Check Access Control; Refresh Connection To Tms Agent - Cisco TELEPRESENCE MANAGEMENT SUITE PROVISIONING - TROUBLESHOOTING GUIDE 13.0 Troubleshooting Manual

Check access control

If provisioning otherwise works as expected, but a user or user group is not seeing any phone books,
access to phone books may not be configured in Cisco TMS, or it is configured incorrectly.
1. In TMS, go to Phone books > Manage phone books.
2. Click on/open a phone book that should be available to the user.
3. Click on the Access Control tab.
4. Verify that the check box for the user's group is selected.
5. Repeat steps 2 to 4 for each phone book that the user group needs access to.

Refresh connection to TMS Agent

If no phone books are visible, E20 may also have lost connection with the Cisco TMS Agent. This will not
be immediately noticeable, as phone calls can still be made and received. If you suspect this is the
problem, either:
Disconnect and reconnect the endpoint.
You can also go to Settings > Advanced > Advanced configuration > Provisioning >
ExternalManager, and set Mode to Off. Then set it back to Cisco VCS.
Cisco TMS Provisioning Administrator Guide
E20 troubleshooting
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