Acer Aspire 5520 Service Manual
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Acer Aspire 5520 Service Manual

Acer Aspire 5520 Service Manual

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Aspire 5520/5220 Series
Service Guide
Service guide files and updates are available
on the ACER/CSD web; for more information,
please refer to
http://csd.acer.com.tw
PRINTED IN TAIWAN

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Summary of Contents for Acer Aspire 5520

  • Page 1 Aspire 5520/5220 Series Service Guide Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.tw PRINTED IN TAIWAN...

  • Page 2: Revision History

    Revision History Please refer to the table below for the updates made on Aspire 5520/5220 service guide. Date Chapter Updates...
  • Page 3 Copyright Copyright © 2007 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated.
  • Page 4 Conventions The following conventions are used in this manual: Denotes actual messages that appear SCREEN MESSAGES on screen. NOTE Gives bits and pieces of additional information related to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific actions.
  • Page 5 DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.

  • Page 7: System Specifications

    • Acer DVB-T antenna (UHF/VHF reception) supporting Acer SignalUp™ wireless technology Display and graphics 15.4" WXGA high-brightness (220-nits) Acer CrystalBrite™ TFT LCD, 1280 x 800 pixel resolution, supporting simultaneous multi-window viewing via Acer GridVista™ 8 ms response time NVIDIA GeForce® 8400M G with up to 1024MB of Turbocache™ (256MB of dedicated GDDR2...
  • Page 8 S-video/TV-out (NTSC/PAL) support DVI-D (true digital video interface) with High-bandwidth Digital Content Protection (HDCP) support (for selected models) Acer Arcade™ featuring Acer CinemaVision™ and Acer ClearVision™ technologies Audio Dolby®-certified surround sound system with two built-in stereo speakers Dolby® Home Theater audio enhancement featuring Dolby® Digital, Dolby® Digital Live, Dolby®...
  • Page 9 Integrated Acer Crystal Eye webcam, supporting Acer PrimaLite™ technology (for selected • models) Acer Xpress VoIP phone (for selected models) • WLAN: Acer InviLink™ 802.11b/g Wi-Fi CERTIFIED® network connection, supporting Acer SignalUp™ wireless technology WPAN: Bluetooth® 2.0+EDR (Enhanced Data Rate) (for selected models) LAN: Gigabit Ethernet;...
  • Page 10 CyberLink® PowerProducer® Norton Internet Security™ NTI CD-Maker™ Microsoft Works 8.5 with Office Home and Student 2007 Trial NOTE: Software listed above is for reference only. The exact configuration of your PC depends on the model purchased. Environment Temperature: Operating: 5ºC to 35ºC •...
  • Page 11 System Block Diagram Chapter 1...

  • Page 12: Board Layout

    Board Layout Top View 2 3 4 2 3 4 LVDS Connector Speaker (Left) Connector JP34 Speaker (Right) Connector PCI Express Card Socket Microphone Connector LED1 Power/Suspend LED Touchpad Connector LED2 Battery Charge/Discharge LED Keyboard Connector JP13 Mainboard to Audio Board Connector Button Board Connector JP11...

  • Page 13: Bottom View

    Bottom View 22 23 PJP1 DC-in Power Jack JP26 IEEE1394 Connector PJP2 Battery Connector JP22 CPU Socket JP14 D-Sub CRT Connector JP27 SATA HDD Connector JP25 ODD Connector Volume Control JP20 Mini Card (TV-Tuner) Connector JP28 DDRII Memory Socket JP20 Mini Card (WLAN) Connector JP29 DDRII Memory Socket...

  • Page 14: Your Acer Notebook Tour

    Your Acer Notebook Tour After knowing your computer features, let us show you around your new Aspire computer. Front View Icon Item Description Built-in camera 0.3 megapixel web camera for video communication. Power button Turns the computer on and off.

  • Page 15: Closed Front View

    Keyboard For entering data into your computer. Touchpad Touch-sensitive pointing device which functions like a computer mouse. Click buttons (left, The left and right buttons function like the center, and right) left and right mouse buttons. Microphone Internal microphone for sound recording. Item Description Display screen...

  • Page 16: Left View

    Left View Icon Item Description Kensington lock slot Connects to a Kensington-compatible computer security lock. External display (VGA) Connects to a display device (e.g., external port monitor, LCD projector). Ethernet (RJ-45) Connects to an Ethernet 10/100/1000- Icon Item Description based network (for selected models). 2 USB 2.0 port Connect to USB 2.0 devices (e.g., USB mouse, USB camera).

  • Page 17: Right View

    Right View Icon Item Description 2 USB 2.0 ports Connect to USB 2.0 devices (e.g., USB mouse, USB camera). Optical drive Internal optical drive; accepts CDs or DVDs (slot-load or tray-load depending on model). Optical disk access Lights up when the optical drive is active. indicator Optical drive eject Ejects the optical disk from the drive.

  • Page 18: Base View

    Base view Item Description Battery bay Houses the computer’s battery pack. Battery release latch Releases the battery for removal. Battery lock Locks the battery in position. Hard disk bay Houses the computer’s hard disk (secured with screws) Ventilation slots and Enable the computer to stay cool, even after prolonged use.
  • Page 19 Empowering Key “ Press “ “ to run the Acer Empowering Technology. The mail and Web browser buttons are pre-set to email and Internet programs, but can be reset by users. To set the Web browser and mail buttons, run the Launch Manager.

  • Page 20: Touchpad Basics

    Launch Button Default application Acer Empowering Technology (user-programmable) Web browser Internet browser (user-programmable) Mail Email application (user-programmable) Arcade Windows Media Center Touchpad Basics The following teaches you how to use the touchpad: Move your finger across the touchpad (2) to move the cursor.

  • Page 21: Using The Keyboard

    Using the Keyboard The keyboard has full-sized keys and an embedded keypad, separate cursor keys, one Windows key and twelve function keys. Lock Keys and embedded numeric keypad The keyboard has three lock keys which you can toggle on and off. Lock Key Description Caps Lock...

  • Page 22: Hot Keys

    Description <Fn>+<F1> Hot key help Displays help on hot keys. <Fn>+<F2> Acer eSettings Launches the Acer eSettings in Acer eManager. <Fn>+<F3> Acer ePower Launches the Acer ePower Management in Acer Management Empowering Technology. See “Acer Empowering Technology” on page 19.

  • Page 23: Special Key

    Hot Key Icon Function Description <Fn>+<F5> Display toggle Switches display output between the display screen, external monitor (if connected) and both. <Fn>+<F6> Screen blank Turns the display screen backlight off to save power. Press any key to return. <Fn>+<F7> Touchpad toggle Turns the internal touchpad on and off.
  • Page 24 The US dollar sign Open a text editor or word processor. Either directly press the < > key at the bottom-right of the keyboard, or hold <Shift> and then press the <4> key at the upper-center of the keyboard. NOTE: This function varies by the operating system version. Chapter 1...

  • Page 25: Acer Empowering Technology

    To access this utility, either click on the “Acer eNet Management” icon on your notebook, or start the program from the Start menu. You also have the option to set Acer eNet Management to start automatically when you boot up your PC.
  • Page 26 Acer eNet Management can save network settings for a location to a profile, and automatically switch to the appropriate profile when you move from one location to another. Settings stored include network connection settings (IP and DNS settings, wireless AP details, etc.), as well as default printer settings.

  • Page 27: Acer Epower Management

    Acer ePower Management Acer ePower Management features a straightforward user interface. To launch it, select Acer ePower Management from the Empowering Technology interface. AC Mode (Adapter mode) The default setting is “Maximum Performance.” You can adjust CPU speed, LCD brightness and other settings, or click on buttons to turn the following functions on/off: Wireless LAN, Bluetooth, CardBus, FireWire (1394), Wired LAN and Optical Device if supported.

  • Page 28: Acer Epresentation Management

    For additional power options, click “More Power option”. Acer ePresentation Management Acer ePresentation Management lets you project your computer’s display to an external device or project using the hot key: Fn + F5. If auto-detection hardware is implemented in the system, your system display will be automatically switched out when an external display is connected to the system.

  • Page 29: Acer Edatasecurity Management

    Acer eDataSecurity Management Acer eDataSecurity Management is handy file encryption utility that protects your files from being accessed by unauthorized persons. It is conveniently integrated with Windows explorer as a shell extension for quick and easy data encryption/decryption and also supports on-the-fly file encryption for MSN Messenger and Microsoft Outlook.
  • Page 30 Chapter 1...

  • Page 31: Acer Elock Management

    Interfaces - includes serial ports, parallel port, infrared (IR), and Bluetooth. To activate Acer eLock Management, a password must be set first. Once set, you can apply locks to any of the devices. Lock(s) will immediately be set without any reboot necessary, and will remain locked after rebooting, until unlocked.

  • Page 32: Acer Erecovery Management

    Acer eRecovery Management Acer eRecovery Management is a powerful utility that does away with the need for recovery disks provided by the manufacturer. The Acer eRecovery Management utility occupies space in a hidden partition on your system’s HDD. User-created backups are stored on D:\ drive. Acer eRecovery Management provides you with: Password protection.

  • Page 33: Acer Esettings Management

    Acer eSettings Management Acer eSettings Management allows you to inspect hardware specifications and to monitor the system health status. Furthermore, Acer eSettings Management enables you to optimize your Windows operating system, so your computer runs faster, smoother and better. Acer eSettings Management also: Provides a simple graphical user interface for navigating.
  • Page 34 The Acer OrbiCam is automatically selected as the capture device of any instant messenger (IM) application. To use the Acer OrbiCam as a webcam, open the IM service, then select the video/webcam feature. You can now broadcast from your location to an IM partner anywhere in the world.

  • Page 35: Using The System Utilities

    Acer GridVista is a handy utility that offers four pre-defined display settings so you can view multiple windows on the same screen. To access this function, please go to Start > All Programs and click on Acer GridVista. Start All Programs...
  • Page 36 NOTE: Please ensure that the resolution setting of the second monitor is set to the manufacturer's Note: recommended value. Note: Launch Manager Launch Manager allows you to set the four easy-launch buttons (see their locations mentioned in “Easy- "Easy-launch buttons" on page 24 Launch Buttons”).

  • Page 37: Hardware Specifications And Configurations

    Hardware Specifications and Configurations Processor Item Specification CPU type ® RevF/RevG CPU (Turion64) up to 2.3 GHz, 512KB L2 cache, HyperTransport supporting speed up to 800 MHz ® RevF/RevG CPU (Sempron) up to 2.2 GHz, 512KB L2 cache, HyperTransport supporting speed up to 800 MHz Core logic ®...
  • Page 38 System Memory Item Specification Memory controller ® North Bridge NVIDIA MCP67-MV (Single chip) Memory size 0MB (no on-board memory) DIMM socket number 2 sockets Supports memory size per socket Supports maximum memory size 4GB (by two 1024MB SO-DIMM module) Supports DIMM type DDR 2 Synchronous DRAM Supports DIMM Speed 667 MHz...
  • Page 39 System VRAM and VBIOS Options eSetting VBIOS Option System System System in BIOS/ VRAM size VRAM size Memory memory size memory size CMOS 512Mb 128MB Dedicated 128MB 512MB 192MB 512MB Max. available 192MB 256MB Dedicated 256MB 512MB 320MB 512MB Max. available 320MB 512MB Dedicated...
  • Page 40 Bluetooth Interface Item Specification Chipset ® Broadcom Bluetooth 2.0+EDR Data throughput 723 bps (full speed data rate) Protocol Bluetooth 1.1 (Upgradeable to Bluetooth 1.2 when SIG specification is ratified). Interface USB 1.1 Connector type Wireless Module 802.11a/b/g/n Item Specification Chipset Broadcom 4311/4312 or Atheros XB63 Data throughput 11~54 Mbps...
  • Page 41 DVD-Dual Interface Item Specification Vendor & model name HLDS COMBO 12.7mm Tray 24X GCC-T10N SONY COMBO 12.7mm Tray 24X CRX880A LF PIONEER Super-Multi Drive 12.7mm Tray DVR-K17RS PANASONIC Super-Multi Drive 12.7mm Tray DL 8X UJ-850 PHILIPS Super-Multi Drive 12.7mm Tray DL 8X DS-8A1P HLDS Super-Multi Drive 12.7mm Tray LabelFlash 8X GSA-T20N SONY Super-Multi Drive 12.7mm Tray DL 8X AD-7530A TOSHIBA HD-DVD Drive 12.7mm Tray TS-L802A...
  • Page 42 USB Port Item Specification Chipset Built-in ICH8M USB Compliancy Level OHCI USB 1.1 and USB 2.0 Host controller Number of USB port Location One on the left side; three on the rear side Serial port function control Enable/Disable by BIOS Setup PCMCIA Port Item Specification...
  • Page 43 Battery Item Specification Vendor & model name BATTERY PANASONIC LI-ION 6CELLS BATTERY SANYO LI-ION 6CELLS BATTERY SIMPLO LI-ION 6CELLS BATTERY SONY LI-ION 6CELLS BATTERY PANASONIC LI-ION 8CELLS BATTERY SANYO LI-ION 8CELLS BATTERY SIMPLO LI-ION 8CELLS BATTERY SONY LI-ION 8CELLS Battery Type Li-ion Pack capacity 2000 mAH or 2400 mAH...
  • Page 44 LCD 15.4” inch Item Specification ° Temperature Range( C) 0 to +50 0 to +50 0 to +50 0 to +50 Operating -20 to +60 -25 to +60 -20 to +60 -20 to +60 Storage (shipping) LCD Inverter Item Specification Vendor &...

  • Page 45: System Utilities

    Chapter 2 System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/ Output System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run Setup.

  • Page 46: Navigating The Bios Utility

    Navigating the BIOS Utility There are eight menu options: Information, Main, Advanced, Memory, Security, Boot, Power and Exit. Follow these instructions: To choose a menu, use the cursor left/right keys (zx). To choose a parameter, use the cursor up/down keys (wy). To change the value of a parameter, press por q.
  • Page 47 Information PhoenixBIOS Setup Utility Memory Information Main Advanced Security Boot Power Exit AMD Turion(tm) 64 X2 Mobile Technology TL-60 CPU Type : 2000 MHz CPU Speed : HDD Model Name : ST9160821AS-(PM) HDD Serial Number : 5MAOTKSQ HDD Model Name : None HDD Serial Number : ATAPI Model Name : OptiarcDVDRWAD-75-(SM)
  • Page 48 The table below describes the parameters in this screen. Parameter Description CPU Type / CPU Speed Display the CPU type and speed of the system. HDD Model Name Displays the model name of the HDD installed on the primary IDE master. HDD Serial Number Displays the serial number of the HDD installed on the primary IDE master.

  • Page 49: Main Screen

    Main The Main screen displays a summary of your computer hardware information, and also includes basic setup parameters. It allows the user to specify standard IBM PC AT system parameters. PhoenixBIOS Setup Utility Information Main Memory Advanced Security Boot Power Exit Item Specific Help System Time :...
  • Page 50 The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter Description Format/Option System Time Sets the system time. The hours are displayed with Format: HH:MM:SS 24-hour format. (hour:minute:second) System Time System Date Sets the system date.
  • Page 51 Advanced The Advanced screen displays advanced settings of the BIOS utility. PhoenixBIOS Setup Utility Advanced Information Main Security Boot Power Exit Memory Item Specific Help USB Self-Healing PCI Hot-Plug Resources : [Enabled] Use this feature to tune USB timing event I/O : [256] for USB devices...
  • Page 52 USB Self-Healing The USB Self-Healing screen displays all USB self-healing options and settings. Parameter Description Option Self-Healing Enables, disables the USB self-healing Disabled or Enabled function. OHCI Self-Healing: (Open Host Controller Interface - supports USB 1.1 devices) Duration of Port Reset in MS Sets the port reset duration.
  • Page 53 Memory The Memory screen displays details and settings for the installed memory in the system. PhoenixBIOS Setup Utility Memory Power Information Main Advanced Security Boot Exit Item Specific Help Cache Ram 1024 KB System Memory : 634 KB Sets the state of the memory cache.
  • Page 54 The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter Description Option Cache Ram Displays the total amount of cache RAM. System Memory Displays the total amount of system memory. Extended Memory Displays the total amount of extended memory.
  • Page 55 Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use. PhoenixBIOS Setup Utility Memory Security Information Main Advanced Boot Power Exit Item Specific Help Supervisor Password Is : Clear User Password Is : Clear Supervisor Password SATA Port 0 Disk Status Clear...

  • Page 56: Setting A Password

    The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter Description Option Supervisor Password Is Shows whether the Supervisor Password is set or Clear or Set User Password is Is Shows whether the User Password is set or not.

  • Page 57: Removing A Password

    Removing a Password Follow these steps: Use the w and y keys to highlight the Set Supervisor Password parameter and press the e key. The Set Supervisor Password box appears: Type the current password in the Enter Current Password field and press e. Press e twice without typing anything in the Enter New Password and Confirm New Password fields.
  • Page 58 If the current password entered does not match the actual current password, the screen will show you the Setup Warning. If the new password and confirm new password strings do not match, the screen will display the following message. Chapter 2...
  • Page 59 Boot The Boot screen allows the user to decide the order of boot devices to load the operating system. Bootable devices includes the diskette drive in module bay, the onboard hard disk drive, and the CD-ROM in module bay. PhoenixBIOS Setup Utility Information Boot Main...
  • Page 60 Power The Power screen displays a summary of your computer power settings, and also includes advanced setup parameters. It allows the user to enable and disable the power management options on the computer and specify standard power parameters for specific components. PhoenixBIOS Setup Utility Memory Power...
  • Page 61 The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter Description Option C State Configuration Enables, disables C2/C3 CPU power states. Auto Auto , Disabled, C2, C3, or C2 + C3 enables C2 and C3 if a single core is detected and disables C2+C3 if a dual core is detected.

  • Page 62: Power Saver

    Power Saver The Power Saver screen displays all power saving options and settings. Parameter Description Option LDT Tristate Enables, disables the transition to tristate during an Enabled or Disabled LDT stop. LDTCLK Clamp Enables, disables the digital clock clamp function. Enabled or Disabled LPLL CML Clamp...
  • Page 63 Exit The Exit screen contains parameters that help safeguard and protect your computer from unauthorized use. PhoenixBIOS Setup Utility Boot Power Exit Information Main Advanced Security Memory Item Specific Help Exit Saving Changes [Enter] Exit Discarding Changes [Enter] Exit System Setup and Load Setup Defaults [Enter] save your changes to...

  • Page 64: Bios Flash Utility

    BIOS Flash Utility The BIOS flash memory update is required for the following conditions: New versions of system programs New features or options Restore a BIOS when it becomes corrupted. Use the Phlash utility to update the system BIOS flash ROM. NOTE: If you do not have a crisis recovery diskette at hand, then you should create a Crisis Recovery Diskette before you use the Phlash utility.

  • Page 65: Machine Disassembly And Replacement

    Chapter 3 Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. To disassemble the computer, you need the following tools: Wrist grounding strap and conductive mat for preventing electrostatic discharge Small Philips screw driver Philips screwdriver Plastic flat head screw driver...

  • Page 66: General Information

    General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: Turn off the power to the system and all peripherals. Unplug the AC adapter and all power and signal cables from the system. Remove the battery pack.

  • Page 67: Disassembly Procedure Flowchart

    Disassembly Procedure Flowchart The flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the system board, you must first remove the keyboard, then disassemble the inside assembly frame in that order.
  • Page 68 LCD Module LCD Bezel G*1 for 15" G*2 for 15.4" LCD Inverter LCD Panel Assembly G*2 for 15.4" Wireless Antenna Set F*8 (4 on left; 4 on right) LCD Bracket LCD Cable Sets Screw List Item Description Part Number SCREW M2.5*3(NL) MA000006AG0 SCREW M2.5*4(NL) MA0000061G0...

  • Page 69: Removing The Battery Pack

    Removing the Battery Pack Unlock the battery lock (move the battery lock to the unlock position as shown). Slide the battery release latch then remove the battery. Chapter 3...
  • Page 70 Removing the HDD Module/Memory/Wireless LAN Card/Modem Card/System Fan/Thermal Modules/VGA Board/CPU/Keyboard and the LCD Module Removing the HDD Module Remove the two screws fastening the HDD cover. Detach the HDD cover from the main unit. Pull the tab to remove the HDD module in the direction of the arrow. Removing the Memory Remove the four screws holding the thermal cover.
  • Page 71 Removing the Wireless LAN Card/Modem Card and TV Tuner Card Disconnect the three antennae from the wireless LAN card. Remove the two screws fastening the wireless LAN card. Then take out the wireless LAN card from the main unit. Remove the screw fastening the modem card and detach the modem card from the main board. Disconnect the RJ-11 cable and remove the modem card.
  • Page 72 Removing the System Fan/Thermal Modules/VGA Board and CPU Disconnect the fan cable from the main board. Remove the three screws holding the system fan. Remove the four spring screws holding the CPU thermal module. Then detach the CPU thermal module as shown. Use a flat screwdriver to release the CPU lock (Turn counter clock-wire).
  • Page 73 Removing the Keyboard and LCD Module Turn the notebook over. Remove the two screws securing the strip cover from the bottom of the notebook. Detach the strip cover from the front side and remove it. Gently pull up the keyboard to release it from the four snaps as shown. Turn over the keyboard as the image shows.
  • Page 74 10. Detach the LCD module from the main unit. Chapter 3...

  • Page 75: Disassembling The Main Unit

    Disassembling the Main Unit Separate the Main Unit Into the Upper and the Lower Case Assembly Remove the screw fastening the ODD from the bottom of the notebook. Push the ODD module outwards and gently pull it out as shown. Press and release the PC dummy card from the PC slot as shown.

  • Page 76: Disassembling The Lower Case Assembly

    Disconnect the touchpad FFC, left speaker cable, button board FFC, and LED board FFC from the main board. Carefully detach the upper case assembly from the lower case assembly. Disassembling the Lower Case Assembly Disconnect the USB cable from the main board. Remove the screw fastening the USB board and take out the board and its cable from the lower case.
  • Page 77 Remove the screw fastening the main board to the lower case. 10. Detach the main board from the lower case as shown. 11. Turn the main board over, then remove the DC-in connector from the board as shown. Chapter 3...

  • Page 78: Disassembling The Upper Case Assembly

    Disassembling the Upper Case Assembly Turn the upper case over. Remove the two screws fastening the button board. Detach the button board with FFC from the upper case as shown. Remove the two screws fastening the LED board. Detach the LED board with FFC from the upper case as shown. Remove the two screws fastening the left speaker.

  • Page 79: Disassembling The Lcd Module

    Disassembling the LCD Module Remove the four screw rubbers as shown. Then remove the four screws fastening the LCD bezel. Detach the LCD bezel from the LCD module carefully. Remove the four screws holding the LCD to the LCD panel. Detach the CCD cable connector from the CCD board.
  • Page 80 10. Remove the four screws fastening the left LCD bracket and detach it. 11. Remove the four screws fastening the right LCD bracket and detach it. 12. Disconnect the LCD cable from the rear side of the LCD. Chapter 3...

  • Page 81: Disassembling The External Modules

    Disassembling the External Modules Disassembling the HDD Module Remove the four screws holding the HDD (hard disk drive) case; two on each side. Carefully slide out the hard disk drive from the HDD case. Disassembling the ODD Module Remove the three screws holding the optical bracket. Then remove the optical bracket from the optical disk drive.

  • Page 83: Troubleshooting

    Troubleshooting Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. Obtain the failing symptoms in as much detail as possible.

  • Page 84: System Check Procedures

    System Check Procedures External Diskette Drive Check Do the following to isolate the problem to a controller, driver, or diskette. A write-enabled, diagnostic diskette is required. NOTE: Make sure that the diskette does not have more than one label attached to it. Multiple labels can cause damage to the drive or cause the drive to fail.

  • Page 85: Memory Check

    If any of these devices do not work, reconnect the cable connector and repeat the failing operation. Memory check Memory errors might stop system operations, show error messages on the screen, or hang the system. Boot from the diagnostics diskette and start the doagmpstotics program (please refer to main board). Go to the diagnostic memory in the test items.

  • Page 86: Check The Power Adapter

    Check the Power Adapter Unplug the power adapter cable from the computer and measure the output voltage at the plug of the power adapter cable. See the following figure: Pin 1: +19 to +20.5V Pin 2: 0V, Ground If the voltage is not correct, replace the power adapter. If the voltage is within the range, do the following: Replace the System board.

  • Page 87: Check The Battery Pack

    Check the Battery Pack To check the battery pack, do the following: From Software: Check out the Power Management in Control Panel In Power Meter, confirm that if the parameters shown in the screen for Current Power Source and Total Battery Power Remaining are correct.
  • Page 88 Power-On Self-Test (POST) Error Message The POST error message index lists the error message and their possible causes. The most likely cause is listed first. NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the computer.

  • Page 89: Index Of Error Messages

    Index of Error Messages Error Code List Error Codes Error Messages Equipment Configuration Error Causes: 1. CPU BIOS Update Code Mismatch 2. IDE Primary Channel Master Drive Error (THe causes will be shown before “Equipment Configuration Error”) Memory Error at xxxx:xxxx:xxxxh (R:xxxxh, W:xxxxh) Real Time Clock Error CMOS Battery Bad CMOS Checksum Error...
  • Page 90 Error Message List Error Messages FRU/Action in Sequence Real time clock error RTC battery Run BIOS Setup Utility to reconfigure system time, then reboot system. System board Previous boot incomplete - Default configuration Run “Load Default Settings” in BIOS Setup Utility. used RTC battery System board...
  • Page 91 Error Message List No beep Error Messages FRU/Action in Sequence No beep, power-on indicator turns off and LCD is Power source (battery pack and power adapter). See “Power blank. System Check” on page 88.. Ensure every connector is connected tightly and correctly. Reconnect the DIMM.

  • Page 92: Phoenix Bios Beep Codes

    Phoenix BIOS Beep Codes Code Beeps POST Routine Description Verify Real Mode Disable Non-Maskable Interrupt (NMI) Get CPU type Initialize system hardware Initialize chipset with initial POST values Set IN POST flag Initialize CPU registers Enable CPU cache Initialize caches to initial POST values Initialize I/O component Initialize the local bus IDE Initialize Power Management...
  • Page 93 Code Beeps POST Routine Description 2-1-2-3 Check ROM copyright notice Check video configuration against CMOS Initialize PCI bus and devices Initialize all video adapters in system QuietBoot start (optional) Shadow video BIOS ROM Display BIOS copyright notice Display CPU type and speed Initialize EISA board Test keyboard Set key click if enabled...
  • Page 94 Code Beeps POST Routine Description Initialize floppy controller Determine number of ATA drives (optional) Initialize hard-disk controllers Initialize local-bus hard-disk controllers Jump to UserPatch2 Build MPTABLE for multi-processor boards Install CD ROM for boot Clear huge ES segment register Fixup Multi Processor table Search for option ROMs.
  • Page 95 Code Beeps POST Routine Description Unknown interrupt Code Beeps Initialize the chipset Initialize the bridge Initialize the CPU Initialize the system timer Initialize system I/O Check force recovery boot Checksum BIOS ROM Go to BIOS Set Huge Segment Initialize Multi Processor Initialize OEM special code Initialize PIC and DMA Initialize Memory type...

  • Page 96: Index Of Symptom-To-Fru Error Message

    Index of Symptom-to-FRU Error Message LCD-Related Symptoms Symptom / Error Action in Sequence LCD backlight doesn't work Enter BIOS Utility to execute “Load Setup Default Settings”, then reboot system. LCD is too dark Reconnect the LCD connectors. LCD brightness cannot be adjusted Keyboard (if contrast and brightness function key doesn't work).
  • Page 97 Power-Related Symptoms Symptom / Error Action in Sequence Battery can’t be charged See “Check the Battery Pack” on page 90. Battery pack System board PCMCIA-Related Symptoms Symptom / Error Action in Sequence System cannot detect the PC Card (PCMCIA) PCMCIA slot assembly System board PCMCIA slot pin is damaged.
  • Page 98 Power Management-Related Symptoms Symptom / Error Action in Sequence Battery fuel gauge in Windows doesn’t go higher Remove battery pack and let it cool for 2 hours. than 90%. Refresh battery (continue use battery until power off, then charge battery). Battery pack System board System hangs intermittently.

  • Page 99: Intermittent Problems

    Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, do the following: Run the advanced diagnostic test for the system board in loop mode at least 10 times.

  • Page 100: Undetermined Problems

    System Check” on page 88.): Power-off the computer. Visually check them for damage. If any problems are found, replace the FRU. Remove or disconnect all of the following devices: Non-Acer devices Printer, mouse, and other external devices Battery pack Hard disk drive...

  • Page 101: Jumper And Connector Locations

    Chapter 5 Jumper and Connector Locations Top View 2 3 4 2 3 4 LVDS Connector Speaker (Left) Connector JP34 Speaker (Right) Connector PCI Express Card Socket Microphone Connector LED1 Power/Suspend LED Touchpad Connector LED2 Battery Charge/Discharge LED Keyboard Connector JP13 Mainboard to Audio Board Connector...
  • Page 102 Bottom View 22 23 PJP1 DC-in Power Jack JP26 IEEE1394 Connector PJP2 Battery Connector JP22 CPU Socket JP14 D-Sub CRT Connector JP27 SATA HDD Connector JP25 ODD Connector Volume Control JP20 Mini Card (TV-Tuner) Connector JP28 DDRII Memory Socket JP20 Mini Card (WLAN) Connector JP29 DDRII Memory Socket...
  • Page 103 Guide. For ACER AUTHORIZED SERVICE PROVIDERS, your Acer office may have a DIFFERENT part number code from those given in the FRU list of this printed Service Guide. You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines.
  • Page 104 Aspire 5520/5220 FRU List Category Part Name and Description Acer Part No. ADAPTER ADAPTER 65W 3PIN DELTA SADP- AP.06501.009 65KB DBFF ADAPTER 65W 3PIN DELTA SADP- AP.06501.013 65KB DFA ADAPTER 65W 3PIN LITEON PA-1650- AP.06503.012 02 LR ADAPTER 65W 3PIN LITEON PA-1650- AP.06503.016...
  • Page 105 Category Part Name and Description Acer Part No. MINI WLAN/B INTEL 802.11 A/B/G KI.GLN01.003 ROW (MM#872612) MINI WLAN/B INTEL 802.11 A/B/G JPN KI.GLN01.004 (MM#875652) MINI WLAN/B INTEL 802.11 4965ANG KI.KDN01.001 MOW1 (MM#886224) MINI WLAN/B INTEL 802.11 4965ANG KI.KDN01.002 MOW2 (MM#886220) MINI WLAN/B INTEL 802.11 4965ANG...
  • Page 106 Category Part Name and Description Acer Part No. RF CABLE 15.4 50.AHE02.005 7 PIN MINI-DIN S-VIDEO TO 4 CABLE 50.ABD02.001 PAL TO NTSC CONNECTOR 20.ABD02.001 SMB JACK 50.ABD02.002 DVB-T ANT 50.ABD02.003 DC-IN CABLE (65W) UMA 50.AHE02.009 DC-IN CABLE (90W) UMA/DIS 50.AHH02.001...
  • Page 107 Category Part Name and Description Acer Part No. THERMAL DOOR 15.4 DIS 42.AHE02.003 CPU/PROCESSOR INTEL CPU MEROM DUAL CORE KC.77001.DTP T7700 2.4G LF80537GG0564M SLA43 INTEL CPU MEROM DUAL CORE KC.75001.DTP T7500 2.2G LF80537GG0494M SLA44 INTEL CPU MEROM DUAL CORE KC.73001.DTP T7300 2.0G LF80537GG0414M SLA45...
  • Page 108 Category Part Name and Description Acer Part No. DVD SUPER MULTI DRIVE PHILIPS KU.00809.010 DS-8A1P 0FA DVD SUPER MULTI DRIVE HLDS GSA- KU.0080D.027 T20N 0FA DVD SUPER MULTI DRIVE SONY AD- KU.0080E.002 7530A 0FA ODD BEZEL-SUPER MULTI 42.AHE02.004 ODD BRACKET 15.4"...
  • Page 109 Category Part Name and Description Acer Part No. HDD SATA 200G 4200RPM TOSHIBA KH.20004.001 MK2035GSS Gemini SATA LF F/ W:DK022A HDD DOOR 15.4 42.AHE02.007 HDD BRACKET 15.4 33.AHE02.002 KEYBOARD KEYBOARD 14_15KB-FV2 88KS KB.INT00.036 WHITE US INTERNATIONAL KEYBOARD 14_15KB-FV2 88KS KB.INT00.037...
  • Page 110 Category Part Name and Description Acer Part No. KEYBOARD 14_15KB-FV2 89KS KB.INT00.062 WHITE DUTCH KEYBOARD 14_15KB-FV2 89KS KB.INT00.063 WHITE DANISH KEYBOARD 14_15KB-FV2 89KS KB.INT00.064 WHITE CZECH KEYBOARD 14_15KB-FV2 88KS KB.INT00.065 WHITE TRADITIONAL CHINESE KEYBOARD 14_15KB-FV2 89KS KB.INT00.066 WHITE CANADIAN FRENCH KEYBOARD 14_15KB-FV2 89KS KB.INT00.067...
  • Page 111 Category Part Name and Description Acer Part No. LCD BRACKET SET R&L 15.4 33.AHE02.003 CCD MODULE 0.3M 57.AHE02.001 CCD BRACKET-15.4 33.AHE02.004 CCD MYLAR-15.4 47.AHE02.001 ASSY LCD MODULE 15.4 IN. WXGA GLARE W/ANTENNA LCD 15.4 WXGAG LPL LP154WX4- LK.15408.025 TLB2 (G) 8ms 220nits Nanking LCD 15.4 WXGAG CMO N154I2-L05...
  • Page 112 Category Part Name and Description Acer Part No. MEMORY 1GB DDRII 667 NANYA KN.1GB03.014 NT1GT64U8HB0BN-3C MEMORY 1GB DDRII 667 SAMSUNG KN.1GB0B.011 M470T2953EZ3-CE6 MEMORY 1GB DDRII 667 HYNIX KN.1GB0G.006 HYMP512S64CP8-Y5 23.AHE02.001 HEATSINK CPU THERMAL MODULE 60.AHE02.009 VGA THERMAL (M71M)-DIS 60.AHE02.010 SPEAKER SPEAKER R 15.4...
  • Page 113 Category Part Name and Description Acer Part No. SPEAKER SPEAKER ASSY 23.TG607.001 SCERW SCREW,M2.5*3(Ni-NL) 86.AHE02.001 SCREW,M2.5*6(NL) 86.AHE02.002 SCREW,M2.5*12(NL) 86.AHE02.003 SCREW,M2*2.2 86.AHE02.004 SCREW,M2*3(NL) 86.AHE02.005 SCREW,M2*5(Ni-NL) 86.AHE02.006 SCREW,M 2.5D 3.2L K 6D NI + 86.AHE02.007 SCREW,M M 2.0D 3L K 5D NI + 86.AHE02.008...

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