HP DW017B - StorageWorks Ultrium 448 Tape Drive User Manual page 77

4.
Run the HP StorageWorks Library and Tape Tools (L&TT)Stuck Tape test.
Run L&TT (http://www.hp.com/go/tapetools) on a host connected to the product, select the drive,
select the tests and run the Stuck Tape test.
• This test can overcome many non-physical causes of a stuck tape.
• Follow the instructions in L&TT. It may take several minutes and may not appear to be doing
anything. Allow the test to complete on its own.
• Check the results when the test is complete for additional information and suggestions.
NOTE:
While L&TT is running it is good practice to obtain a Support Ticket to capture all the logs
in case they are needed by HP Support.
IMPORTANT:
If the cartridge could be ejected prior to this step, there is no problem with the drive or
media. If it could not be ejected using the steps above, there may be a problem with the
cartridge or drive.
5.
Power down the drive.
6.
Disconnect the data cable.
7.
After at least 15 seconds, power the drive back up and wait till the drive is idle/ready.
CAUTION:
Use care when disconnecting data cables. Connectors can be reversed, pins bent, and
so on.
IMPORTANT:
Powering up with a tape in the drive can take several minutes. Ensure that drive activity
has stopped before attempting to eject (waiting 10 minutes is a good rule of thumb). It is
important that you allow sufficient time for the drive to complete rewinding the cartridge. If
you interrupt it, you may damage the media or the tape drive.
8.
Push the Eject button.
This step attempts to overcome unload issues due to the drive being in an abnormal state or because
Prevent Media Removal has been incorrectly left on after being set by a rogue application.
9. Initiate a force eject or emergency unload operation.
• This step causes the drive to try everything possible to unload the tape.
• Press and hold the Eject button for 15 seconds.
CAUTION:
You may lose data if you force eject a cartridge. The tape may also become unreadable
because an EOD (End of Data) mark may not be properly written.
10.
If the cartridge is still jammed, the tape drive has failed. Contact customer support at
http://www.hp.com/support.
Once the cartridge is successfully ejected, it is good practice to run Library & Tape Tools to diagnose
the problem and upgrade the firmware. If the failure occurs regularly on multiple cartridges, contact
customer support at http://www.hp.com/support.
Ultrium half-height SAS Tape Drives
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