HP D5970A - NetServer - LCII Installation And Configuration Manual page 132

Chapter 11
Hard Drive Fails Often
Problem: One of the hard drives in the array fails often.
Suggested solutions:
Check the drive error counts using HP NetRAID Assistant Physical Drive
Properties. Be aware that the drive error counter clears if the drive is
moved or powered off while the adapter remains powered on.
Format the drive.
Rebuild the drive.
If the drive continues to fail, replace the drive with another drive with the
same capacity, and rebuild.
System Hangs When Scanning Devices for New Configuration
Problem: Ran HP NetRAID Express Tools or HP NetRAID Config and tried to
make a new configuration. The system hangs when scanning devices.
Suggested solutions:
Check the drives' SCSI IDs on each channel to make sure each device has
a different ID.
Check the cables for bent pins.
Management Menu Not Displayed
Problem: Running HP NetRAID Express Tools or HP NetRAID Config does not
display the Management Menu.
Suggested solution: Use a color monitor.
Garbled Screen
Problem: At system power-up with the adapter installed, the screen display is
garbled.
Suggested solution: At least 1 MB of memory must be installed before power-up.
For the HP NetRAID adapter, it must occupy bank 0, the lower memory socket.
For proper cache memory operation, you should have at least 4 MB of memory in
the adapter.
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Troubleshooting