Novell Netware Operating Systems; Sun Solaris Operating Systems - HP BL260c - ProLiant - G5 Troubleshooting Manual

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If HP drivers are installed:
Version of the PSP used
o
List of drivers from the PSP (/var/log/hppldu.log)
o
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A list of each third-party hardware component installed, with the firmware revisions
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A list of each third-party software component installed, with the versions
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A detailed description of the problem and any associated error messages

Novell NetWare operating systems

Collect the following information:
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Whether the operating system was factory installed
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Operating system version number
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Printouts or electronic copies (to e-mail to a support technician) of AUTOEXEC.NCF, STARTUP.NCF,
and the system directory
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A list of the modules. Use CONLOG.NLM to identify the modules and to check whether errors occur
when the modules attempt to load.
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A list of any SET parameters that are different from the NetWare default settings
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A list of the drivers and NLM files used on the server, including the names, versions, dates, and sizes
(can be taken directly from the CONFIG.TXT or SURVEY.TXT files)
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If HP drivers are installed:
Version of the PSP used
o
List of drivers from the PSP
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Printouts or electronic copies (to e-mail to a support technician) of:
SYS:SYSTEM\SYS$LOG.ERR
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SYS:SYSTEM\ABEND.LOG
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SYS:ETC\CPQLOG.LOG
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SYS:SYSTEM\CONFIG.TXT
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SYS:SYSTEM\SURVEY.TXT
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Current patch level
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A list of each third-party hardware component installed, with the firmware revisions
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A list of each third-party software component installed, with the versions
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A detailed description of the problem and any associated error messages

Sun Solaris operating systems

Collect the following information:
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Operating system version number
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Type of installation selected: Interactive, WebStart, or Customer JumpStart
Contacting HP 99