Customer Responsibilities; Repair Service - HP A524x - Pavilion - 512 MB RAM Support Manual

You may have additional statutory rights against the seller
based on your purchase agreement. Those rights are not in
any way affected by this HP Limited Warranty.

Customer Responsibilities

You may be required to run HP-supplied diagnostic
programs before a Hardware repair is scheduled or a
replacement part is dispatched. After the troubleshooting, if
no Hardware defect is detected, the service will be charged
at HP's standard rates.
You are responsible for the security of your own proprietary
and confidential information and for maintaining a
procedure external to the products for reconstruction of lost
or altered files, data, or programs.
You should back up all data on your system before calling
the HP Customer Care Centre for repair. In case of pickup
for HP Repair Centre, you must remove all added
accessories and package the defective unit in the
original box.
Obtaining Hardware Warranty

Repair Service

For the duration of the hardware warranty, hardware repair
service includes customer-replaceable parts and Carry-in
services, as described below. To obtain hardware warranty
service, you need to call one of the referrals at one of the
telephone numbers listed earlier in this guide, or take your
HP Pavilion to an authorised service provider. You must be
prepared to supply proof of purchase.
Customer-replaceable Parts Service
If available in your area, some customer-replaceable parts
may be serviced through expedited part shipment. HP will
send you the relevant part along with written instructions on
how to replace the defective component. If necessary, HP
will provide you with telephone assistance. Defective parts
and units must be returned to HP within 30 days. HP may
ask for a credit card as collateral for the more expensive
parts (such as monitors) and will charge you for the retail
price of the part if the defective part or unit is not returned
within 30 days.
Carry-in Services
Hardware service during the hardware warranty period can
be obtained in returning your PC to a HP Pavilion PC
authorised service provider.
ATTENTION: USE OF THE SOFTWARE IS SUBJECT TO THE
HP SOFTWARE LICENSE TERMS SET FORTH ON THE FIRST
PAGE; USING THE SOFTWARE INDICATES YOUR
ACCEPTANCE OF THESE LICENSE TERMS. IF YOU DO
NOT ACCEPT THESE LICENSE TERMS, YOU MAY RETURN
THE SOFTWARE FOR A FULL REFUND. IF THE SOFTWARE
IS BUNDLED WITH ANOTHER PRODUCT, YOU MAY
RETURN THE ENTIRE UNUSED PRODUCT FOR A FULL
REFUND. The HP Software Product License Agreement will
govern all Software that is provided to you with the
®
exception of Microsoft software. Microsoft products are
licensed to you under the Microsoft End User License
Agreement (EULA) contained in the Microsoft documentation
online.
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