Product Specific Problems; Dell™ Soundbar Problems - Dell E1713S User Manual

Wrong Color Picture color not good
Image retention from a static Faint shadow from the static
image left on the monitor for image displayed appears on
a long period of time the screen

Product Specific Problems

Specific Symptoms
Screen image is too small Image is centered on screen,
but does not fill entire viewing
area
Cannot adjust the monitor with OSD does not appear on the
the buttons on the front panel screen
No Input Signal when user No picture, the LED light is
controls are pressed blue. When you press "up",
"down" or "Menu" key, the
message " No input signal" will
appear.
The picture does not fill the The picture cannot fill the
entire screen height or width of the screen
NOTE: When choosing DVI-D mode, the Auto Adjust function is not available.
Dell™ Soundbar Problems
Common Symptoms What You Experience
No sound for system where the No power to Soundbar - the
Soundbar draws power from an power indicator is Off
AC adapter
No Sound Soundbar has power - power
indicator is On
Ensure that the video cable connecting the monitor to the computer is connected properly
and is secure.
Check for bent or broken pins in the video cable connector.
Change the Color Setting Mode in the Color Settings OSD to Graphics or Video depending
on the application.
Try different Color Preset Settings in Color Settings OSD. Adjust R/G/B value in Color
Settings OSD if the Color Management is turned Off.
Change the Input Color Format to PC RGB or YPbPr in the Advance Setting OSD.
Use the Power Management feature to turn Off the monitor at all times when not in use(for
more information, see
Alternatively, use a dynamically changing screensaver.
What You Experience
Power Management
Possible Solutions
Reset the monitor to Factory Settings.
Turn Off the monitor, unplug the power cord, plug back, and then turn On the monitor.
Check the signal source. Ensure the computer is not in the power saving mode by
moving the mouse or pressing any key on the keyboard.
Check whether the signal cable is plugged in properly. Re-plug the signal cable if
necessary.
Reset the computer or video player.
Due to different video formats (aspect ratio) of DVDs, the monitor may display in full
screen.
Run the built-in diagnostics.
Possible Solutions
Turn the Power/Volume knob on the Soundbar clockwise to the middle position; check if
the power indicator (blue LED) on the front of the Soundbar is illuminated.
Confirm that the power cable from the Soundbar is plugged into the adapter.
Plug the audio line-in cable into the computer's audio out jack.
Set all volume controls to their maximum and ensure that the mute option is not
enabled.
Play some audio content on the computer (example, audio CD, or MP3).
Turn the Power/Volume knob on the Soundbar clockwise to a higher volume setting.
Clean and reseat the audio line-in plug.
Test the Soundbar using another audio source (For example: portable CD player, MP3
player).
Modes).