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Parts and Controls
BACK/HOME button
5-way button*
1
(play/pause/confirm) button
/ buttons
/ buttons
Headphone jack
WM-PORT jack
Connect the charge cable (supplied), or peripheral devices (not supplied).
Bluetooth antenna (aerial)
Display
VOL +*
1
/– button
OPTION/PWR OFF button
About volume operation (Only for countries/areas
Press to display the option menu.
If you press and hold this button, the screen turns off and your Walkman enters
complying with European Directives)
standby mode.
An alarm (beep)*
1
and warning [Check the volume level] are meant to protect your
ears when you raise the volume setting beyond a specific level*
2
for the first time.
HOLD switch
You can cancel the alarm and warning by pressing any button.
Strap hole
Note
Microphone
You can turn up the volume beyond the specific level*
2
after canceling the alarm and
Use to make voice recordings.
warning.
RESET button
After the initial warning, the alarm and warning repeat for every 20 cumulative hours
that the volume is set beyond the specific level*
2
; when this happens, the volume is
Use a pen or paper clip, etc.
changed to the initial setting automatically.
If the volume is set beyond the specific level*
and you turn off the Walkman, the
2
*
1
There are tactile dots. Use them to help with button operations.
volume returns to the specific level*
2
automatically.
*
1
The alarm (beep) does not sound when connecting a Bluetooth audio device.
*
2
Specific level = [16] (when using headphones) or [18] (when connecting a Bluetooth
audio device)
Troubleshooting
Symptom
Cause/Remedy
If your Walkman does not function as expected, try the following steps to resolve
Your Walkman cannot
The Micro USB cable and charge cable is not
the issue.
charge the battery.
connected to a USB connector on your computer
1
properly.
Find the symptoms of the issue in "Troubleshooting" in the
Disconnect the Micro USB cable and charge cable,
Help guide (HTML document), and try any corrective
and then reconnect it.
Use the supplied Micro USB cable and charge cable.
actions listed.
The battery is charged in an ambient temperature out
For details on connecting to a computer, see the tables on the right.
of the range of 5 °C (41 °F) to 35 °C (95 °F).
2
You cannot charge the battery when the
Connect your Walkman to your computer to charge the
appears. Charge the battery in an ambient
battery.
temperature of 5 °C (41 °F) to 35 °C (95 °F).
You may be able to resolve some issues by charging the battery.
The computer is not on.
Turn on the computer.
3
Press the RESET button with a pen
RESET button
Your computer has entered Sleep or Hibernation
or paper clip, etc.
status.
Release the computer from Sleep or Hibernation
Before resetting your Walkman, check that no
status.
song, video, etc. is being played back. You can
A USB hub is being used.
then reset the Walkman safely.
Connecting your Walkman via a USB hub may not
4
work. Connect the Walkman directly to your
Check information on the issue in
computer using the Micro USB cable and charge
the Help of each software.
cable (supplied).
The operating system installed on the computer is not
5
Look up information on the issue on one of the customer
supported by your Walkman.
support Web sites.
To charge the Walkman, connect the Walkman to a
computer with the operating system that is
About the customer support Web sites, see "For the latest information".
supported by the Walkman.
6
If the approaches listed above fail to resolve the issue,
You have not used your Walkman for more than a
year.
consult your nearest Sony dealer.
Depending on the conditions under which the
Walkman is used, the battery may have been
deteriorated. Consult your nearest Sony dealer.
Symptom
Cause/Remedy
Symptom
Cause/Remedy
[Connected USB. The
The Micro USB cable and charge cable is not
When double-clicking
Install the bundled software after installing Windows
player cannot be
connected to a USB connector on your computer
[Setup.exe] to install the
Media Player 11 or later. For details on Windows
operated.] or [Connected
properly.
bundled software,
Media Player, refer to the following web site:
USB (MTP). The player
Disconnect the Micro USB cable and charge cable,
[Setup.exe] does not
http://support.microsoft.com/
cannot be operated.]
and then reconnect it.
execute, and the
does not appear when
Use the supplied Micro USB cable and charge cable.
Properties window
connected to the
A USB hub is being used.
opens.
computer with the Micro
Connecting your Walkman via a USB hub may not
icon
USB cable and charge
work. Connect the Walkman directly to your
cable (supplied) (The
computer using the Micro USB cable and charge
To initialize (format) your "WALKMAN"
computer does not
cable (supplied).
You can format the built-in flash memory of your Walkman. If the memory is
recognize your
The USB connector on your computer may have a
Walkman).
problem.
formatted, all files including the Help guide (HTML document) will be erased
Connect your Walkman to another USB connector
and all setting values returned to their defaults. Be sure to verify the files stored
on your computer.
in memory prior to formatting, and then export any necessary files to the hard
When you use your Walkman for the first time, or
disk of your computer or other device beforehand.
when the battery is low, it may take the Walkman
1
Press and hold the BACK/HOME button until the Home
about 30 seconds to display the message after
connected to a computer. This is not a malfunction.
menu appears.
The software authentication may be performed and it
2
may take rather a long time. Wait for a while.
Select
[Settings] – [Common Settings] – [Reset/
The software installation has been failed.
Format] – [Format] – [Yes] – [Yes] in this order.
Reinstall the software by using the installer. The
imported data will remain untouched.
Press the /// button to select the item, and then press the
The computer is running another software other than
button to confirm.
the one used for transferring.
When initialization finishes, [Memory formatted.] appears.
Disconnect the Micro USB cable and charge cable,
wait a few minutes, and reconnect it. If the problem
Note
persists, disconnect the Micro USB cable and
Do not format the built-in flash memory using Windows Explorer. If you
charge cable, restart the computer, and then
reconnect the Micro USB cable and charge cable.
format the built-in flash memory, format it on your Walkman.
Your Walkman becomes
A USB hub or USB extension cable is being used.
unstable while it is
Connecting your Walkman via a USB hub or
connected to the
extension cable may not work. Connect the
computer.
Walkman directly to your computer using the
Micro USB cable and charge cable (supplied).
Precautions
For the latest information
If you have any questions or issues with this product, or would like information on
About the headphones
compatible items with this product, visit the following web sites.
Avoid playing the unit at so loud a volume that extended play might affect your
For customers in the USA:
hearing.
http://www.sony.com/walkmansupport
At a high volume outside sounds may become inaudible. Avoid listening to the
For customers in Canada:
unit in situations where hearing must not be impaired, for example, while
http://esupport.sony.com/ca/
driving or cycling.
For customers in Europe:
As the supplied headphones are of open-air design, sounds go out through the
http://support.sony-europe.com/DNA
headphones. Remember not to disturb those close to you.
For customers in Latin America:
http://www.sony-latin.com/index.crp
License and Trademark Notice
For customers in other countries/regions:
Refer to the Help guide (HTML document).
http://www.sony-asia.com/support
For customers who purchased the overseas models:
http://www.sony.co.jp/overseas/support/
For users in France
When replacing the headphones/earphones, please refer to the models of the headphones/
earphones adapted to your unit that appear below.
MDR-EX083E, MDR-NWBT10
At high volume, prolonged listening to the personal audio player can
damage the user's hearing.
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