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Appendix B: Troubleshooting
This chapter helps you identify and solve problems that might occur while you are using
the system.
For any issue, first ensure you are using the latest firmware and files. Firmware upgrades
include updates for BIOS, and the baseboard management controller (BMC). See
"Additional Information and Software"
the server firmware and files, also update any drivers used for components you have
installed in your system, such as video drivers, network drivers, and SCSI drivers.
If you cannot resolve your server problems on your own, refer to the
Report Form"
Resetting the System
Before going through in-depth troubleshooting, attempt first to perform reset your system
using one of the following methods.
Soft boot reset to clear the system memory and reload the operating
system
Clear system memory, restart POST, and reload the operating system
Cold boot reset. Turn the system power off and then on. This clears
system memory, restarts POST, reloads the operating system, and halts
power to all peripherals
Problems following Initial System Installation
Problems that occur at initial system startup are usually caused by an incorrect installation
or configuration. Hardware failure is a less frequent cause.
First Steps Checklist
•
Is AC power available at the wall outlet?
•
Are the power supplies plugged in? Check the AC cable(s) on the back of the chassis
and at the AC source.
®
Intel
Server System SR1680MV Service Guide
for assistance.
Table 46. Resetting the System
To do this
for a link to the software updates. In addition to
®
"Intel
Server Issue
Press
<Ctrl+Alt+Del>
Reset button
Power off/on
button
111
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