Samsung EK-GC100 User Manual page 134

Troubleshooting
Your device is hot to the touch
When you use applications that require more power or use applications on your device for an
extended period of time, your device may feel hot to the touch. This is normal and should not
affect your device's lifespan or performance.
Error messages appear when launching the device
Your Samsung device must have sufficient available memory and battery power to operate
the camera application. If you receive error messages when launching the camera, try the
following:
• C harge the battery or replace it with a battery that is fully charged.
• F ree some memory by transferring files to a computer or deleting files from your device.
• R estart the device. If you are still having trouble with the camera application after trying
these tips, contact a Samsung Service Centre.
Error messages appear when opening music files
Some music files may not play on your Samsung device for a variety of reasons. If you receive
error messages when opening music files on your device, try the following:
• F ree some memory by transferring files to a computer or deleting files from your device.
• E nsure that the music file is not Digital Rights Management (DRM)-protected. If the file is
DRM-protected, ensure that you have the appropriate licence or key to play the file.
• E nsure that your device supports the file type.
Another Bluetooth device is not located
• E nsure that the Bluetooth wireless feature is activated on your device.
• E nsure that the Bluetooth wireless feature is activated on the device you wish to connect
to, if necessary.
• E nsure that your device and the other Bluetooth device are within the maximum
Bluetooth range (10 m).
If the tips above do not solve the problem, contact a Samsung Service Centre.
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