Honeywell HNVE1 Reference Manual page 79

Symptom
Problems with IP Addresses
Video troubles
Delays during streaming
transmission happen too
frequently.
The motion picture freezes (a
still picture displays)
The image does not display
while the STATUS indicator
on the encoder is blinking.
The STATUS indicators on
the encoder is not lit.
Document 800-04195 Rev B
11/09
Table A-1 Troubleshooting Solutions
Possible Cause
• The IP Address on the NETWORK
page may be incorrect.
• The IP Address for other devices
may not be the same.
• You might be connecting with the
incorrect IP Address.
• Both sides may not be using the
same subnet set when both sides
are connected in the same subnet
(network).
The number of packets being sent may
be beyond the network's capacity.
A temporary network disturbance (a
broken wire, connection trouble) may
be the cause.
Note If this happens frequently, you
may need to change your
network connections.
The selected camera may not be
correctly connected to the VIDEO IN
connector.
The encoder may not be functioning
(may be down).
HNVE1 V2.1 1-Channel Encoder Reference Guide
Possible Solution
• The private address should be
within the following ranges:
10.0.0.0 ~ 10.255.255.255
192.168.0.0 ~ 192.168.255.255
• Ensure that devices are assigned
correctly.
• Confirm that the connection is
correct by doing the following:
Open the command prompt on
your PC.
Enter ">ping (enter here the IP
address set for the encoder)
If the encoder replies, the
hardware, the protocol, and the
network are functioning normally.
Or check the subnet and the
default gateway, and enter the
address settings again.
• Use the LAN analyzer to check the
traffic of the network or the amount
of packets.
• Ask the network administrator or
network engineer for help.
• Wait to see if the software recovers
automatically.
• Try reconnecting if communication
has been disconnected.
Check that the camera is correctly
connected to the VIDEO IN connector.
Check the status of the encoder on the
CONTROL/STATE page. When the
status is STOP, click the START
button.
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