Dell XPS 15z Setup Manual page 6

Contents
Power Problems . . . . . . . . . . . . . . . . . . . . 55
Memory Problems . . . . . . . . . . . . . . . . . . 56
Lockups and Software Problems . . . . . . 57
Using Support Tools . . . . . . . . . . . . . 59
Dell Support Center . . . . . . . . . . . . . . . . . 59
My Dell Downloads . . . . . . . . . . . . . . . . .60
Hardware Troubleshooter . . . . . . . . . . . . 61
Dell Diagnostics . . . . . . . . . . . . . . . . . . . . 61
Restoring Your Operating
System . . . . . . . . . . . . . . . . . . . . . . . . 63
System Restore . . . . . . . . . . . . . . . . . . . . .64
Dell DataSafe Local Backup. . . . . . . . . . . 65
System Recovery Media . . . . . . . . . . . . . . 67
Dell Factory Image Restore . . . . . . . . . . .68
Getting Help. . . . . . . . . . . . . . . . . . . . 70
Technical Support and Customer
Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
DellConnect . . . . . . . . . . . . . . . . . . . . . . . 71
4
Online Services . . . . . . . . . . . . . . . . . . . . . 72
Automated Order-Status Service . . . . . . 73
Product Information. . . . . . . . . . . . . . . . . 73
Returning Items for Repair Under
Warranty or for Credit . . . . . . . . . . . . . . . 74
Before You Call . . . . . . . . . . . . . . . . . . . . . 75
Contacting Dell. . . . . . . . . . . . . . . . . . . . . 77
Finding More Information and
Resources . . . . . . . . . . . . . . . . . . . . . . 78
Specifications . . . . . . . . . . . . . . . . . . 80
Appendix. . . . . . . . . . . . . . . . . . . . . . . 87
Information for NOM, or Official
Mexican Standard (Only for Mexico). . . . 87
Index . . . . . . . . . . . . . . . . . . . . . . . . . . 88