Western Digital My Passport WDBBEP0010BBK User Manual
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Western Digital My Passport WDBBEP0010BBK User Manual

Portable hard drive
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Summary of Contents for Western Digital My Passport WDBBEP0010BBK

  • Page 1 ® My Passport Portable Hard Drive User Manual My Passport User Manual...

  • Page 2: Wd Service And Support

    WD Service and Support Should you encounter any problem, please give us an opportunity to address it before returning this product. Most technical support questions can be answered through our knowledge base or e-mail support service at support.wdc.com. If the answer is not available or if you prefer, ®...

  • Page 3: Table Of Contents

    MY PASSPORT USER MANUAL Table of Contents WD Service and Support ........... ii Accessing Online Support .
  • Page 4 MY PASSPORT USER MANUAL Locking and Unlocking the Drive ......34 Password Protecting the Drive ..........34 Unlocking the Drive .
  • Page 5 MY PASSPORT USER MANUAL Installing an SES Driver ........57 Installing on Windows XP Computers .

  • Page 6: About Your Wd Drive

    MY PASSPORT USER MANUAL About Your WD Drive ® Welcome to your My Passport portable hard drive, an elegant, high-capacity storage solution for all the chapters of your digital life. Our latest edition features visual, easy-to- use, automatic, continuous backup software, and drive lock security protection. My Passport offers high capacity in a sleek portable drive.

  • Page 7: Kit Contents

    MY PASSPORT USER MANUAL WD quality inside and out—We know your data is important to you. So we build the drive inside to our demanding requirements for durability, shock tolerance, and long- term reliability. Then, we protect the drive with a durable enclosure designed for beauty and protection.

  • Page 8: Operating System Compatibility

    MY PASSPORT USER MANUAL Operating System Compatibility Your My Passport drive and the WD Security and WD Drive Utilities software are compatible with the following operating systems: ® ® ® Windows OS X ® • Windows XP • Leopard ® ™...

  • Page 9: Power/Activity Led

    MY PASSPORT USER MANUAL Power/Activity LED The power/activity LED shows the drive’s power state as follows: LED Appearance Power State/Activity On steady Idle Fast flashing, approximately 3 times per second Activity Slow flashing, approximately every 2.5 seconds System standby USB 3.0 Interface USB 3.0 supports data transfer rates up to 5 Gb/s.

  • Page 10: Connecting The Drive And Getting Started

    MY PASSPORT USER MANUAL Connecting the Drive and Getting Started This chapter provides instructions for connecting the drive and installing the WD Drive Utilities, WD Security, and WD SmartWare software on your computer. It includes the following topics: Connecting the Drive Getting Started with the WD Software Connecting the Drive Note: If you have reformatted the drive for use on a Mac computer, skip this...

  • Page 11: Getting Started With The Wd Software

    MY PASSPORT USER MANUAL Getting Started with the WD Software After you have connected the drive to your computer, an installation wizard quickly gets you started with the WD software that is on the drive: • WD Security • WD Drive Utilities •...
  • Page 12 MY PASSPORT USER MANUAL c. Clear the check box for any installation option that you do not want to implement: • Create Desktop Shortcut • Launch Application d. Click Next to install the selected applications and options. 6. Depending on your selections: •...
  • Page 13 MY PASSPORT USER MANUAL • Installing WD SmartWare displays the Backup Plan Selection screen for selecting the type of backup that you want to perform: On the Backup Plan Selection screen: a. Select the option for the type of backup that you want to run: •...
  • Page 14 MY PASSPORT USER MANUAL Note: The initial Backup screens only appear one time—when you install the WD SmartWare software on your computer. After that, launching the Initial Category Backup Screen software displays the Home screen so you can choose what you want to do. Initial File Backup Screen Figure 6.
  • Page 15 MY PASSPORT USER MANUAL Before first backup After first backup Figure 7. WD SmartWare Home Screens CONNECTING THE DRIVE AND GETTING STARTED – 10...

  • Page 16: Wd Smartware Software Functional Overview

    MY PASSPORT USER MANUAL WD SmartWare Software Functional Overview This chapter provides a brief functional overview of the WD SmartWare software. It includes the following topics: Home Tab Display Backup Tab Displays Retrieve Tab Displays Settings Tab Display Help Tab Display All operational features and capabilities of the WD SmartWare software are presented in five tab-selected screen displays where: The .

  • Page 17: Home Tab Display

    MY PASSPORT USER MANUAL The . . . tab display Provides . . . Settings Buttons for opening dialogs to: • Specify the number of backup versions that you want to keep for each file • Enable/disable the option to run backups only when your computer is idle •...
  • Page 18 MY PASSPORT USER MANUAL Your Computer Icon My Passport Drive Icon Your Computer My Passport Drive Content Gauge Content Gauge Figure 8. Home Tab Display WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW – 13...
  • Page 19 MY PASSPORT USER MANUAL Table 1. Home Tab Functional Description Display Component Description Your computer icon Provides a graphic representation and name of the internal hard drive or drive partition on your computer that the WD SmartWare software will access for backup and retrieve functions. Right-clicking the icon and clicking Properties displays the Windows System Properties dialog: Internal drive selector box (Not shown in Figure 8 on page 13.)
  • Page 20 MY PASSPORT USER MANUAL Table 1. Home Tab Functional Description (Continued) Display Component Description Drive display scroll (Not shown in Figure 8 on page 13.) pointers One installation of the WD SmartWare software supports as many My Passport drives as you system can handle. When the number of connected drives exceeds the display capacity, the WD SmartWare software displays left/right drive display scroll pointers for viewing all of them:...

  • Page 21: Backup Tab Displays

    MY PASSPORT USER MANUAL Table 1. Home Tab Functional Description (Continued) Display Component Description Your computer’s content Note that: gauge (continued) • The System category, shown against a dark gray background, includes all of your operating system files that are not available for a category-type backup, including: system files, program files, applications, working files like .tmp and .log files, and any files that are stored in a Temp folder.
  • Page 22 MY PASSPORT USER MANUAL Backup by Category Display Backup by Files Display Your Computer My Passport Drive Content Gauge Content Gauge Category/File Backup Advanced Backup Area Start/Stop Backup Toggle Button Toggle Button Figure 9. Backup Tab Displays Table 2. Backup Tab Functional Description Display Component Description Your computer’s content...
  • Page 23 MY PASSPORT USER MANUAL Table 2. Backup Tab Functional Description (Continued) Display Component Description Advanced backup area In category mode, the initial/default configuration of the WD SmartWare software is to back up all of your files. In this configuration, the advanced backup area is blank. Clicking Advanced View displays a backup files selection box that you can use to specify the categories of files that you want to back Clicking Apply Changes in the backup files selection box updates...

  • Page 24: Retrieve Tab Displays

    MY PASSPORT USER MANUAL Table 2. Backup Tab Functional Description (Continued) Display Component Description Start/Stop Backup toggle Controls backup operations by starting and stopping the backup. button Switch to Category/File Switches the backup mode between categories and individual Backup toggle button files: •...
  • Page 25 MY PASSPORT USER MANUAL Backed Up Volumes Selection Box Select a Volume to Retrieve From Display Retrieve Destination Option Buttons Change Retrieve Folder Box and Browse Button Select a Destination for Retrieved Files Display Retrieve Files Option Buttons Retrieve Some Files Selection Box Start Retrieving/Cancel Retrieving Toggle Button Select Content to Retrieve Display...
  • Page 26 MY PASSPORT USER MANUAL Table 3. Retrieve Tab Functional Description (Continued) Display Component Description Retrieve destination Specify the location on your computer’s internal hard drive where option buttons you want to copy the files retrieved from the selected My Passport drive: •...

  • Page 27: Settings Tab Display

    MY PASSPORT USER MANUAL Settings Tab Display See Figure 11 and Table 4 for a brief functional description of the Settings tab display. Figure 11. Settings Tab Display Table 4. Settings Tab Functional Description Display Component Description File History button Displays the Set File History dialog for specifying the number of backup versions that you want to keep for each file.

  • Page 28: Help Tab Display

    MY PASSPORT USER MANUAL Help Tab Display The WD SmartWare Help tab display provides quick access to Learning Center topics and links to online support services. See Figure 12 and Table 5 for a brief functional description of the Help tab display. Learning Center Topic Buttons Update Software Button...
  • Page 29 MY PASSPORT USER MANUAL Table 5. Help Tab Functional Description (Continued) Display Component Description Support link Uses your Web browser to connect to the WD Service & Support Home page at http://support.wdc.com. Update Software button Uses your Web browser to compare the versions of your WD SmartWare software and the firmware of the selected My Passport drive with the most-recent available versions.

  • Page 30: Backing Up Your Computer Files

    MY PASSPORT USER MANUAL Backing Up Your Computer Files This chapter includes the following topics: How the Backup Function Works Backing Up Files How the Backup Function Works The WD SmartWare software automatically and continuously backs up all of your important data files to your My Passport drive—music, movies, photos, documents, e- mail, and other files.
  • Page 31 MY PASSPORT USER MANUAL 3. On the Backup screen: IF you want to back up . . . on the internal hard drive, THEN . . . All of the categories of files Proceed to step 4. Selected categories of files step 5.
  • Page 32 MY PASSPORT USER MANUAL b. Click Advanced View to open the backup by categories selection box: c. In the backup by categories selection box: • Clear the check boxes for the categories of files that you want to exclude from the backup. •...
  • Page 33 MY PASSPORT USER MANUAL 7. To backup selected files or folders: a. Verify that the backup mode is file and that Ready to perform file backup appears at the upper-left corner of the Backup screen. If the backup mode is category and Ready to perform category backup appears there, then click the Switch to File Backup button and OK on the Switching Backup Plan dialog.
  • Page 34 The best long-term solution would be to relegate the drive to long- term archive storage and: a. Click the Help tab. b. Click the WD Store link to view the Western Digital Online Store website. c. Click External Hard Drives and select the best drive to suit your future requirements.

  • Page 35: Retrieving Backup Files

    MY PASSPORT USER MANUAL Retrieving Backup Files This chapter includes the following topics: How the Retrieve Function Works Retrieving Files How the Retrieve Function Works The WD SmartWare software makes it easy for you to retrieve backed up files from your My Passport drive and copy them to either: •...
  • Page 36 MY PASSPORT USER MANUAL IF you have . . . THEN the WD SmartWare software displays the . . . Created a single backup on Select a destination for retrieved files dialog: My Passport the selected drive from your computer, Proceed to step 3 on page 32.
  • Page 37 MY PASSPORT USER MANUAL 3. On the Select a destination for retrieved files dialog: IF you want to copy your retrieved files to . . . THEN select the . . . option. Their original locations on To the Original Places your computer’s internal hard Note: The To the Original Places option drive,...
  • Page 38 MY PASSPORT USER MANUAL 5. In the Retrieve Some Files selection box, navigate through the folder structure to find the files you want. You can also use the search box by typing the name (or partial name) of the file or folder: •...

  • Page 39: Locking And Unlocking The Drive

    Open the Set Security dialog by clicking either: • The WD Security icon on your desktop if you created one when you installed the application • Start > All Programs > Western Digital > WD Apps > WD Security LOCKING AND UNLOCKING THE DRIVE – 34...

  • Page 40: Unlocking The Drive

    MY PASSPORT USER MANUAL 2. If you have more than one supported My Passport drive connected to your computer, select the one that you want to create a password for. 3. Type your password in the Choose a password box, using up to 25 characters. 4.

  • Page 41: Unlocking The Drive With Wd Security Or Wd Drive Utilities

    • The WD Drive Utilities icon on your desktop if you created one when you installed the application or Start > All Programs > Western Digital > WD Apps > WD Drive Utilities 2. If you have more than one supported My Passport drive connected to your computer, select the one that is locked to display the Unlock Drive dialog.

  • Page 42: Unlocking The Drive With The Wd Smartware Software

    MY PASSPORT USER MANUAL Unlocking the Drive with the WD SmartWare Software Whenever you shut down and restart your computer, or disconnect and reconnect the drive to your computer, unless you selected the Enable auto unlock for user: check box when the WD SmartWare software displays a Drive is locked you created your password, message in place of the content gauge for your My Passport drive:...

  • Page 43: Unlocking The Drive With The Wd Drive Unlock Utility

    MY PASSPORT USER MANUAL Unlocking the Drive with the WD Drive Unlock Utility Whenever you connect your password-protected drive to a computer that does not have the WD SmartWare, WD Security, or WD Drive Utilities software installed, you can use the WD Drive Unlock utility to unlock the drive there.

  • Page 44: Changing Your Password

    • Start > All Programs > Western Digital > WD Apps > WD Security 2. If you have more than one supported My Passport drive connected to your computer, select the one with the password that you want to change.

  • Page 45: Turning Off The Drive Lock Feature

    • Start > All Programs > Western Digital > WD Apps > WD Security 2. If you have more than one supported My Passport drive connected to your computer, select the one that you want to remove password protection from.

  • Page 46: Managing And Customizing The Drive

    If the WD SmartWare software does not start automatically, you can start it by: • Left- or right-clicking the WD SmartWare icon in the taskbar and selecting WD SmartWare: • Clicking: Start > (All) Programs > Western Digital > WD SmartWare > WD SmartWare MANAGING AND CUSTOMIZING THE DRIVE – 41...

  • Page 47: Checking Drive Status

    MY PASSPORT USER MANUAL Checking Drive Status You can see the drive capacity used and drive temperature status, and find out if the drive is locked by h overing the pointer over the WD SmartWare icon in the taskbar: Safely Disconnecting the Drive CAUTION! To prevent data loss, close all active windows and applications before shutting down or disconnecting the drive.

  • Page 48: Setting The Drive Sleep Timer

    The WD Drive Utilities desktop shortcut icon if you created one when you installed the application • Start > All Programs > Western Digital > WD Apps > WD Drive Utilities See Figure 4 on page 7. 2. If you have more than one supported My Passport drive connected to your computer, select the one that you want to set.

  • Page 49: Checking Drive Health

    MY PASSPORT USER MANUAL 4. Click Registration to display the Registration dialog: 5. On the Registration dialog: a. Type your first name in the First name box. b. Type your last name in the Last name box. c. Type your e-mail address in the E-mail address box. d.
  • Page 50 The WD Drive Utilities desktop shortcut icon if you created one when you installed the application • Start > All Programs > Western Digital > WD Apps > WD Drive Utilities See Figure 4 on page 7. 2. If you have more than one supported My Passport drive connected to your computer, select the one that you want to check.

  • Page 51: Erasing The Drive

    The WD Drive Utilities desktop shortcut icon if you created one when you installed the application • Start > All Programs > Western Digital > WD Apps > WD Drive Utilities See Figure 4 on page 7. 2. If you have more than one supported My Passport drive connected to your computer, select the one that you want to erase.

  • Page 52: Using The Wd Drive Unlock Utility

    MY PASSPORT USER MANUAL After the drive erase operation completes, go to support.wdc.com and see Knowledge Base answer ID 6743 for information about downloading and restoring the WD software and disk image on your My Passport drive. Note: Erasing your drive also removes your password. If you used a password to protect your drive, you will need to re-create it after restoring the software and disk image .
  • Page 53 MY PASSPORT USER MANUAL 3. The fifth invalid password attempt displays the too many password attempts dialog: 4. Click Erase Drive to display a warning about erasing all of the data on the drive: 5. Read the warning and select the I understand check box to signify that you accept the risk.

  • Page 54: Restoring The Wd Software And Disk Image

    MY PASSPORT USER MANUAL Restoring the WD Software and Disk Image CAUTION! Erasing your drive permanently deletes all of the data on the drive. Always make sure that you no longer need any of the data on your drive before erasing it.

  • Page 55: Managing And Customizing The Software

    MY PASSPORT USER MANUAL Managing and Customizing the Software This chapter includes the following topics: Specifying the Number of Backup Versions Pausing Backups Until Your Computer is Idle Specifying a Different Retrieve Folder Checking for Software Updates Uninstalling the WD Software Specifying the Number of Backup Versions The WD SmartWare software can keep up to 25 older versions of each file.

  • Page 56: Specifying A Different Retrieve Folder

    MY PASSPORT USER MANUAL 2. On the Software Settings screen, click Backup Speed to display the Reduce Backup Speed dialog: 3. On the Reduce Backup Speed dialog, select or clear the Run backup when computer is idle check box to enable or disable the Backup Speed option. Specifying a Different Retrieve Folder When you start a retrieve, you can choose whether you want to store the retrieved files in either:...

  • Page 57: Uninstalling The Wd Software

    MY PASSPORT USER MANUAL 2. On the Software Settings screen, click Preferences to display the Set Preferences dialog: 3. On the Set Preferences dialog, select or clear the Automatically check for WD SmartWare software updates check box to enable or disable the Preferences option.
  • Page 58 MY PASSPORT USER MANUAL 5. On the Custom Setup dialog: a. Clear the check box for the applications that you want to uninstall: • WD Drive Utilities • WD Security • WD SmartWare Important: Uninstalling the WD SmartWare software deletes all existing backup job configurations.

  • Page 59: Using The Drive With A Mac

    MY PASSPORT USER MANUAL Using the Drive with a Mac The My Passport drive is formatted as a single NTFS partition for compatibility with all updated Windows operating systems. To use the drive on Mac OS X operating systems, and to use Time Machine, if you want, you must reformat the drive to a single HFS+J partition.

  • Page 60: Troubleshooting

    MY PASSPORT USER MANUAL Troubleshooting This chapter includes the following topics: Installing, Partitioning, and Formatting the Drive Frequently Asked Questions If you have problems installing or using this product, refer to this troubleshooting section or visit our support website at support.wdc.com and search our knowledge base for more help.
  • Page 61 MY PASSPORT USER MANUAL Q: Why is the data transfer rate slow? A: Your system may be operating at USB 1.1 speeds due to an incorrect driver installation of the USB 3.0 or USB 2.0 adapter card or a system that does not support USB 3,0 or USB 2.0.

  • Page 62: Installing An Ses Driver

    MY PASSPORT USER MANUAL Installing an SES Driver If you decide to not install the WD software, you must have an SES driver installed on computers running Windows to keep the hardware popup wizard from displaying every time you connect your My Passport drive to your computer. Note: The SES Driver is installed automatically when you install the WD software.
  • Page 63 MY PASSPORT USER MANUAL 4. Select Install the software automatically and click Next: 5. When the installation completes, click Finish: INSTALLING AN SES DRIVER – 58...

  • Page 64: Installing The Driver Manually

    MY PASSPORT USER MANUAL Installing the Driver Manually If your computer is not connected to the Internet, install the driver manually: On the Found New Hardware Wizard screen, select No, not this time to inhibit a connection attempt to Windows Update: 2.
  • Page 65 MY PASSPORT USER MANUAL d. Click Next: 5. When the installation completes, click Finish: INSTALLING AN SES DRIVER – 60...

  • Page 66: Installing On Windows Vista Computers

    MY PASSPORT USER MANUAL Installing on Windows Vista Computers After you physically connect the drive as shown in Figure 3 on page 5, the Found New Hardware screen displays. Note: If Autoplay is enabled, two additional screens might appear at the same time as the Found New Hardware screen.

  • Page 67: Installing The Driver Manually

    MY PASSPORT USER MANUAL Installing the Driver Manually If your computer is not connected to the Internet, install the driver manually: On the Found New Hardware wizard screen, click Locate and install driver software: 2. On the Found New Hardware - WD SES Device wizard screen, click Don’t search online: 3.
  • Page 68 MY PASSPORT USER MANUAL 4. Browse to Computer and: a. Double-click the My Passport drive. b. Double-click the Extras folder. c. Select WD SES Device Driver. d. Click Next: 5. When the installation completes, click Close: INSTALLING AN SES DRIVER – 63...

  • Page 69: Installing On Windows 7 Computers

    MY PASSPORT USER MANUAL Installing on Windows 7 Computers After you physically connect the drive as shown in Figure 3 on page 5 or, use the Windows 7 Computer Management utility to install the SES driver: Open All Programs and click Computer > Manage: 2.
  • Page 70 MY PASSPORT USER MANUAL 3. Click Browse my computer for driver software. 4. Browse to Computer, double-click the My Passport drive, double-click the Extras folder, and select WD SES Device Driver: 5. Click Next. 6. When the installation completes, click Close: INSTALLING AN SES DRIVER –...

  • Page 71: Compliance And Warranty Information

    Directives of the European Union, including the EMC Directive (2004/108/EC) and the Low Voltage Directive (2006/95/EC). A “Declaration of Conformity” in accordance with the applicable directives has been made and is on file at Western Digital Europe. COMPLIANCE AND WARRANTY INFORMATION – 66...

  • Page 72: Kc Notice (Republic Of Korea Only)

    MY PASSPORT USER MANUAL KC Notice (Republic of Korea only) Environmental Compliance (China) (Pb) (Hg) (Cd) (Cr (VI)) (PBB) (PBDE) (4 pcs) (4 pcs) PCBA SJ/T11363-2006 ST/T11363-2006 “X” Warranty Information Obtaining Service WD values your business and always attempts to provide you the very best of service. If this Product requires maintenance, either contact the dealer from whom you originally purchased the Product or visit our product support website at support.wdc.com for information on how to obtain service or a Return Material Authorization (RMA).

  • Page 73: Limited Warranty

    Modification of or tampering with the Software, including but not limited to any Open Source Software, is solely at your own risk. Western Digital is not responsible for any such modification or tampering. Western Digital will not support any product in which you have or have attempted to modify the Software supplied by Western Digital.

  • Page 74: Index

    MY PASSPORT USER MANUAL Index Drive content gauge, Backup tab displays 17 content gauge, Home tab displays 16 Accessories, optional 2 diagnostics and status checks 44 Advanced backup area, Backup tab dis- disconnecting from a PC 42 plays 18 display scroll pointers, Home tab dis- Alerts, flashing icon 42 plays 15 handling precautions 4...
  • Page 75 MY PASSPORT USER MANUAL Internal drive selector box 14 description 19 your computer icon 14 functional overview 11 your computer’s content gauge 15 Retrieve destination option buttons 21 Retrieve files option buttons 21 Retrieve some files selection box 21 ICES-003/NMB-003 compliance 66 Start/Cancel Retrieving toggle button Indicator light 4 Internal drive selector box, Home tab dis-...
  • Page 76 MY PASSPORT USER MANUAL cable 2 drive interface 4 Warranty 67 service 67 SmartWare icon 41 Store link 24 Your computer content gauge, Backup tab displays 17 content gauge, Home tab displays 15 icon, Home tab display 14 INDEX – 71...
  • Page 77 WD. WD reserves the right to change specifications at any time without notice. Western Digital, WD, the WD logo, My Book and My Passport are registered trademarks and My Passport Essential, WD SmartWare, and Data Lifeguard are trademarks of Western Digital Technologies, Inc. Other marks may be mentioned herein that belong to other companies.

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