Sony PCV-R532DS - Vaio Digital Studio Desktop Computer User Manual page 375

VAIO Digital Studio
© 1999 Sony Electronics Inc. Reproduction in whole or in part without written permission is
prohibited. All rights reserved. Sony, VAIO, the VAIO logo, VAIO Digital Studio, VAIO Smart, DVgate,
and i.LINK are trademarks of Sony. All other trademarks are trademarks or registered trademarks
of their respective owners.
This document describes how to solve common problems you may encounter when using your
computer. Many problems have simple solutions, so try these suggestions before you call Sony
Customer Support.
My computer or software program "locks up"
Close the application that is currently "locked up" by pressing Ctrl+Alt+Delete. In the Close

Program dialog box, scroll down until you locate "(Not responding)" next to an application. Select
this application and click End Task. Windows attempts to close the application. If the attempt is
unsuccessful, a second dialog box appears. Select End Task again.
If you are unable to "unlock" the application, repeat the above steps but select Shut Down when

the second dialog box appears.
If the above steps fail to "unlock" your computer, save any unsaved work, if possible. Press

Alt+F4. Select Restart and click OK.
If you cannot restart as described in the preceding steps, you can restart the computer by

pressing Ctrl+Alt+Delete or by pressing the power switch for more than six seconds.
Pressing Ctrl+Alt+Delete may result in the loss of changes made to files that are currently open.
Contact the software publisher or designated provider for technical support.

Adobe Systems Incorporated
America Online
AT&T
CompuServe Interactive Services
S-S 10 AM - 10 PM ET)
EarthLink Network, Inc.
GTE Intelligent Network Services, Inc.
Infogrames North America
Intuit Inc.
LucasArts Entertainment Co.
Intuit Inc.
MindSpring Enterprises, Inc.
Network Associates, Inc.
Softlink
Sonic Foundry
Symantec
My DVD-ROM/CD-RW drive tray does not open
Make sure the computer is turned on.

If the Eject button does not work, you can open the tray by inserting a straightened heavy-weight

paper clip into the emergency eject hole.
You can also right-click the multimedia drive icon in My Computer and select Eject from the menu.

When I click an application icon, a message such as "You must insert the application CD into
your CD-ROM/DVD-ROM drive" appears and the software does not start
Some titles require specific files that are located on the application's CD-ROM. Insert the disc and

try starting the program again.
ComputerTroubleshooting Help
206-628-2746 (M-F, 6 AM-5 PM PT)
800-827-3338 (7 days a week, 6 AM - 2 PM ET)
800-400-1447 (7 days a week, 24 hours a day)
800-848-8990 (M-F, 8 AM - 1 AM ET,
800-395-8410 (7 days a week, 24 hours a day)
800-927-3000 (7 days a week, 24 hours a day)
408-296-8400 (M-F, 9AM - 5PM PT)
900-555-4688 (7 days a week, 24 hours a day)
415-507-4545 (M-F, 8:30 AM - 4:30 PM PT)
900-555-4688, 7 days a week, 24 hours a day
800-719-4660
408-988-3832 (M-F, 9 AM - 5 PM CT)
408-970-3370 (M-F, 8 AM - 5 PM PT)
608-256-5555 (M-F, 8 AM - 7 PM CT)
800-798-0850
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