Software Problems - HP Vectra XE310 Troubleshooting Manual

If You Have a Problem

Software Problems

My Software Won't Run
Have you checked that...
There is no information about what is
going on in the accompanying
documentation
The software has been correctly
installed
The Date and Time are Wrong
Have you checked that...
The battery has not become discharged.
This may happen when the PC has been
unplugged for too long.
You Get the Message "Some necessary system files are corrupted"
Have you checked that...
You didn't delete any system files
Forgotten Your PC's BIOS Password
You have forgotten the password that
has been set in the Setup program to
prevent unauthorized users from
starting your PC
Problems Using the Euro Symbol
Have you checked that...
Your operating system and applications
support this feature
The font you are using supports the
Euro symbol
18 Troubleshooting Guide
How
Refer to the application software documentation and/or the operating system
documentation for guidance
1 Check for any error messages when you try to run the software.
2 Remove and then reinstall the software.
3 If the problem continues, contact the software manufacturer's support services.
How
Change the date and time by selecting Settings
from the Start menu or use the Setup program, accessed by pressing F8 just after
the computer powers-on, then select Enter Setup.
For WIndows XP, change the date and time by selecting Control Panel
and Time from the Start menu.
If necessary, install a new battery. Refer to the HP Vectra XE310 Upgrade Guide
(details on page 6).
How
Reinstall the operating system or return the PC to its original factory configuration by
using the HP Image Creation & Recovery CD-ROM. Refer to page 28 for more
information.
1 Ask your system administrator, if you have one, to remind you of the password.
2 If you cannot find out the password, clear passwords (see page 31). This will
allow the PC to start without a password.
How
Only the latest operating systems such as Windows 98, Windows 2000 and Windows
XP, provide integrated support for the Euro symbol (in certain languages only).
For more information on how to enable support of the Euro symbol, refer to
Microsoft's website at:
www.microsoft.com/windows/euro.asp
If the symbol is supported by a particular font, you will see it in the Character Map,
accessible by selecting Programs
Start menu (Windows 98) or Programs or All Programs
System Tools Character Map (Windows 2000 or Windows XP).
Control Panel Date/Time
Accessories Charmap in the Windows
Accessories
Date
.