HP Pro 3400 Maintenance And Service Manual page 180

Table D-15
System will not boot from CD-ROM or DVD drive.
Cause
Non-bootable CD in drive.
Boot order not correct.
Drive not found (identified).
Cause
Cable could be loose.
The system may not have automatically recognized a newly
installed device.
The device is attached to a SATA port that has been hidden
in Computer Setup.
Drive responds slowly immediately after power-up.
CD-ROM or DVD devices are not detected or driver is not loaded.
Cause
Drive is not connected properly or not properly configured.
Movie will not play in the DVD drive.
Cause
Movie may be regionalized for a different country.
Decoder software is not installed.
Damaged media.
Movie rating locked out by parental lock.
Media installed upside down.
170 Appendix D Troubleshooting Without Diagnostics
Solving CD-ROM and DVD Problems (continued)
Solution
Try a bootable CD in the drive.
Run the Computer Setup utility and change boot sequence in
Storage > Boot Order.
Solution
Check cable connections.
See reconfiguration directions in the
Installation Problems on page 163
does not recognize the new device, check to see if the
device is listed within Computer Setup. If it is listed, the
probable cause is a driver problem. If it is not listed, the
probable cause is a hardware problem.
If this is a newly installed drive, run the Computer Setup
utility and try adding a POST delay under Advanced >
Power-On Options.
Run the Computer Setup utility and ensure Device Available
is selected for the device's SATA port in Security > Device
Security.
Run Computer Setup and increase the POST Delay in
Advanced > Power-On Options.
Solution
See the documentation that came with the optional device.
Solution
See the documentation that came with the DVD drive.
Install decoder software.
Replace media.
Use DVD software to remove parental lock.
Reinstall media.
Solving Hardware
section. If the system still