D-Link DSM-510 - MediaLounge High-Definition Media Player User Manual page 83

Section 5 - Troubleshooting
13. The volume and mute buttons on the remote control don't work when playing content that was encoded in
5.1 surround.
• The volume can only be adjusted on your digital stereo receiver. The DSM-510 can pass-through the audio
signal to a compatible audio receiver for multi-channel decoding.
14. I can't find any of my music, photos, or video.
• If using a wired network, verify the Ethernet cable is properly attached to your DSM-510 and to a network
switch, hub or router. Verify that the switch, hub or router is powered on.
• If you are using static IP addresses, verify the IP address and netmask are in the same range as other
addresses on your network. Verify that the address is not already in use by another PC or device.
• Make sure the files you are sharing use a supported file format and encoding scheme.
• Verify the folder is shared in the Viiv Media Libary on your Intel
15. I can't hear any sound when I'm playing music.
• Make sure the audio cables are properly connected.
• If the audio cables are connected to your TV, the TV must be on to hear any music.
• If the audio cables are connected to your stereo, make sure the stereo is on and you have the correct stereo
input source selected. If you are having trouble selecting the correct audio source, refer to the instructions
that came with your stereo.
16. Some of my MP3 and WMA files don't appear.
• The DSM-510 supports the most common music file formats. However, there are almost an infinite variety
of bit rates and sample rates. If a file does not appear on the receiver, it most likely uses an unsupported
rate.
• The files may be copy protected. To share your files, turn copy protection off when you rip them.
• The following MP3 sample rates are supported: 4, 8, 16, 22.05, 24, 32, 44.1, 48, 88.2 and 96 kHz.
• For best results, rip your MP3 files at 128 kbps or higher, with a sample rate of 44.1 kHz.
D-Link DSM-510 User Manual
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