RocketFish MiFi RF-MFH2 User Manual
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RocketFish MiFi RF-MFH2 User Manual

RocketFish MiFi RF-MFH2 User Manual

3g personal mobile hotspot
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3G Personal Mobile Hotspot
Comprehensive User Guide

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Summary of Contents for RocketFish MiFi RF-MFH2

  • Page 1 3G Personal Mobile Hotspot Comprehensive User Guide...
  • Page 2 • Apple®, Mac®, and Mac OS® are trademarks of Apple, Inc., registered in the U.S. and other countries. • Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries. • ROCKETFISH™ is a trademark of Best Buy Enterprise Services, Inc. • Best Buy Connect is a registered service mark of Best Buy Connect, LLC.

  • Page 3: Table Of Contents

    Contents Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Device Overview .
  • Page 4 Choosing a Profile ..............25 Setting Security .
  • Page 5 Technical Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Product Specifications .

  • Page 6: Product Overview

    Product Overview Device Overview Your Mobile Hotspot...

  • Page 7: Device Overview

    Device Overview Thank you for choosing a Best Buy Connect Mobile Hotspot (MiFi® RF-MFH2) device for Mobile Broadband and Wi-Fi! This device operates over high-speed Mobile Broadband networks in the 800/1900 bands enabling you to connect at high speeds to the Internet and your corporate Intranet with up to five Wi-Fi...

  • Page 8: Package Contents

    Package Contents The Best Buy Connect Mobile Hotspot package includes: Mobile Hotspot Device • AC Wall Charger • Lithium Ion Battery • Quick Setup Guide • User Guide • Comprehensive User Guide [See Accessing the Comprehensive User Guide on page 17.] •...

  • Page 9: Your Mobile Hotspot

    Your Mobile Hotspot Your device has the following parts: ➊ Power Button / LED: Powers the device on and off. The LED indicates power, battery status, and roaming activity. ➋ Micro USB Connector: The AC charger connects here. ➌ Service Status LED: Provides information about your mobile broadband connection. ➍...

  • Page 10: Led States

    LED States The device LEDs provide valuable information about the state of the device and connection. Service Status LED LED Color Status Description No Light — The device is powered off. Green Solid The device is powered on and connected to a mobile broadband network, but is not transmitting or receiving data.

  • Page 11: Using Your Device

    Using Your Device Using Your Device for the First Time Power Management Accessing the Comprehensive User Guide...

  • Page 12: Using Your Device For The First Time

    Using Your Device for the First Time IMPORTANT The device requires an activated account with a network operator to function. Removing the Tab and Charging the Battery NOTE The battery should be fully charged for four hours before using the device for the first time. ➊...

  • Page 13: Powering The Device On And Off

    Powering the Device On and Off To power the device on: Press the Power button until the Power LED lights up solid green. ➤ To power the device off: Press and hold the Power button until the Power LED shuts off. ➤...

  • Page 14: Caring For Your Device

    Activating Your Device The first time you connect to your mobile hotspot, the activation wizard helps you activate your device, create your account, and set up billing. ➊ During the activation process, you need to create your account and set up the billing. Have your personal information (name, credit card number, billing address, email address, etc) ready before you start the activation wizard.
  • Page 15 Immediately after activation is finished, the Mobile Hotspot device restarts and the Activation Successful window opens. ➍ Click Continue.
  • Page 16 ➎ Type the login password in the Login password field to start the Setup Wizard. The default Login password is admin. ➏ After entering the default login password, click Login. NOTE If you closed your browser window during activation and activation was successful, re-connect http://bestbuyconnect.mifi to the address and you should see the Activation Successful...
  • Page 17 For extra security, assign a new password to the device. Enter the new password (4 - 64 characters) into the New Password and Verify New Password fields. ➐ Click Next.

  • Page 18: Activating Your Device

    Use the WiFi Settings screen to setup or change Wi-Fi security settings such as the SSID name, security encryption method and network key. You can also change these settings in the Wi-Fi Profile page (see Wi-Fi Menu on page 27). ➑...

  • Page 19: Connecting To Mifi Device Settings For The First Time

    ➒ Click Finish to complete the Mobile Hotspot Setup Wizard. Connecting to MiFi Device Settings for the First Time The Mobile Hotspot has an on-device website, MiFi Device Settings, you can use to change the settings and customize your device. You must activate your device before you can log on to MiFi Device Settings.

  • Page 20: Power Management

    Power Management Your device works from its battery or when plugged into a power source. Battery — The battery lasts for up to four hours. Charge the battery by plugging in the AC • adapter. While the battery is charging the Power Button LED is solid amber. When the battery is fully charged, it is solid green.

  • Page 21: Removing The Battery

    Removing the Battery WARNING! Never use tools, knives, keys, pens, or any type of object to force the door open or to remove the battery. Using any of these types of objects could result in puncturing the device’s battery. ➊ Place your device on a flat surface with the battery door side up.

  • Page 22: Accessing The Comprehensive User Guide

    Accessing the Comprehensive User Guide You can access this User Guide through a link in MiFi Device Settings. You can also find it online at www.RocketfishProducts.com. To Access the Comprehensive User Guide: ➊ Connect to MiFi Device Settings. Open your Web browser and enter http://bestbuyconnect. mifi (alternatively, http://192.168.1.1) into the address window.

  • Page 23: Mifi Device Settings

    MiFi Device Settings MiFi Device Settings Basics The Home Page Password Settings Wi-Fi Menu Broadband Menu Advanced Menu...

  • Page 24: Mifi Device Settings Basics

    MiFi Device Settings Basics Open MiFi Device Settings ➊ Open your Web browser and enter http://bestbuyconnect.mifi (alternatively, http://192.168.1.1) into the address window. ➋ Type the administrative password (the default password is admin) into the Login box in the upper right corner and then click Login. The Home page opens.

  • Page 25: The Home Page

    The Home Page The Home page is the first screen you see after logging in to the browser interface. It is the main point of entry for all your work in the browser interface. The Menu Bar The menu bar runs horizontally along the top of the MiFi Device Settings interface. Besides allowing you to select menu items, the menu bar also displays information about your device’s connection strength and battery level.
  • Page 26 The Home page is divided into sections you can expand or collapse. Click the solid black pointer next to the section title to expand or collapse that section.

  • Page 27: Internet Connection

    Internet Connection The Internet Connection section tells you: Your connection status. • Whether or not your device is roaming on another carrier’s network. • The number of bytes received and transmitted. • The duration of the current connection. • The IP address of and subnet mask for your device. •...

  • Page 28: Wi-Fi

    Wi-Fi The Wi-Fi section tells you: The profile currently in use. • The network name (also known as the SSID). • The security method in use. • The number of users currently connected to your device. • The IP address of and subnet mask for the wireless interface. •...

  • Page 29: Gps

    GPS settings allow you to enable and configure GPS searching for your device. The GPS page is divided into sections. You can expand or collapse each section by clicking the solid black pointer next to each section. GPS Status Once a location fix has been made, the GPS Status section of the GPS page gives you the following information: GPS Status —...

  • Page 30: Gps Configuration

    GPS Configuration Use this section to configure the GPS settings. ➊ Select the Enable GPS check box to turn on GPS. ➋ In the Search provider list, select a search provider. ➌ Click Yes to accept the GPS privacy agreement. ➍...

  • Page 31: Password Settings

    Password Settings Password settings allow you to change the administrative password that gives access to the browser interface. IMPORTANT Record your administrative password. If you forget it, you have to reset your device before you can use the MiFi Device Settings interface again. Create a New Administrative Password ➊...

  • Page 32: Wi-Fi Menu

    Wi-Fi Menu The Wi-Fi menu allows you to work with profiles, set up a temporary hotspot, set MAC filters, and view status information for the Wi-Fi network. The Wi-Fi menu is divided into sections: Wi-Fi Profile — View or change settings for your secure profile or set up a temporary hotspot. •...

  • Page 33: Wi-Fi Profile

    Wi-Fi Profile Click Wi-Fi Profile on the Wi-Fi menu to configure your secure profile or set up a temporary hotspot. The Wi-Fi Profile page displays the following information: Profile — The profile currently being used. See Choosing a Profile on page 29. •...

  • Page 34: Choosing A Profile

    Network Key — Passcode or password used to access the network. Your operating system • might refer to this as the Wi-Fi Key, Wi-Fi Password, WEP Key, WEP Password, or similar. The required format varies by the security type. Choosing a Profile Select a profile from the Profile list: ➤...

  • Page 35: Setting Up A Temporary Hotspot

    Setting Up a Temporary Hotspot You can use this profile to create a secure temporary hotspot to allow a maximum of five connections to your device at one time. This profile generates a temporary network name and network key that you can use to allow others to connect to your device without your having to change the security settings on your secure profile.

  • Page 36: Mac Filter

    MAC Filter MAC filtering allows you to limit access to your device to only those devices with a specified MAC address (a unique code assigned to hardware such as network adapters). The MAC Filter page allows you to enable or disable MAC filtering and to add or delete MAC addresses from the trusted client list.

  • Page 37: Using Mac Filtering

    Using MAC Filtering ➊ From the MAC Filter page, type the MAC address for your computer into the Add Trusted Client MAC Address box and click Add Client. You can use either “:” or “-” as the separator (for example, 00:21:9B:1C:64:34 or 00-21-9B-1C-64-34). Tip! You can cut-and-paste your computer’s address from the Wi-Fi Clients section of the Wi-Fi Status page.

  • Page 38: Wi-Fi Clients

    Wi-Fi Network The Wi-Fi Network section of the Wi-Fi Status page shows the following information: Profile currently in use. • Network Name (SSID) for your device. • Number of clients currently connected. • Maximum number of clients allowed to connect to your device. You can select the maximum •...

  • Page 39: Wi-Fi Log

    Wi-Fi Log Click the Wi-Fi Log button to view a listing of Wi-Fi events (most recent first). ➤...

  • Page 40: Broadband Menu

    Broadband Menu The Broadband menu allows you to update your Preferred Roaming List (PRL), displays information about your network connection, and provides tools for technical support. The Broadband Menu has three components: Configuration — Update your PRL or update the device firmware. •...

  • Page 41: Diagnostics

    Diagnostics Click Diagnostics in the Broadband menu to access status information about your Internet connection and device. The Broadband Diagnostic page is divided into sections. Broadband Connection The Broadband Connection section displays the following information: Connection status: • Active — connected and transmitting data •...

  • Page 42: Broadband Modem

    Broadband Modem The Broadband Modem section displays the following information: Manufacturer — manufacturer of your device. • Model — model name or number of your device. • Firmware version — current internal software (firmware) version. • ESN — unique number the network uses to identify your device. •...

  • Page 43: Broadband Status

    Broadband Status The Broadband Status page shows information about your internet connection. The Broadband Status page is divided into sections. Internet Connection The Internet Connection section displays the following information: Your connection status. • Whether or not your device is roaming on another carrier’s network. •...

  • Page 44: Internet Connection Log

    Internet Connection Log Click Internet Connection Log to open a log of outgoing traffic showing these details: Date/Time • Client IP Address (IP address of sender) • Destination (IP address of recipient) • Port (computer port through which data was sent) •...

  • Page 45: Advanced Menu

    Advanced Menu The Advanced menu allows you to back up and restore your configuration, specify router settings such as DHCP, port filtering, and port forwarding, and to customize power management settings. The Advanced menu has seven components: Advanced Options — Enable SSID broadcast, auto-connect to the network, DHCP, VPN •...

  • Page 46: Advanced Settings

    Advanced Settings Click Advanced Options in the Advanced menu to configure your device or to enable the system log. The Advanced Settings page is divided into sections. Access Point Enabling SSID broadcasting allows other nearby computers to see your device’s network name (SSID).

  • Page 47: 3G Modem

    3G Modem Enabling auto-connect allows your device to connect to your network automatically when it is turned on. Select the Auto-connect enable check box to enable auto-connection, or clear the check box ➤ to disable auto-connection, and then click Apply. Enabling roaming allows your device to continue working even when off your service provider’s network.

  • Page 48: System

    System The System section allows you to select your preferred language, date format, and time format, and to turn on the system log. NOTE You can view the system log. See System Status on page 51. ➊ In the Language list, click the language you wish to use. (Currently English is the only option, and this list is disabled (grayed-out).

  • Page 49: Config File

    Config File Click Config File in the Advanced menu to back up your configuration file (settings) to your computer, or to restore a saved configuration file from your computer. The Config File page is divided into sections and allows you to back up and restore your device configuration settings.

  • Page 50: Port Filtering

    Port Filtering Click Port Filtering in the Advanced menu to enhance the security of your system by controlling which applications are allowed to access the Internet. Port filtering allows you to conserve bandwidth by preventing non-business applications from accessing the Internet. It can also be used to specifically allow certain applications such as games and video conferencing software to use certain ports to access their online components.

  • Page 51: Port Filtering For Custom Applications

    Port Filtering for Custom Applications To set up port filtering for a custom application, you need to know the port numbers (up to five ports or port ranges) and the protocol (TCP, UDP, or both) the application uses for its outgoing traffic.

  • Page 52: Port Forwarding

    Port Forwarding Port forwarding allows designated users or applications to reach specified servers, such as FTP and DNS servers, on your computer. Also, some online games require incoming access to work properly. IMPORTANT You need to set up static IP addresses on your WLAN for each device that has an application to which you want to forward.

  • Page 53: Power Management

    Power Management Your device can switch to a low-power mode when it is idle. The Power Management page allows you to set the maximum time before your device switches to low-power mode. You can set separate times for AC power and battery power. When your device is on battery power, you can set the length of time before it shuts down.

  • Page 54: Ac Power

    AC Power ➊ Select the time that elapses before your device switches to low-power mode when not in use (2 to 60 minutes), or click Never to disable this feature when on AC power. ➋ Click Apply. Battery Power ➊ Select the time that elapses before your device switches to low-power mode when not in use (2 to 60 minutes), and the time before your device shuts down (2 to 60 minutes);...

  • Page 55: Tcp/Ip

    TCP/IP The TCP/IP page allows you to view the local (WLAN) IP address and the MAC address for your device. From the Advanced menu, click TCP/IP to display the following information about your device: Local IP address • Subnet mask •...

  • Page 56: System Status

    System Status The System Status page allows you to view real-time system information and the system log, and to restart your device or restore it to factory defaults. From the Advanced menu, click System Status to display the following information about your device: Manufacturer •...

  • Page 57: Troubleshooting

    Troubleshooting Overview Common Problems and Solutions Use the Master Reset Button Technical Support...

  • Page 58: Overview

    Overview The following tips help solve problems that might be encountered while using the device: Make sure you are using the device in the correct geographic region. • Ensure that the wireless network’s coverage extends to your current locations. • Power the device off and then on again.

  • Page 59: Common Problems And Solutions

    Common Problems and Solutions The following are some common problems and solutions. No service is available. - OR - I get a “Limited or No Connectivity” message. You are outside of the coverage area. ➤ Check with your network operator — there may be a problem with your account. ➤...
  • Page 60 I cannot connect to the device. Be sure the device is not connected to a computer’s USB port. ➤ ➊ Make sure the LEDs are on. If the LEDs are not on, check the battery. ➋ Make sure your computer’s wireless radio (Windows) or AirPort (Mac) is turned on. (Check your computer’s Help system if you need assistance.) ➌...
  • Page 61 How can I check the battery level of the device? Open MiFi Device Settings; type http://bestbuyconnect.mifi (alternatively, http://192.168.1.1) in a ➤ browser window. The battery status icon is displayed in the menu bar. Can I backup my configuration settings? Yes. You need to download the configuration file. 1.

  • Page 62: Use The Master Reset Button

    Use the Master Reset Button The device comes with a Master Reset button that allows you to return it to its factory default state. The Master Reset button is recessed in a hole on the back of the device. You need a paperclip or similar object to push the button.

  • Page 63: Technical Support

    Technical Support For additional information and technical support, visit www.RocketfishProducts.com.

  • Page 64: Technical Information

    Technical Information Product Specifications Regulatory Notices Safety Hazards Limited Warranty and Liability...

  • Page 65: Product Specifications

    Product Specifications General Name Best Buy Connect Mobile Hotspot (MiFi® RF-MFH2) Model MiFi® RF-MFH2 Approvals COFETEL, NOM, CDG Weight 58 g / 2.05 oz Dimensions (W x D x H) 59 mm x 9 mm x 89 mm Broadband Network — Dual Mode...

  • Page 66: Regulatory Notices

    Regulatory Notices CE Marking This device has been tested to and conforms to the essential regulatory requirements of the European Union R&TTE directive 1999/5/EC and has attained CE Marking. Federal Communications Commission Notice (FCC – United States) This equipment has been tested to, and found to be within the acceptable limits for a Class B digital device, pursuant to part 15 of the FCC Rules and Industry Canada ICES-003.
  • Page 67 NOTICE TO CONSUMERS: Any changes or modification not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment. NOTE: The Radio Frequency (RF) emitter installed in your modem must not be located or operated in conjunction with any other antenna or transmitter, unless specifically authorized by Novatel Wireless Technologies.

  • Page 68: Safety Hazards

    Safety Hazards Do not use your Mobile Hotspot in an environment that may be susceptible to radio interference resulting in danger, specifically: Areas where prohibited by the law Follow any special rules and regulations and obey all signs and notices. Always turn off the Mobile Hotspot when instructed to do so, or when you suspect it might cause interference or danger.

  • Page 69: Sar Levels

    SAR Levels The FCC has granted an Equipment Authorization for this wireless modem with all reported SAR levels evaluated as in compliance with the FCC RF exposure guidelines. Proper Battery Use and Disposal IMPORTANT! In the event of a battery leak: • Do not allow the liquid to come in contact with the skin or the eyes.

  • Page 70: Limited Warranty And Liability

    Limited Warranty and Liability Novatel Wireless warrants for the 12 month period immediately following receipt of the Product by Purchaser that the Product will be free from defects in material and workmanship under normal use. THESE WARRANTIES ARE EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

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