Troubleshooting; Safecom Go Ricoh Device Trace Facility; Safecom Help Desk Assistant; Safecom Administrator: Cannot Add Pull Device With No Mac Address - SafeCom 8200DN - Aficio SP B/W Laser Printer Administrator's Manual

5 Troubleshooting

5 Troubleshooting
5.1

SafeCom Go Ricoh Device Trace Facility

Use the Mail to SafeCom Support button on the SafeCom Go Ricoh Information
web page (2.7.2) to collect information from the device, such as version and
last printer states.
The SafeCom Go Ricoh log facility is also useful in troubleshooting situations,
but it should only be enabled upon request from SafeCom support personnel.
The log facility is enabled on the SafeCom Go Ricoh Log web page (2.7.7).
5.2

SafeCom Help Desk Assistant

We want your SafeCom solution to be one that reduces not only print costs, but
is also easy to support. In the following you will find useful troubleshoot hints.
The most common problems reported by end-users have been compiled into an
online SafeCom Help Desk Assistant available at safecom.eu/help
5.3 SafeCom Administrator: Cannot add Pull
Device with no MAC Address
If the SafeCom Administrator reports: Cannot add pull device with no MAC
address, then try the following:
1. Open a web browser and enter the printer's address.
Use of JavaScript (Active Scripting) must be enabled.
2. Click Login and enter Login User Name (admin) and Login Password (by
default there is no password) and then click Login.
3. Click Configuration on the left menu.
4. Under Network click IPv6.
5. For IPv6 click Disable.
6. For Stateless Address Auto Configuration click Disable.
7. Click OK.
8. Restart the printer.
If the above still fails then install the software through the web page (2.10).
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