Unexpected characters
D
I S A B L E T H E N U M E R I C K E Y P A D
keypad if numbers are displayed instead of letters. Verify that the numbers lock
light is not lit.
Lockups and Software Problems
Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 198) as
you complete these checks.
CAUTION:
Before you begin any of the procedures in this section, follow the
safety instructions in the
The computer does not start up
E
AC
NSURE THAT THE
.
OUTLET
The computer stops responding
NOTICE:
You might lose data if you are unable to perform an operating system
shutdown.
T
U R N T H E C O M P U T E R O F F
on your keyboard or moving your mouse, press and hold the power button for at
least 8 to 10 seconds until the computer turns off. Then restart your computer.
A program stops responding or crashes repeatedly
NOTE:
Software usually includes installation instructions in its documentation or
on a floppy disk or CD.
E
N D T H E P R O G R A M
1 Press <Ctrl><Shift><Esc> simultaneously.
2 Click Task Manager.
3 Click the program that is no longer responding.
4 Click End Task.
C
H E C K T H E S O F T W A R E D O C U M E N T A T I O N
the program.
Press <Num Lk> to disable the numeric
—
Product Information Guide
ADAPTER IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL
If you are unable to get a response by pressing a key
—
—
.
— If necessary, uninstall and then reinstall
Troubleshooting
117