will need the log files when you
speak to a Lenovo technical support representative. The log file created by
PC-Doctor for Windows is automatically saved in C:\PCDR\DETAILED.TXT.
PC-Doctor for DOS from the Rescue and Recovery workspace.
Chapter 6. Troubleshooting and diagnostics
17