Troubleshooting Tips; Technical Support - NETGEAR WG602v3 - Wireless Access Point Installation Manual

Troubleshooting Tips

If you have trouble setting up your WG602, check the tips below.
No lights are lit on the access point.
The access point has no power.
• Make sure the power cord is connected to the access point and
plugged in to a working power outlet or power strip.
• Make sure you are using the correct NETGEAR power adapter
supplied with your access point.
The Ethernet LAN light is not lit.
There is a hardware connection problem.
• Make sure the cable connectors are securely plugged in at the access
point and the network device (hub, switch, or router).
• Make sure the connected device is turned on.
• Be sure the correct cable is used. Use a standard Category 5 Ethernet
patch cable. If the network device has Auto Uplink™ (MDI/MDIX)
ports, you may use a cross-over cable. See the Reference Manual on the
54 Mbps Wireless Access Point Resource CD for a full explanation of
cable types.
The Wireless LAN activity light is not lit.
The access point's antennas are not working.
• If the Wireless LAN activity light stays off, disconnect the adapter
from its power source and then plug it in again.
• Make sure the antenna is tightly connected to the WG602.
• Contact NETGEAR if the Wireless LAN light remains off.
I cannot configure the wireless access point from
a browser.
There is a configuration problem. Check these items:
• The WG602 is properly installed, LAN connections are OK, and it is
powered on. Check that the LAN port LED is green to verify that
the Ethernet connection is OK.
• If you are using the NetBIOS name of the WG602 to connect,
ensure that your PC and the WG602 are on the same network
segment or that there is a WINS server on your network.
• If your PC uses a Fixed (Static) IP address, ensure that it is using an
IP Address in the range of the WG602. The WG602 default IP
Address is 192.168.0.227 and the default Subnet Mask is
255.255.255.0. See the Reference Manual on the 54 Mbps Wireless Access
Point Resource CD for more details.
I cannot access the Internet or the LAN with a
wireless capable computer.
There is a configuration problem. Check these items:
• You may not have restarted the computer with the wireless adapter to
have TCP/IP changes take effect. Restart the computer.
• The computer with the wireless adapter may not have the correct
TCP/IP settings to communicate with the network. Restart the
computer and check that TCP/IP is set up properly for that network.
The usual setting for the Windows Network Properties is to be set to
"Obtain an IP address automatically."
• The access point's default values may not work with your network.
Check the access point default configuration against the configura-
tion of other devices in your network.
• For full instructions on changing the access point's default values, see
the Reference Manual on the 54 Mbps Wireless Access Point Resource CD.
September 2004

Technical Support

PLEASE REFER TO THE SUPPORT INFORMATION CARD THAT
SHIPPED WITH YOUR PRODUCT.
By registering your product at http://www.NETGEAR.com/register, we can
provide you with faster expert technical support and timely notices of
product and software upgrades.
NETGEAR, INC.
Support Information
Phone: 1-888-NETGEAR (For US & Canada only) - 24 x 7 phone support
See Support information card for other countries.
E-mail: support@NETGEAR.com (24 x 7 online support)
www.NETGEAR.com
Attention: When you configure the wireless
0984
!
settings of this device please make sure to select
the correct country settings. Due to EU-law the
country settings must be identical to the country, where the device is
operating (important due to non-harmonized frequencies in the EU).
©2004 NETGEAR, Inc. NETGEAR, the Netgear logo, The Gear Guy and Everybody's
Connecting are trademarks or registered trademarks of Netgear, Inc. in the United States
and/or other countries. Microsoft and Windows are registered trademarks of Microsoft
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are trademarks or registered trademarks of their respective holders. Information is subject to
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