Troubleshooting; Solving Common Problems; General Use And Connection Problems - HP KN744AA - Notebook QuickDock Port Replicator User Manual

4

Troubleshooting

Solving common problems

The following tables list possible problems and the recommended solutions.

General use and connection problems

Problem
The good dock connection light is off.
The computer shuts down unexpectedly. The QuickDock is not connected to AC
The ports or jacks on the QuickDock are
not working.
Possible cause
The computer is not on.
The QuickDock is not connected to AC
power.
The expansion cable on the QuickDock
is not fully connected to the expansion
port on the computer.
The computer is in Standby, Sleep, or
Hibernation.
power, draining the computer battery.
The QuickDock is not connected to AC
power.
The computer is not connected to the
QuickDock correctly.
Solution
Turn on the computer.
Connect the AC adapter to the
QuickDock and to an AC outlet.
Disconnect the expansion cable from the
computer, and then reconnect the cable
to the computer.
Exit Standby, Sleep, or Hibernation.
● Connect a smart AC adapter to
power connector 1 on the
QuickDock and to an AC outlet.
–or –
● Connect a standard AC adapter to
power connector 2 on the
QuickDock and to an AC outlet.
● Connect a smart AC adapter to
power connector 1 on the
QuickDock and to an AC outlet.
–or–
● Connect a standard AC adapter to
power connector 2 on the
QuickDock and to an AC outlet.
Disconnect the expansion cable from the
computer, and then reconnect the cable
to the computer.
Solving common problems 17