Internet
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Chapter 3: Troubleshooting
You see a "Data error" message
This may be the result of a defective area on
•
the hard drive. To fix hard drive problems,
run the Error checking program.
The hard drive cannot be accessed, or you see a
"General failure reading drive C" error message
Restart your computer.
•
Press C
+A
•
TRL
If your computer has been subjected to static
•
electricity or physical shock, you may need to
reinstall the operating system.
You see a "Non-system disk" or "disk error" error
message
Your hard drive may have become damaged.
•
See also
"Modem (dial-up)" on page
You cannot connect to the Internet
If you are using a dial-up modem, make sure
•
that the modem cable is plugged into the
modem jack and not the Ethernet network
jack. See your setup poster to make sure that
the connections have been made correctly.
- OR -
If you are using a cable or DSL modem, make
sure that the modem cable is plugged into
the Ethernet network jack and not the
modem jack. See your setup poster to make
sure that the connections have been made
correctly.
Make sure that your account with your
•
Internet service provider (ISP) is set up
correctly. Contact your ISP technical support
for help.
Make sure that you do not have a problem
•
with your modem. For more information,
"Modem (dial-up)" on page
+D
to restart your computer.
LT
EL
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