Drobo B800FS Getting Started Manual page 31

Business users
Where you have bought the Product primarily for business use, the following limitation on Data Robotics' liability under this Limited Warranty apply:
TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES,
REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, STATUTORY, EXPRESS OR IMPLIED, AND DATA ROBOTICS SPECIFICALLY DISCLAIMS ANY AND
ALL STATUTORY OR IMPLIED WARRANTIES OR CONDITIONS, INCLUDING, WITHOUT LIMITATION, WARRANTIES OR CONDITIONS OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS. IF DATA ROBOTICS CANNOT LAWFULLY DISCLAIM
STATUTORY OR IMPLIED WARRANTIES OR CONDITIONS, THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES AND CONDITIONS SHALL BE
LIMITED IN DURATION TO THE DURATION OF THIS EXPRESS WARRANTY AND TO REPAIR OR REPLACEMENT SERVICE AS DETERMINED BY DATA ROBOTICS IN
ITS SOLE DISCRETION.
EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE EXTENT PERMITTED BY LAW, DATA ROBOTICS IS NOT RESPONSIBLE FOR DIRECT, SPECIAL,
INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY,
INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON
CONTRACTS); LOSS OF THE USE OF MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF
REPUTATION; LOSS OF, DAMAGE TO OR CORRUPTION OF DATA; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING
THE REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING, PROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED OR
USED WITH DATA ROBOTICS PRODUCTS AND ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON THE PRODUCT.
DATA ROBOTICS DISCLAIMS ANY REPRESENTATION THAT IT WILL BE ABLE TO REPAIR ANY PRODUCT UNDER THIS WARRANTY OR MAKE A PRODUCT
EXCHANGE WITHOUT RISK TO OR LOSS OF THE PROGRAMS OR DATA.
DATA ROBOTICS AND ITS AUTHORIZED RESELLERS ARE NOT LIABLE FOR ANY DAMAGE TO OR LOSS OF ANY PROGRAMS, DATA, OR OTHER INFORMATION
STORED ON ANY MEDIA, OR ANY NON-DATA ROBOTICS PRODUCT OR PART NOT COVERED BY THIS WARRANTY. RECOVERY AND REINSTALLATION OF SYSTEM,
APPLICATION SOFTWARE, AND USER DATA ARE NOT COVERED UNDER THIS LIMITED WARRANTY.
CONSUMER PROTECTION LAWS
IF YOU ARE COVERED BY CONSUMER PROTECTION LAWS OR REGULATIONS IN YOUR COUNTRY OR REGION OF PURCHASE, THE BENEFITS CONFERRED BY THIS
WARRANTY ARE IN ADDITION TO ALL RIGHTS AND REMEDIES CONVEYED BY SUCH CONSUMER PROTECTION LAWS AND REGULATIONS. This warranty gives
You specific legal rights, and You may also have other rights that vary by country, state or province. Data Robotics, the warrantor under this Limited Warranty, is
identified at the end of this document according to the country or region in which the product purchase took place.
OBTAINING WARRANTY SERVICE
Product Replacement: No Product may be returned directly to Data Robotics without first contacting Data Robotics for a RMA number. You can contact us to
request an RMA number by contacting technical support. Telephone numbers and details how to submit a request online are at http://www.drobo.com/support/
contact-support.php.
If it is determined that the Product may be defective, You will be given an RMA number and instructions to return the Product. An unauthorized return, i.e. one
for which an RMA number has not been issued, will be returned to You at Your expense. You are responsible for the costs incurred related to returning the
Product to Data Robotics pursuant to the Product return instructions. Data Robotics is responsible for the costs incurred related to shipping the Product back
to You. In the event the Product is to be repaired or replaced, upon receipt of the Product for which You were issued an RMA in accordance with the Product
return instructions, Data Robotics shall ship to you a replacement Product by standard ground shipping. In the event the Product is to be repaired or replaced,
if You choose to provide Your credit card information to Data Robotics at the time You are issued an RMA, Data Robotics will Advance Ship to You a replacement
Product, and You agree to promptly return Your Product at issue within seven (7) days of issuance of the RMA number. In the event Data Robotics does not
receive the Product for which You were issued an RMA within such seven (7) days, Your credit card will be charged the manufacturer's suggested retail price of
the replacement Product. "Advance Ship" means, if Your credit card information is received: (i) before 1 pm local time, ship the same day; or (ii) after 1 pm local
time, ship the next business day; for express delivery.
Technical Support: During the Warranty Period, You, as part of this limited warranty coverage, are entitled to access Data Robotics' online help resources to
address any question about the Product ("Online Help Resources"). For a period of ninety days from retail purchase by You (we call this ninety days the "Technical
Support Access Period"), as part of this limited warranty coverage, if the Online Help Resources don't address the support issue, You are entitled to initiate
a support request online at www.datarobotics.com/support. After the Technical Support Access Period, support requests may be made at an additional fee
available on request. In response to support requests, during local business hours, a Data Robotics representative or Data Robotics Authorized Reseller will help
determine whether Your Product requires service and, if it does, will inform you how Data Robotics will provide it. Data Robotics or its Data Robotics Authorized
Resellers will provide warranty service on Products that are tendered or presented for service during the Warranty Period. Warranty service will be provided from
the country from which the Product was originally purchased to the extent reasonably possible. Service options, parts availability and response times will vary
according to country. In accordance with applicable law, Data Robotics may require that You furnish proof of purchase details and/or comply with registration
requirements before receiving warranty service. Please refer to the online product documentation at www.datarobotics.com/products for more details on this and
other matters on obtaining warranty service.
GPL LICENSE CODE
Drobo model B800i, Drobo model B800fs, DroboPro FS, Drobo FS, DroboPro, DroboElite, and DroboShare utilize some GPL licensed Linux code. To obtain a copy of
the Linux source code used in our product, please e-mail your request with your name and company affiliation to gplrequest@drobo.com.
DROBOCARE
You may be eligible to purchase DroboCare, a support product which enhances the standard warranty, and is available for an additional fee. Please see the
DroboCare terms and conditions at www.datarobotics.com/drobocare.
GENERAL INFORMATION This limited warranty shall be, in all respects, governed by and construed under the laws of California, without regard to its conflict of
laws provisions, and the parties submit to the exclusive jurisdiction of the courts of Santa Clara County, California. The information contained herein is subject
to change without notice in respect of subsequent Products you may purchase. The only warranties for Data Robotics products and services are set forth in the
warranty statements accompanying the products and services. Nothing herein should be construed as constituting an additional warranty. Data Robotics shall not
be liable for technical or editorial errors or omissions contained herein.
Data Robotics, Inc
1705 Wyatt Drive, Santa Clara, CA 95054-1524 USA
drobo.com | Safety and Warranty | vii