Troubleshooting Your Setup - Drobo B800i Getting Started Manual

Troubleshooting Your Setup

If...
you try to connect to your Drobo B800i...
Then...
Click the Ignore button and use Drobo Dashboard to manage your volumes. This is a
harmless warning message and will not cause any issues with your Drobo B800i or
Macintosh.
If...
Drobo Dashboard does not discover your Drobo B800i when connected via iSCSI, or you
receive an authentication error in Windows 2003 or 2008 when connected to iSCSI...
Then...
Verify that the Microsoft iSCSI Initiator discovers the Drobo B800i.
Steps
1. Open the Microsoft iSCSI Initiator. (You can do a search for "iSCSI Initiator.")
2. Click the Targets tab.
3. In the Name column, click on the name that ends in "Management."
4. Click the Log On button.
5. Select the Automatically restore this connection when the system boots check box.
6. Click the Advanced button.
7. Select the CHAP logon information check box.
8. For User name, enter management.
9. For Target secret, enter Drobo Dashboard. (This is case sensitive.)
For Windows 7:
1. Open Microsoft iSCSI Initiator. (You can do a search for "iSCSI Initiator.")
2. Click the Targets tab.
3. In the Name column, click on the name that ends in "Management."
4. Click the Connect button.
5. Select the Add this connection to the list of Favorite Targets check box.
6. Click the Advanced button.
7. Select the Enable CHAP logon check box.
8. For Name, enter management.
9. For Target secret, enter Drobo Dashboard. (This is case sensitive.)
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