HP Tc2120 - Server - 256 MB RAM Operation And Maintenance Manual page 15

Chapter 6
Action:
If the CD-ROM drawer fails to open when you press the Eject Button or with software commands, do the
following:
1. Turn off all power to the server. To open the drawer, insert a pointed object, such as a paper clip, into
the emergency eject hole and push in about 1.75 inches (40 mm).
2. Remove the disk and close the drawer.
3. After you remove the disk, start the server and try to open the drawer again with the Eject Button or
software commands.
4. If the drawer still will not open, replace the CD-ROM drive with a working unit.
Symptom:
· The CD-ROM drive is not working properly.
Action:
The CD-ROM drive provided with this HP Server (SCSI or IDE models) is IDE CD-ROM. If the CD-ROM
drive does not work, do the following:
1. Review the basic IDE installation guidelines to ensure a proper configuration.
In addition, check the following:
2. Verify correct drivers are installed.
3. Verify there is a CD-ROM disk in the CD-ROM drive.
4. Verify all internal drive cables are securely attached and functional.
5. Try installing a known good CD-ROM disk.
6. Verify that the Local Bus IDE Adapter item is correctly configured in the Setup program:
o Power up the server and press F10 at startup.
o Select Enter Setup, and go to the Advanced menu.
o Check that "Both" is selected in the Local Bus IDE Adapter field.
7. If the problem persists, check for environmental problems that could damage disk media and disk drive
heads.
Environmental problems result from:
· Radiated Interference: Sources include communications and radar installations, radio/TV broadcast
transmitters, and hand-held receivers.
· Airborne Contaminants: Sources include dust, smoke, and ashes. Steam from duplication equipment
may result in intermittent disk errors.
If the problem persists, call the HP Customer Support Center for further assistance before replacing any parts.
Symptom:
· The server will not boot from the CD-ROM.
14
Troubleshooting