Troubleshooting; Troubleshooting When Using Raid Manager - HP StorageWorks P9000 User Manual

5 Troubleshooting

Troubleshooting
Oracle database: For troubleshooting information on Oracle database operations, see the Oracle
user documentation, or contact Oracle customer support.
RAID Manager: For troubleshooting information on the RAID Manager, see the HP StorageWorks
P9000 RAID Manager User Guide.
P9500: For troubleshooting information on the P9500 storage system, see the HP StorageWorks
P9000 Owner Guide.

Troubleshooting when using RAID Manager

When an error has occurred in Database Validator operation using RAID Manager, you might
identify the cause of the error by referring to the log displayed on the RAID Manager window or
the RAID Manager operation log file. The RAID Manager operation log file is stored in the following
directory by default.
The log file is stored in: /HORCM/log*/curlog/horcmlog_HOST/horcm.log
Where:
* is the instance number.
HOST is the host name.
To identify the error code using the log file, follow the procedure below. For more information
about RAID Manager, see the HP StorageWorks P9000 RAID Manager User Guide.
1. Open the RAID Manager log file, and find the error code.
Example: 1 1:06:03-37897- 1 0413- SSB = 0xB901,4A96
Error codes appear on the right of the equal symbol (=). The alphanumeric characters of last
four digits on the left of the comma (,) indicates SSB1 (for example, B901), and the right of
the comma (,) indicates SSB2 (for example, 4A96).
2. See Table 4 (page 23)
For details about the error codes that are not described in the table, contact HP Technical
Support.
To identify the error code using the log displayed on the RAID Manager window, follow the
procedure below. For more information about RAID Manager, see the HP StorageWorks P9000
RAID Manager User Guide.
• Find the error code from the logs displayed on the RAID Manager window.
The following figure shows an example of a log displayed on the RAID Manager window.
Figure 6 Example of a log displayed on the RAID Manager window
Error codes appear on the right of "SSB=". The alphanumeric characters of last four digits on the
left of the comma (,) indicates SSB1 (for example, B9E1), and the alphanumeric characters of last
four digits on the right of the comma (,) indicates SSB2 (for example, B901).
22 Troubleshooting
and find the meaning of the error code.