Xerox 5500DT - Phaser B/W Laser Printer Evaluator Manual page 8

EVALUATE RELIABILITY
The volume demands on a departmental printer can be very high. Consider the life
expectancy of a printer as well as its peak volume capability
Consider uptime. Does the printer provide warnings for low supplies or other potential
productivity blockers? Are there intelligent alternatives to a service call? How easy is
it to replace are the routine maintenance items such as the imaging drum and fuser?
Finally, look at how the manufacturer stands behind the product. Can you be sure
you'll get satisfaction?
HOW THE PHASER 5500 EXCEEDS THE RELIABILITY REQUIREMENT:
Volume.
The Phaser 5500 boasts an engine life of 3 Million impressions with no limit
on annual printing capability. Some competitors limit annual prints on warranty
or service contracts. You can be assured that this is a product that can go the
distance for a very long time. This is the kind of durability that business users
are looking for.
When you send a document to the Phaser 5500, PrintingScout will instantly
send you an on-screen alert if the printer needs attention, and it provides help-
ful text and graphics about how to fix it. This way, you'll go to the printer com-
pletely prepared - no surprises. And no other printer on the market can do this.
For more involved situations, the PhaserSMART remote diagnostic tool is an
automated, Internet-based support system. It uses your web browser to send
diagnostic information from your printer to the Xerox web site for analysis.
You can access PhaserSMART directly from a PrintingScout alert or from the
printer driver. PhaserSMART remote diagnostic tool examines the information,
diagnoses the problem, and proposes a solution. If the problem is not resolved
with the solution, PhaserSMART remote diagnostic tool assists you in opening
a priorityService Request with Xerox Customer Support, or lets you choose a
local Authorized Service Provider.
Warranty.
The Phaser 5500 comes with a One Year On-site Warranty plus the exclusive
Xerox Total Satisfaction Guarantee. The highly reliable engine also means that
extended Service Contracts are available at very reasonable prices.
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PHASER 5500 EVALUATOR GUIDE