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No screen display
after pressing
ON/Off button
"Please insert a
cartridge" icon
displays
USB connection
window does not pop
up after connecting
to computer
If your V.reader
tM
carefully try the following:
• Remove all batteries and unplug all wiring.
• Use a cotton swab dipped in rubbing alcohol or an alcohol-based window cleaner
to gently clean the contact area of the cartridge slot.
• If necessary, dry all the clean contact areas with a soft, lint-free cloth.
• Please make sure that all parts are completely dry before restoring electricity.
TECHNICAL SUPPORT
• If you have a problem that cannot be solved by using this manual, we encourage
you to visit us online or contact our Consumer Services Department with any
problems and/or suggestions that you might have. A support representative will
be happy to assist you. Before requesting support, please be ready to provide
or include the information below:
• The name of your product or model number (the model number is typically
located on the back or bottom of your product).
• The actual problem you are experiencing.
• The actions you took right before the problem occurred.
Internet :
www.vtechkids.com
Phone :
1-800-521-2010 in the U.S. or 1-877-352-8697 in Canada
Battery power low
Incomplete battery
installation
No AC adaptor
power
Poor storybook
cartridge connection
Poor USB cable
Connection is
running through
USB hub
does not respond to an inserted storybook cartridge, please
Replace the battery.
Make sure batteries are installed in both
battery compartments.
Securely connect the AC adaptor or car
adaptor to both the V.reader
source.
Remove the storybook cartridge, clean it if
necessary, then re-insert it into the V.reader
Securely connect the USB cable to the
V.reader
and the computer.
tM
Connect the V.reader
computer, without using a hub.
and the power
tM
directly to the
tM
.
tM
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