TravelMate 6492 Series Service Guide Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.tw PRINTED IN TAIWAN...
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Conventions The following conventions are used in this manual: Denotes actual messages that appear SCREEN MESSAGES on screen. NOTE Gives bits and pieces of additional information related to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific actions.
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DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.
339.4 (W) x 245 (D) x 35/39 (H) mm (13.36 x 9.65 x 1.37/1.54 inches) • 2.56 kg (5.63 lbs.) with 6-cell battery pack and Acer MediaBay 6-cell 2nd battery pack • 2.48 kg (5.46 lbs.) with 6-cell battery pack and optical drive •...
Line-In • RJ11/RJ45 • DC Jack • 1394 port • Cardbus • 5 in 1 card reader • 1* Serial port • EZ II / II+ connector • Environment Temperature: • operating: 5°C to 35°C • Non-operating: -20°C to 65°C •...
Mainboard Layout Top View Description Description S-Video Bluetooth Cable CNTR LCM Cable CNTR Speaker Cable CNTR 3G Card CNTR Jack Headphone Jack Hot Keyboard CNTR Jack Line-In Jack Keyboard FFC CNTR Jack MIC Jack Fine Track FFC 5 in 1 Card Reader CNTR Socket MIC Cable CNTR...
Description Description SmartCard CAble PCMCIA Socket CNTR MDC CNTR IO Board CNTR IR Receiver Bottom View Item Name Description Name Description Jack50 DC In Jack U512 South Bridge CN500 Serial Port CN51 W/LAN Card CNTR CN501 Fan Cable CNTR CN51 ODD CNTR CN508 1394...
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Item Name Description Name Description Jack50 Ethernet jack and RJ11 CN50 Second Battery CNTR Jack U507 North Bridge CN50 RTC Battery CNTR U505 CPU Socket CN50 MDC Cable CNTR CN509 MDC Cable CNTR CN50 MainBoard and IO Board CNTR CN512 DIMM Socket CN50 Docking CNTR...
Acer Fine Track Touch-sensitive pointing device which functions like a computer mouse when used together with the click buttons. Acer Bio-Protection The center button serves as Acer Bio-Protection fingerprint reader fingerprint reader supporting Acer FingerNav 4-way control function. (for selected models). Touchpad Touch-sensitive pointing device which functions like a computer mouse.
Click buttons (left, center The left and right buttons function like the left and right and right) mouse buttons; the center button serves as a 4-way scroll button. Palmrest Comfortable support area for your hands when you use the computer. FineTrack buttons (left Function like the left and right mouse buttons when and right)
Wireless Enables/disables the wireless communication function. Indicates the status of button/indicator wireless LAN communication. Latch Locks and released the lid. Left View Icon Item Description S-video/TV-out Connects to a television or display (NTSC/PAL) port device with S-video input. Ventilation slots Enable the computer to stay cool, even after prolonged use.
Icon Item Description USB 2.0 port Connect to USB 2.0 devices (e.g., USB mouse, USB camera). Acer MediaBay Internal optical drive; accepts CDs or optical drive DVDs (slot-load or tray-load depending on model). Optical disk access Lights up when the optical drive is indicator active.
Description Battery bay Houses the computer’s battery pack. Battery lock Locks the battery in position. ezDock II/II+ connector Connects to the Acer ezDock II/II+. Acer MediaBay release Lock or unlock the Acer MediaBay latch device. Hard disk bay Houses the computer’s hard disk...
Indicators The computer has several easy-to-read status indicators. The front panel indicators are visible even when the computer cover is closed up. Icon Function Description Icon Function Description Cap lock Lights when Cap Lock is activated Num lock Lights when Num Lock is activated. Indicates when the hard disc or optical drive is active.
“and one user-programmable button. Press “ “ to run the Acer Empowering Technology. The mail and Web browser buttons are pre-set to email and Internet programs, but can be reset by users. To set the Web browser, mail and programmable buttons, run the Acer Launch Manager.
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is the same as clicking the left button. Use the 4-way scroll (3) button to scroll up or down and move left or right a page. This button mimics your • cursor pressing on the right scroll bar of Windows applications. Left Button Right Button Main...
Using the Keyboard The keyboard has full-sized keys and an embedded keypad, separate cursor keys, two Windows keys and twelve function keys. Lock Keys and embedded numeric keypad The keyboard has three lock keys which you can toggle on and off. Lock Key Description Caps Lock...
Function Description <Fn>+<F1> Hot key help Displays help on hot keys. <Fn>+<F2> Acer eSetting Launches the Acer eSettings in Acer eManager. <Fn>+<F3> Acer Launches the Acer ePowerManagement in Acer ePowerManagement Empowering Technology. See “Acer Empowering Technology” on page 19. <Fn>+<F4>...
Hot Key Icon Function Description <Fn>+<F5> Display toggle Switches display output between the display screen, external monitor (if connected) and both. <Fn>+<F6> Screen blank Turns the display screen backlight off to save power. Press any key to return. <Fn>+<F7> Touchpad toggle Turns the internal touchpad on and off.
Acer Empowering Technology Acer’s innovative Empowering Technology makes it easy for you to access frequently used functions and manage your new Acer notebook. It features the following handy utilities: Acer eDataSecurity Management protects data with passwords and advanced encryption algorithms.
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There are two passwords that can be used to encrypt/decrypt a file; the supervisor password and the file-specific password. The supervisor password is a “master” password that can decrypt any file on your system; the file- specific password will be used to encrypt files by default, or you can choose to enter your own file-specific password when encrypting a file.
Floppy disk drives - 3.5-inch disks only. To activate Acer eLock Management, a password must be set first. Once set, you may apply lock to any of the three kinds of devices. Lock(s) will immediately be set without any reboot necessary, and will remain locked after rebooting, until unlocked.
Acer ePerformance Management Acer ePerformance Management is a system optimization tool that boosts the performance of your Acer notebook. It provides you with the following options to enhance overall system performance: Memory optimization - releases unused memory and check usage.
Acer eRecovery Management Acer eRecovery Management is a powerful utility that does away with the need for recovery disks provided by the manufacturer. The Acer eRecovery Management utility occupies space in a hidden partition on your system’s HDD. User-created backups are stored on D:\ drive. Acer eRecovery Management provides you with: Password protection.
Note: If your computer did not come with a Recovery CD or System CD, please use Acer eRecovery Management’s “System backup to optical disk” feature to burn a backup image to CD or DVD. To ensure the best results when recovering your system using a CD or Acer eRecovery Management, detach all peripherals (except the external Acer ODD, if your computer has one), including your Acer ezDock.
Acer ePower Management Acer ePower Management features a straightforward user interface. To launch it, select Acer ePower Management from the Empowering Technology interface, or double-click the Acer ePower Management icon in the task tray. Acer Mode The default setting is “Maximum Performance.” You can adjust CPU speed, LCD brightness and other settings, or click on buttons to turn the following functions on/off: Wireless LAN, Bluetooth, CardBus, Memory Card, Audio, and Wired LAN.
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You can also click “Advanced Settings” to: Set alarms. Re-load factory defaults. Select what actions will be taken when the cover is closed, and set passwords for accessing the system after Hibernation or Standby. View information about Acer ePower Management. Chapter 1...
Acer ePresentation Management Acer ePresentation Management lets you select from two of the most common projector resolutions: XGA and SVGA. Chapter 1...
Acer OrbiCam The Acer OrbiCam is a 1.3 megapixel CMOS camera appropriately mounted on the top of the LCD panel. The camera’s 225-degree ergonomic rotation allows you to capture high-resolution photos or videos up front or at the back of the LCD panel. The Acer OrbiCam fully supports the Acer Video Conference technology so that you can transmit the best video quality over an instant Messenger service.
Changing the Acer OrbiCam settings Resolution To change the capture resolution, click the displayed resolution at the bottom right corner of the capture window, then select the desired resolution. Options Click Options to display the Window, Preview, and Folder tabs. Use the options to change the capture window...
Capturing photos or videos To capture a photo or a video clip, rotate the Acer OrbiCam to get the desired angle, then click the Take a Picture or Record a Video button. The Windows Picture and Fax Viewer or the Windows Media Player automatically launches to display or play a preview of the photo/video clip.
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VisageON VisageON VisageON The VisageON window appears as below: 2. Select and apply a video effect in the left section of the VisageON window. Change the face tracking settings and options in the right section. Using the face tracking feature Single User Multiple To use the face tracking feature:...
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VisageON VisageON Using video effects Using video effects (selected models only) Using video effects The Video Settings section allows you to select an avatar or accessory video effect from the list. To select an Video Settings Video Settings effect: 1. Click the encircled icon to display the available video effects. The Video Effect Selection window appears as Video Video below:...
Extend my windows desktop onto this monitor Apply Acer GridVista is a handy utility that offers four pre-defined display settings so you can view multiple windows on the same screen. To access this function, please go to Start>All Programs and click on Acer GridVista. You may...
Note: Please ensure that the resolution setting of the second monitor is set to the manufacturer's recommended value. Note: Note: Launch Manager Launch Manager allows you to set the four easy-launch buttons located above the keyboard. You can access the "Easy-launch buttons"...
Hardware Specifications and Configurations Core System Item Description Specifications Mobile Intel Core 2 Duo Mobile Processor Package: Micro-FCPBA 478-pin Features: Dual core processor for mobile with enhanced performance • Support Intel Architecture with Intel Wide Dynamic Execution • Support L1 Cache to Cache (C2C) transfer •...
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Core System Item Description Specifications North Intel 965GM (North Bridge Bridge FCBGA 1299 balls Package: Features: Source synchronous double-pumped (2x) address • Source synchronous quad-pumped (4x) data • Support for Dynamic FSB Frequency Switching • 12-deep in-order queue to pipeline FSB commands •...
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Core System Item Description Specifications South Intel ICH8ME (South Bridge) Bridge Package: mBGA 676 balls Features: PCI Express Base Specification, Rev 1.1 support • ACPI Power Management Logic Support • Enhanced DMA controller, interrupt controller, and timer function • Integrated Serial ATA host controllers with independent DMA operation •...
Core System Item Description Specifications System Package: DDR2 SDRAM in 84-ball FBGA memory Supply voltage: 1.8V±0.1V Speed: 667MHz / 533MHz (CL=4 or 5) Refresh: Auto & self refresh capability • 7.8µs(max),Average periodic refresh interval • Features: Data is read or written on both clock edges •...
Support external PCBEEP input and built-in digital BEEP generator • Power support: Digital:3.3V; Analog:3.3V~5.0V • Speaker Amplifier Amplifier: GMT G1432 Package: Thin QFN 24-pin (4.8mm×4.8mm×1mm) Features: 2W into 4O(1% THD+N) • 2.6W into 4O(10% THD+N) • Power supply ripple rejection 65dB PSRR •...
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Type: 84/88 key full size ergo keyboard KEY number: Lift: Pointing Device TravelMate 6492 uses touch pad as the pointing device. The touch pad module is connected to TP-Board through the FFC connector. The touchpad support 6 buttons (Left/Right button and 4-way button Function. Touch pad: Synaptics TM61PUF1R544 Physical size: 40x67 mm Weight:...
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SYSTEM POWER PLANES Active Control Power Plane Device State signal VCCRTC Always SB460, PC97551 Always Always MOS Gate 5VPCU Always TPS51120 3VPCU Always NS PC97551, TPS51120 1.8V_S5 S0-S5 S5_ON G913C, SB460 3V_S5 S0-S5 S5_ON AO6402, RTL8100CL, MODEM 5V_S5 S0-S5 SUSON 3VSUS S0-S3 SUSON...
Keyboard controller Part name: iTE IT8152 Package: QFP 128-pin Features: 8032 Embedded Controller • LPC Bus Interface • PS/2 interface for touchpad • Flash Interface • SM Bus Controller • System Wake Up Control / Ec Wake Up Control • Interrupt Controller •...
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Hibernate(S4) Soft Off(S5) Mechanical off is a condition where all power except the RTC battery has been removed from the system. 1. Initial to On state: When the AC adapter or Battery pack has been plugged into the system, the PC97551 will be reset and initial all output pins then the system goes into Initial state and waiting for power on event.
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TI TPS51120 PWM chip: 5V & 3.3V &15V PARAMETER CONDITIONS UNITS Current 0-100mA 11.4 12.6 Output Current Output Current 3.3V Output Current Input Voltages Semtech G913-C PWM chip:2.5V PARAMETER CONDITIONS UNITS Output Current 2.5V Input HighVoltages Intersil MAX8774 PWM chip: CPU VCORE (0.8V ~ 1.55V for different frequency of CPU) PARAMETER CONDITIONS UNITS...
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Battery Main battery: Specification LiIon Parts name 3UR18650Y-2-QC-ZR1 Dimension (CELL) 202(L)x 67(W)x23.7(H) Normal capacity 38000mA Normal voltage 11.1V Charge voltage 12.60V±0.09V RTC battery: Part name: J11EAGLE Capacity: 14mAH Voltage: 3.0V Chapter 1...
Serial Number XXXXXXXXXX Asset Tag Number XXXXXXXXXX Product Name TravelMate XXXX Manufacturer Name Acer Inc. UUID: XXXXXXXXXX :Move Enter: Select +/-/PU/PD :Value F10: Save and Exit ESC:Exit F1: General Help F5: Previous Values F7: Optimized Defaults Navigating the BIOS Utility There are six menu options: Info., Main, System Devices, Security, Boot, and Exit.
ATI M9+XC V0.1 Serial Number XXXXXXXXXX Asset Tag Number XXXXXXXXXX Product Name TravelMate XXXX Manufacturer Name Acer Inc. UUID: XXXXXXXXXX :Move Enter: Select +/-/PU/PD :Value F10: Save and Exit ESC:Exit F1: General Help F5: Previous Values F7: Optimized Defaults Parameter...
Parameter Description IDE1 Model Name This field displays the model name of devices installed on secondary IDE master. The hard disk drive or optical drive model name is automatically detected by the system IDE1 Serial Number This field shows the serial number of devices installed on secondary IDE master ATAPI Model Name This field displays the ATAPI model name System BIOS ver...
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The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter Description Format/Option System Time Sets the system time. The hours are Format: HH:MM:SS displayed with 24-hour format (hour:minute:second) System Date Sets the system date Format MM/DD/YYYY (month/day/year)
Advanced The Advanced screen displays advanced settings in BIOS. Phoenix - Award WorkstationBIOS CMOS Setup Utility Advanced Serial Port [Auto] Help Item Infrared Port (FIR) [Auto] Menu Level Parallel Port [Auto] Mode [ECP] ASF Configuration Minimum Watchdog Timeout BIOS Boot Timeout OS Boot Timeout Power-on wait Time :Move Enter: Select +/-/PU/PD :Value F10: Save and Exit ESC:Exit...
Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use. Phoenix - Award WorkstationBIOS CMOS Setup Utility Security Supervisor Password Is [Clear] Help Item User Password Is [Clear] HDD Password Is [Clear] Menu Level Set Supervisor Password [Enter] Set User Password...
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The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter Description Option Supervisor Password Is Shows the setting for the Supervisor Clear or Set password User Password Is Shows the setting for the user password Clear or Set HDD Password Is Shows the setting for the HDD password...
Symbol Character Symbol Name Equals Sign Left Bracket Right Bracket Period Comma Semi-colon Slash Back-slash The maximum cycles to retry password is limited to 3. User cannot change/remove password during resuming from S4. Finger print: support 10 fingers - Upack/Authentec modules. Setting a Password Perform the following steps to set the supervisor, user, or HDD password.
2. Type the current password in the Enter Current Password field and press Enter. 3. Press Enter twice without typing anything in the Enter New Password and Confirm New Password fields. The computer then sets the Supervisor Password parameter to Clear. 4.
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If the new password and confirm new password strings do not match, the screen will display the following message. Chapter 2...
Boot This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes the diskette drive in module bay, the onboard hard disk drive and the CD-ROM in module bay. Phoenix - Award WorkstationBIOS CMOS Setup Utility Boot Boot Priority Order: Help Item...
Exit The Exit screen contains parameters that help safeguard and protect your computer from unauthorized use. Phoenix - Award WorkstationBIOS CMOS Setup Utility Exit Exit Saving Changes Help Item Exit Discarding Changes Load Setup Defaults Menu Level Discard Changes Save Changes :Move Enter: Select +/-/PU/PD :Value F10: Save and Exit ESC:Exit F1: General Help F5: Previous Values...
BIOS Flash Utility The BIOS flash memory update is required for the following conditions: New versions of system programs New features or options Restore a BIOS when it becomes corrupted. Use the Flash utility to update the system BIOS flash ROM. Note: If you do not have a crisis recovery diskette at hand, then you should create a Crisis Recovery Diskette before you use the Flash utility.
Chapter 3 Machine Disassembly and Replacement General Information This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. To disassemble the computer, you need the following tools: Wrist grounding strap and conductive mat for preventing electrostatic discharge Small Philips screw driver Philips screwdriver Plastic flat head screw driver...
Disassembly Procedure Flowcharts The following flowcharts give you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the system board, you must first remove the keyboard, then disassemble the inside assembly frame in that order. Main Unit Disassembly Flowchart Chapter 3...
Main Unit Disassembly Procedure Removing the Battery Pack 1. Turn the computer over. Release the battery 2. Push and hold release latch. locks as shown. 3. Remove the battery. Removing the CTO Cover 1. Locate and loosen the seven screws as shown. 2.
Removing the ODD 1. Push and hold the ODD latch as shown. 2. Remove ODD. Removing the HDD 1. Locate the plastic tab on the HDD. 2. Place one hand on the computer for stability and grasp the HDD removal tag. 3.
Removing the Memory Modules 1. Push the two release levers on the upper module 2. Pull upper memory module away from the outward as shown. socket. Note: The memory module lifts upward during Note: Use two hand to remove the module by release.
Removing the Wireless Card Note: Fine tweezers are required for this procedure. 1. Locate the three antenna wires (colored white, 2. Using fine tweezers, grip the white wire and pull gray, and black) on the right-hand side of the upward until it is released from the board. HDD bay.
Removing the Switch Cover CAUTION: Using tools to remove the Switch Cover may cause damage to the outer casing. It is recommended that only fingers are used to remove the Switch Cover. 1. Locate and remove the four securing screws as 2.
Removing the Keyboard 1. Locate and remove the two screws as shown. 2. Using both hands, lift the top edge of the keyboard as shown. 3. Turn the keyboard over, as shown, to expose the cables. 4. Using fine tweezers, release the first cable lock as shown and remove the cable from the socket. 5.
6. Remove keyboard from chassis. Removing the Switch Board 1. Locate and remove the screw as shown. 2. Using fine tweezers, release the cable lock as shown and remove the cable from the socket. 3. Remove the Switch Board from the chassis. Chapter 3...
Removing the Antenna Cables 1. Turn the computer over. Remove the Antenna Cables from the three securing pins as shown. 2. Turn the computer over. Locate the socket as indicated. 3. Using fine tweezers, disconnect the cable as shown. Chapter 3...
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4. Pull the black MIC cable through the mainboard. 5. Pull the white and gray cables through the mainboard. Note: This cable is not attached to the LCM Module. Move the cable out of the work area to avoid damage. 6.
Removing the LCM Module CAUTION: Ensure all cables are removed from securing pins before proceeding to avoid damage. 1. Locate and remove the four screws as shown. 2. Locate and remove the two screws from the rear of the computer as shown. Note: The earth wire is disconnected when the screws are removed.
Removing the TouchPad 1. Locate the TouchPad cable as shown. 2. Using tweezers, release the locking latch and disconnect the cable as shown. 3. Using both hands, remove the casing and TouchPad as shown. Removing the Mainboard 1. Locate the two screws (red markers) and two connectors (yellow markers) as shown. Chapter 3...
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2. Remove the screws and disconnect the connectors using tweezers as shown. 3. Open the VGA Port cover as shown. 4. Grip the mainboard from the rear and lift up. Note: If any resistance is met while removing the CAUTION: If the VGA Port cover is left closed, mainboard, ease the computer case outward to damage to the mainboard may result.
Removing the Heatsink and Fan Module 1. Locate and remove the two screws from the 2. Turn the mainboard over. Locate the connector mainboard. and two screws as shown. 3. Remove the two screws and the Heatsink securing bracket as shown. 4.
LCM Module Disassembly Procedure Removing the LCM Bezel CAUTION: When using tools, be careful not to scratch the computer casing. 1. Locate and remove the four mylar (small red markers) and two rubber (large red markers) screw covers as shown. Remove the six bezel securing screws. Note: Do not discard the screw covers —...
Removing the LCD Panel 1. Locate and remove the six screws as shown. 2. Locate the three panel connectors as shown. Disconnect the cables as shown. 3. Hold down the WebCam Module and remove the LCD panel by lifting the hinge as shown. Chapter 3...
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4. Locate and remove the Inverter Board screw as 5. Grip the Inverter Board and lift upward to remove. shown. 6. Grip the WebCam Module and lift upward to remove. 7. Turn the LCD panel over to expose the rear. Grip the LCM cable and lift upward to detach the adhesive pads.
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9. Locate and remove the four screws (two on each side) securing the LCD brackets to the LCD panel. 10. Remove the LCD brackets by pulling away from the LCD Panel as shown. Chapter 3...
LCM Module Reassembly Procedure Replacing the LCD Panel 1. Align the LCD brackets with the four screw holes (two on each side) on the LCD Panel as shown. 2. Secure the LCD brackets to the LCD panel. 3. Turn the panel over. Insert the cable into the cable connector on the LCD Panel as shown. 4.
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5. Place the WebCam Module in the mounting as shown. 6. Place the Inverter Board in the mounting and secure with the screw provided. 7. Place the LCD Panel in the mounting and secure the three panel connectors as shown. Chapter 3...
8. Secure the LCD Panel with the six screws provided. Replacing the LCM Bezel 1. Locate the bezel correctly and press down the edges until there are no gaps between the bezel and the LCM Module, 2. Secure the six screws provided and replace the mylar (small red markers) and rubber screw caps (large red markers).
Main Module Reassembly Procedure Replacing the CPU 1. Insert the CPU into the CPU bracket as shown. 2. Using a screw driver, tighten the screw clockwise as shown to secure the CPU in place. Replacing the Heatsink and Fan Module 1.
5. Turn the Mainboard over and secure the two screws as shown. Replacing the Mainboard CAUTION: Ensure that the VGA Port Cover is open before beginning. Failure to do so may result in damage to the Mainboard. 1. Ensure that the Mainboard is face up (the Fan Module and CPU are not visible). Place the Mainboard in the chassis and press down to install.
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3. Secure the Mainboard to the chassis using the two screws provided (red markers). Chapter 3...
Replacing the TouchPad 1. Using both hands, replace the TouchPad as shown. Note: Ensure that the TouchPad cable is accessible once the TouchPad is in place. 2. Using tweezers, grip the TouchPad cable and insert it into the connector on the Motherboard as shown. Secure the locking latch to hold the cable in place.
3. Secure the two screws at the rear of the computer as shown and the four screws to hold the LCM in place on the chassis. Note: Ensure that the earth wire is reconnected during this step. Replacing the Antenna Cables 1.
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3. Using tweezers, secure the remaining gray cable with the connector to the port on the Mainboard. 4. Turn the computer over. Place the three cables from the LCM Module in the wiring conduit and secure in place using the cable pins on the chassis. Chapter 3...
Replacing the Switch Board 1. Place the Switch Board in the mounting as shown. 2. Insert the cable into the port and secure the locking latch using fine tweezers. 3. Secure the Switch Board in place using the screw provided. Replacing the Keyboard 1.
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2. Using fine tweezers, insert the remaining cable into the socket and secure the locking latch as shown. 3. Turn the keyboard over and place the front edge first into the mounting. 4. Push the Keyboard into place toward the TouchPad and secure using the two screws provided. Chapter 3...
Replacing the Switch Cover 1. Place the Switch Cover as shown and press down until no gaps are visible between the cover and the chassis. 2. Close the LCM Module and turn the computer over. Locate and replace the four screws as shown. Note: Two of the screws are located within the battery cradle.
3. Reconnect the three Antenna Cables as shown, pushing down firmly to connect the cables. Cable Color Connector Number Black White Gray Replacing the Memory Modules 1. Using two hands, push the lower module into the socket until it clicks into place. 2.
Replacing the BTCB Screws 1. Locate and secure the twenty (20) BTCB screws as shown. Replacing the HDD 1. Place the HDD in the mounting, rear edge first as 2. Push down firmly into the mounting to secure the shown. HDD.
Replacing the CTO Cover 1. Place the CTO Cover rear edge first on to the 2. Push down fully until no gaps are visible between chassis as shown. the CTO Cover and the chassis. 3. Secure the CTO Cover using the seven screws provided. Replacing the Battery Pack 1.
Troubleshooting Use the following procedure as a guide for computer problems. Note: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain the failing symptoms in as much detail as possible.
System Check Procedures External Diskette Drive Check Do the following to isolate the problem to a controller, driver, or diskette. A write-enabled, diagnostic diskette is required. Note: Make sure that the diskette does not have more than one label attached to it. Multiple labels can cause damage to the drive or cause the drive to fail.
1. Boot from the diagnostics diskette and start the diagnostic program (please refer to main board. 2. Go to the diagnostic memory in the test items. 3. Press F2 in the test items. 4. Follow the instructions in the message window. Note: Make sure that the DIMM is fully installed into the connector.
2. Remove the battery pack and measure the voltage between battery terminals 1(+) and 6(ground). See the following figure 3. If the voltage is still less than 7.5 Vdc after recharging, replace the battery. To check the battery charge operation, use a discharged battery pack or a battery pack that has less than 50% of the total power remaining when installed in the computer.
Power-On Self-Test (POST) Error Message The POST error message index lists the error message and their possible causes. The most likely cause is listed first. Note: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the computer.
Index of Error Messages Error Code List Error Codes Error Messages Equipment Configuration Error Causes: 1. CPU BIOS Update Code Mismatch 2. IDE Primary Channel Master Drive Error (THe causes will be shown before “Equipment Configuration Error”) Memory Error at xxxx:xxxx:xxxxh (R:xxxxh, W:xxxxh) Real Time Clock Error CMOS Battery Bad CMOS Checksum Error...
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Error Message List Error Messages FRU/Action in Sequence System timer error RTC battery Run BIOS Setup Utility to reconfigure system time, then reboot system. System board Real time clock error RTC battery Run BIOS Setup Utility to reconfigure system time, then reboot system.
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Error Message List No beep Error Messages FRU/Action in Sequence No beep, power-on indicator turns off and Power source (battery pack and power adapter). See “Power LCD is blank. System Check” on page 99.. Ensure every connector is connected tightly and correctly. Reconnect the DIMM.
Phoenix BIOS Beep Codes Code Beeps POST Routine Description Verify Real Mode Disable Non-Maskable Interrupt (NMI) Get CPU type Initialize system hardware Initialize chipset with initial POST values Set IN POST flag Initialize CPU registers Enable CPU cache Initialize caches to initial POST values Initialize I/O component Initialize the local bus IDE Initialize Power Management...
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Code Beeps POST Routine Description Advanced configuration of chipset registers Load alternate registers with CMOS values Initialize interrupt vectors POST device initialization 2-1-2-3 Check ROM copyright notice Check video configuration against CMOS Initialize PCI bus and devices Initialize all video adapters in system QuietBoot start (optional) Shadow video BIOS ROM Display BIOS copyright notice...
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Code Beeps POST Routine Description Detect and install external RS232 ports Configure non-MCD IDE controllers Detect and install external parallel ports Initialize PC-compatible PnP ISA devices Re-initialize onboard I/O ports Configure Motherboard Configurable Devices (optional) Initialize BIOS Area Enable Non-Maskable Interrupts (NMIs) Initialize Extended BIOS Data Area Test and initialize PS/2 mouse Initialize floppy controller...
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Code Beeps POST Routine Description Prepare Boot Initialize DMI parameters Initialize PnP Option ROMs Clear parity checkers Display MultiBoot menu Clear screen (optional) Check virus and backup reminders Try to boot with INT 19 Initialize POST Error Manager (PEM) Initialize error logging Initialize error display function Initialize system error handler PnPnd dual CMOS (optional)
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Code Beeps Boot to Mini DOS Clear Huge Segment Boot to Full DOS Chapter 4...
Index of Symptom-to-FRU Error Message LCD-Related Symptoms Symptom / Error Action in Sequence LCD backlight doesn't work Enter BIOS Utility to execute “Load Setup Default Settings”, then reboot system. LCD is too dark Reconnect the LCD connectors. LCD brightness cannot be adjusted Keyboard (if contrast and brightness function key doesn't LCD contrast cannot be adjusted work).
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Power-Related Symptoms Symptom / Error Action in Sequence Battery can’t be charged See “Check the Battery Pack” on page 99. Battery pack System board PCMCIA-Related Symptoms Symptom / Error Action in Sequence System cannot detect the PC Card PCMCIA slot assembly (PCMCIA) System board PCMCIA slot pin is damaged.
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Power Management-Related Symptoms Symptom / Error Action in Sequence Battery fuel gauge in Windows doesn’t go Remove battery pack and let it cool for 2 hours. higher than 90%. Refresh battery (continue use battery until power off, then charge battery). Battery pack System board System hangs intermittently.
Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, do the following: 1.
1. Power-off the computer. 2. Visually check them for damage. If any problems are found, replace the FRU. 3. Remove or disconnect all of the following devices: Non-Acer devices Printer, mouse, and other external devices Battery pack Hard disk drive...
Item Name Description Item Name Description CN29 IO Board CNTR IR Receiver Bottom View Item Name Description Item Name Description Jack500 DC In Jack U512 South Bridge CN500 Serial Port CN515 W/LAN Card CNTR CN501 Fan Cable CNTR CN511 ODD CNTR CN508 1394 CN510...
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PIN No. Signal name PIN No. Signal name SCAN_OUT(6) SCAN_OUT(15) SCAN_OUT(7) SCAN_OUT(8) CN27 Cardreader Connector-TD (43-PIN) PIN No. Signal name PIN No. Signal name SD_D2 SD_WP_SM_WPI# SD_D3 +V3S XD_CD# SD_MS_CLK XD_R_B# SD_CMD XD_RE# MS_D3_XD_D0 XD_CE# XD_CLE MS_CD# XD_ALE MS_D2_XD_D1 XD_WE# +V3S XD_WPO# MS_D0_XD_D2...
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CN7 CRT I/F Connector (15-PIN) PIN No. Signal name PIN No. Signal name CRTDECT# HSYNC VSYNC U_CRT_DDCCLK CN501 Fan Connector (3-PIN) PIN No. Signal name PIN No. Signal name FAN1_PWM_3 FAN_TACH1 CN504 Board to Board Connector (30-PIN) PIN No. Signal name PIN No.
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CN19 PC Card Connector (68-PIN) PIN No. Signal name PIN No. Signal name A_CAD1 A_CAD3 A_CAD5 A_CAD7 A_CC/BE0# A_CAD9 A_CAD11 A_CAD12 A_CAD14 A_CC/BE1# A_CPAR A_CPERR# A_CGNT# A_CINT# VCCCB AVPP A_CCLK1 A_CIRDY# A_CC/BE2# A_CAD18 A_CAD20 A_CAD21 A_CAD22 A_CAD23 A_CAD24 A_CAD25 A_CAD26 A_CAD27 A_CAD29 A_CRSVD/D2...
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CN18 Internal Microphone Connector (2-PIN) PIN No. Signal name PIN No. Signal name MIC_INT AUDGND CN32/33 Internal Speaker Connector (4-PIN) PIN No. Signal name PIN No. Signal name SPK_OUT_L- SPK_OUT_L+ CN24 MINI-PCI connector (124-PIN) (1/2) PIN No. Signal name PIN No. Signal name N.C.
To scrap or to return the defective parts, you should follow the local government ordinance or regulations Note: on how to dispose it properly, or follow the rules set by your regional Acer office on how to return it. For a complete parts list see...
BTCB Case Set Item Part Name Part Number Description MN SPEAKER SET 23.TLK0N.002 SPEAKER SET, 40 HM, 2W, 23.5mm, 101X77X20-68X 6052B0078001 SCREW, 1, M2.5, 6.0mm, M, 4.5mm, 0.8mm, BNI, PATCH 6060A0086501 LABEL, BLANK-050-25X11 BTCB CASE SET 1510B0303301 ASSEMBLY, CASE, BOTTOM, OFFLINE Chapter 6...
Switch Cover Set Ass’y Item Part Name Part Number Description SWICTH COVER 6051B0154901 COVER, TOP CASE, PC+ABS SWITCH COVER 6054-B01863-0 NAME PLATE, FUNCTION KEY, PC, TOP CASE PLATE FUNCTION BUTTON 6051B0155401 BUTTON, TOP CASE, FUNCTION, PC, COAT POWER BUTTON 6051B0155201 BUTTON, TOP CASE, POWER, PC, COAT CAPS LOCK LENS 6054B0185701...
TPCB CaseSet Ass’y Item Part Name Part Number Description TOP CABINET 605180155001 CASE, TOP, PC +ABS, COAT IR LENS 605180155101 LENS, TOP, IR, PC CHARGER LENS 605180155301 LENS, TOP, CHARGE, PC 3G LENS 605180155501 LENS, TOP, 3G, PC R STICK POINT BUTTON 605180155601 BUTTON, TOP, FINGERPRINT R, PC+ABS, COAT+PRINT...
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Item Part Name Part Number Description 4 WAY BUTTON 605180156101 BUTTON, 4 WAY, TOUCH PAD, PC+ABS, COAT THPAD FRAME 605180156201 FRAME, TOUCH PAD, PC+ ABS, COAT 3G FRONT BEZEL 605180156301 LENS, TOP, 3G, PC FRONT BEZEL 605180156401 BEZEL, TOP CASE, FRONT, PC+ABS, PRINT/BLACK L STICK POINT BUTTON 605180159201...
Appendix B Test Compatible Components This computer’s compatibility is tested and verified by Acer’s internal testing department. All of its system functions are tested under Windows® XP Home, Windows® XP Pro environment. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests.
Hitachi MicroDrive 2G I/O - Display External monitor BenQ FP791 Monitor Benq H200 LCD TV SAMPO PDP TV PM-42PS6 Projector Acer (PD322) Acer (PD113P) TV / LCD-TV Benq H200 LCD TV SAMPO PDP TV PM-42PS6 HDMI Sony KLV S3210 LCD TV...
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BT-PA04AU EPX Bluetooth USB Printer Adapter (option: parallel) Mobile phone Nokia 6230i Headset Motorola (HT820) Phone Card Acer bluetooth VOIP Phone Card I/O - IR Acer n50 Premum Mobile phone Dopod 699 Printer HP LaserJet 6P Printer by IR Appendix B...
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Memory Stick Duo 128MB SD CARD 512MB(SDSDJ-512) SanDisk Ultra II 2.0GB SM CARD 128MB xD CARD 128MB xD CARD 256MB Smart Card Provide by Acer I/O - 1394 Camera / DV Sony DV Cam DCR-TRV320 Printer / Scanner EPSON PERFECTION 4870 PHOTO Scanner...
This section describes online technical support services available to help you repair your Acer Systems. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Offices and Regional Business Units may access our website. However some information sources will require a user i.d.