Dell Inspiron M102Z Setup Manual page 6

Contents
Solving Problems . . . . . . . . . . . . . . . 43
Beep Codes. . . . . . . . . . . . . . . . . . . . . . . . 43
Network Problems . . . . . . . . . . . . . . . . . .44
Power Problems . . . . . . . . . . . . . . . . . . . . 45
Memory Problems . . . . . . . . . . . . . . . . . . 47
Lockups and Software Problems. . . . . . . 47
Using Support Tools . . . . . . . . . . . . . 50
Dell Support Center . . . . . . . . . . . . . . . . .50
My Dell Downloads . . . . . . . . . . . . . . . . . 51
Hardware Troubleshooter . . . . . . . . . . . . 52
Dell Diagnostics . . . . . . . . . . . . . . . . . . . . 52
Restoring Your Operating
System . . . . . . . . . . . . . . . . . . . . . . . . 54
System Restore . . . . . . . . . . . . . . . . . . . . . 55
Dell DataSafe Local Backup. . . . . . . . . . . 56
System Recovery Media . . . . . . . . . . . . . . 59
Dell Factory Image Restore . . . . . . . . . . .60
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Getting Help. . . . . . . . . . . . . . . . . . . . 62
Technical Support and Customer
Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
DellConnect . . . . . . . . . . . . . . . . . . . . . . . 63
Online Services . . . . . . . . . . . . . . . . . . . . .64
Automated Order-Status Service . . . . . . 65
Product Information. . . . . . . . . . . . . . . . . 65
Returning Items for Repair Under
Warranty or for Credit . . . . . . . . . . . . . . .66
Before You Call . . . . . . . . . . . . . . . . . . . . .68
Contacting Dell. . . . . . . . . . . . . . . . . . . . . 70
Finding More Information and
Resources . . . . . . . . . . . . . . . . . . . . . . .72
Specifications . . . . . . . . . . . . . . . . . . 74
Appendix. . . . . . . . . . . . . . . . . . . . . . . .81
Information for NOM, or Official
Mexican Standard (Only for Mexico). . . . 81
Index . . . . . . . . . . . . . . . . . . . . . . . . . . 82