Use Of The Vca; Vca Availability - HP Kayak XM600 Administration Manual

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8 Virtual Call Assistant

The Virtual Call Assistant

Use of the VCA

The Virtual Call Assistant is intended to be installed and used by Helpdesk personnel

supporting HP Vectra, Kayak and Brio PCs.

Typically, the user of the remote PC will call the Helpdesk to report a PC malfunction

or to report the presence of a warning signal from the PC. During this initial call, the

buzzer signal can be recorded via the DynaMetric decoder unit and quickly analyzed

by the VCA software. The VCA provides immediate and accurate diagnostic

information available at the Helpdesk/Support location, often eliminating the need for

the support personnel to visit the remote site unprepared, or to rely on an uncertain

verbal report.

You should check the e-DiagTools home page for the availability of a released version

of the VCA. The e-DiagTools home page is located at:

www.hp.com/desktops/diagtools

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