Repairing Software Problems; Software Repair Overview; Restarting Your Pc; Turning Off Your Pc - HP Presario SR1700 - Desktop PC Maintenance Manual

Repairing Software
Problems
Your PC uses the operating system and installed
software programs during normal operation. If
your PC works improperly or stops because of the
software, you may be able to repair it.
Some software repairs are as simple as restarting
your PC, and others require performing a System
Recovery from files on your hard disk drive.
NOTE: It is important that you perform the PC repair
methods in the order described in this document.

Software Repair Overview

This section lists the available methods to fix your PC
if you are experiencing software problems. Detailed
instructions about each method are in the sections that
follow. You must perform the procedures in the order
listed here.
•

Restarting your PC

•

Turning off your PC

•

Updating drivers

•
Microsoft System Restore
•
Application Recovery and Driver Recovery
•
System Recovery
NOTE: If you are replacing a hard disk drive, you
only have to run the System Recovery.
Restarting Your PC
Restarting is the simplest repair method for your PC.
When you restart, the PC reloads the operating system
and software into its memory.
To restart your PC:
1 Close all open programs and windows.
2 Click Start.
3 Choose Turn Off Computer.
4 Click Restart.
Turning Off Your PC
When you turn off your PC and then turn it on again,
you force the PC to reload the operating system into
its memory, which clears some tracking information.
This may eliminate some problems that can remain
after performing a restart.
To turn off your PC:
1 Close all open programs and windows.
2 Click Start.
3 Choose Turn Off Computer.
4 Click Turn Off.
5 Start your PC by pressing the On button.
Updating Drivers
A driver is a software program that allows your PC to
communicate with an attached device, such as a
printer, a hard disk drive, a mouse, or a keyboard.
Complete the following procedure to update a driver,
or to revert to an earlier version of the driver if the
new one does not solve your problem:
1 Click Start, right-click on My Computer, and
then click Properties. The System Properties
window displays.
2 Click the Hardware tab, and then Device
Manager. The Device Manager displays.
3 Click the plus sign (+) to expand the device whose
driver you want to update or rollback, (for
example, Keyboard). Right-click the specific item
(for example, PS-2 Keyboard), and then select
Properties. The Properties window for the
selected device displays.
4 Click Update Driver or Rollback Driver, and
follow the onscreen instructions.
PC Troubleshooting and Maintenance Guide
15