Page 1 Dell™ DX6012S Systems Hardware Owner’s Manual Regulatory Model E13S Series Regulatory Type E13S001...
Page 2 Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, and PowerEdge are trademarks of Dell Inc.; Microsoft, Windows, Windows Server, and MS-DOS are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries.
Page 3: Table Of Contents
Contents About Your System ....Accessing System Features During Startup ..Hard-Drive Indicator Patterns ....
Page 4 Entering the System Setup Program ..... . Responding to Error Messages Using the System Setup Program Navigation ......Keys System Setup Options .
Page 5 Entering the iDRAC Configuration Utility ..Installing System Components ......Recommended Tools .
Page 6 Installing a Redundant Power Supply ..Removing the Power Supply Blank ..Installing the Power Supply Blank ..
Page 7 Installing a Processor ....System Battery ..... . .
Page 8 Troubleshooting Power Supplies ... Troubleshooting System Cooling Problems ..Troubleshooting a Fan ....Troubleshooting System Memory .
Page 9 ......... . . Contacting Dell Index .
Page 10 Contents...
Page 11: About Your System
The controller allows you to access utilities such as embedded system diagnostics. For information on Lifecycle Controller or any of the Lifecycle Controller software components, see the Lifecycle Controller documentation on the Dell Support website at support.dell.com/manuals. <F11> Enters the BIOS Boot Manager or the Unified Extensible Firmware Interface (UEFI) Boot Manager, depending on the system’s boot...
Page 12 Figure 1-1. Front-Panel Features and Indicators Item Indicator, Button, Icon Description or Connector LED panel The LED panel has four diagnostic indicator lights that display error codes during system startup. See "System Messages" on page 22. Power-on indicator/ The power-on indicator lights power button when the system power is on.
Page 13 Item Indicator, Button, Icon Description or Connector NMI button Used to troubleshoot software and device driver errors when using certain operating systems. This button can be pressed using the end of a paper clip. Use this button only if directed to do so by qualified support personnel or by the operating system's documentation.
Page 14: Hard-Drive Indicator Patterns
Hard-Drive Indicator Patterns Figure 1-2. Hard-Drive Indicators hard-drive activity indicator 2 hard-drive status indicator (green) (green and amber) About Your System...
Page 15: Back-Panel Features And Indicators
Drive-Status Indicator Pattern Condition Blinks green two times per second Identify drive/preparing for removal Drive ready for insertion or removal NOTE: The drive status indicator remains off until all hard drives are initialized after system power is applied. Drives are not ready for insertion or removal during this time.
Page 16 Item Indicator, Button, or Icon Description Connector Serial connector Connects a serial device to the system. Video connector Connects a VGA display to the system. iDRAC6 Enterprise Dedicated management port for the port (optional) optional iDRAC6 Enterprise card. VFlash media slot Connects an external SD memory card (optional) for the optional iDRAC6 Enterprise card.
Page 17 Item Indicator, Button, or Icon Description Connector System identification Turns the system ID modes on and off. button The identification buttons on the front and back panels can be used to locate a particular system within a rack. When one of these buttons is pushed, the system status indicator on the chassis back panel light blue until one of the buttons is pushed again.
Page 18: Guidelines For Connecting Optional External Devices
Guidelines for Connecting Optional External Devices • Turn off power to the system and external devices before attaching a new external device. Turn on any external devices before turning on the system (unless the documentation for the device specifies otherwise). •...
Page 19: Power Indicator Codes
Power Indicator Codes The power supplies have an indicator that shows whether power is present or whether a power fault has occurred. • Not lit — AC power is not connected. • Green — In standby mode, indicates that a valid AC source is connected to the power supply, and that the power supply is operational.
Page 20: Diagnostic Lights (Optional)
Diagnostic Lights (Optional) The four diagnostic indicator lights on the system front panel display error codes during system startup. Table 1-1 lists the causes and possible corrective actions associated with these codes. A highlighted circle indicates the light is on; a non-highlighted circle indicates the light is off. Table 1-1.
Page 21 Memory" on page 137. Possible system board See "Getting Help" on page 155. resource and/or system board hardware failure. Possible system resource See "Contacting Dell" on configuration error. page 155. Other failure. Ensure that the optical drive, and hard drives are properly connected.
Page 22: System Messages
System Messages System messages appear on the screen to notify you of a possible problem with the system. NOTE: If you receive a system message not listed in the table, check the documentation for the application that is running or the operating system's documentation for an explanation of the message and recommended action.
Page 23 Message Causes Corrective Actions The optional iDRAC6 is not Wait for the system Alert! iDRAC6 not responding to BIOS to reboot. responding. communication either Rebooting. because it is not functioning properly or has not completed initialization. The system reboots. The optional iDRAC6 Remove AC power to the Alert! iDRAC6 not has hung.
Page 24 Message Causes Corrective Actions The system configuration If any system components Alert! Power of processor(s), were just upgraded, required exceeds memory modules, return the system to the PSU wattage. and expansion cards may previous configuration. Check PSU and not be supported by the If the system boots without system power supplies.
Page 25 Message Causes Corrective Actions Remote BIOS update Retry the BIOS update. BIOS Update attempt failed. If problem persists, Attempt Failed! see "Getting Help" on page 155. NVRAM_CLR jumper is Move the NVRAM_CLR Caution! installed in the clear setting. jumper to the default NVRAM_CLR jumper CMOS has been cleared.
Page 26 Message Causes Corrective Actions Mismatched processors have Ensure that all processors CPUs with been installed in the system. have the same cache size, different cache number of cores and logical sizes detected. processors, and power rating. CPUs with Ensure that the processors different core are properly installed.
Page 27 Message Causes Corrective Actions Invalid memory Ensure that the memory DIMM configuration on a modules are installed in a configuration on dual-processor system. valid configuration. each CPU should The memory module See "General Memory match. configuration for each Module processor must be identical. Installation Guidelines"...
Page 28 Message Causes Corrective Actions Overcurrent detected at the See "Getting Help" on Keyboard fuse has keyboard connector. page 155. failed The USB ports are disabled Power down and restart the Local keyboard in the system BIOS. system from the power may not work button, and then enter the because all user...
Page 29 Message Causes Corrective Actions The memory frequency may If not an intentional setting, Memory set to be intentionally set lower for check any other system minimum power conservation. messages for possible causes. frequency. The current memory Ensure that your memory configuration may support configuration supports the only the minimum frequency.
Page 30 Message Causes Corrective Actions Faulty or missing optical Use a bootable USB key, No boot device drive subsystem, hard drive, optical drive, or hard drive. available. or hard drive subsystem, or If the problem persists, no bootable USB key see "Troubleshooting a Hard installed.
Page 31 Message Causes Corrective Actions Error encountered in Install the NVRAM_CLR Plug & Play initializing PCIe device; jumper in the clear position Configuration faulty system board. (pins 1 and 3) and reboot the Error system. See Figure 6-1 for jumper location. If the problem persists, see "Troubleshooting Expansion Cards"...
Page 32 Message Causes Corrective Actions Faulty hard drive, USB Replace the USB medium or Sector not found device, or USB medium. device. Ensure that the USB Seek error or SAS backplane cables are Seek operation properly connected. See failed "Troubleshooting a USB Device"...
Page 33 Message Causes Corrective Actions Invalid memory Ensure that the memory The following configuration. The specified modules are installed in a DIMMs should memory modules do not valid configuration. match match in size, number of See "General Memory geometry: ranks, or number of Module x,x,...
Page 34 Enterprise card flash memory Restore the flash memory or BMC SPI flash may be using the latest version on corrupted. support.dell.com. See the Integrated Dell™ Remote Access Controller 6 (iDRAC6) User Guide for instructions on performing a field replacement of the flash memory.
Page 35 Message Causes Corrective Actions Improperly seated memory Reseat the memory modules. Unexpected modules or faulty See "Troubleshooting interrupt in keyboard/mouse System Memory" on protected mode controller chip. page 137. If the problem persists, see "Getting Help" on page 155. Processor(s) is not supported Install a supported processor Unsupported CPU by the system.
Page 36 Message Causes Corrective Actions The memory configuration is Reconfigure the memory for Unused memory not optimal for Advanced Advanced ECC Memory detected. DIMM’s ECC Memory Mode. Mode, or change the installed in the Modules in the specified memory mode to Optimized following slot slots are unused.
Page 37 Message Causes Corrective Actions The system configuration of If any system components Warning! Power processor(s), memory were just upgraded, required exceeds modules, and expansion return the system to the PSU wattage. cards may not be supported previous configuration. If Check PSU and by the power supplies.
Page 38: Warning Messages
Drive" on page 139. NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary at support.dell.com/manuals. Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, before you format a diskette, a message warns you that you may lose all data on the diskette.
Page 39: Alert Messages
Lifecycle Controller User Guide the controller, configuring hardware and firmware, and deploying the operating system. NOTE: Always check for updates on support.dell.com/manuals and read the updates first because they often supersede information in other documents. About Your System...
Page 40 About Your System...
Page 41: Using The System Setup Program And Uefi Boot Manager
Using the System Setup Program and UEFI Boot Manager The System Setup program is the BIOS program that enables you to manage your system hardware and specify BIOS-level options. From the System Setup program, you can: • Change the NVRAM settings after you add or remove hardware •...
Page 42: Entering The System Setup Program
Entering the System Setup Program 1 Turn on or restart your system. 2 Press <F2> after you see the following message: <F2> = System Setup NOTE: The system does not respond until the USB keyboard is active. If your operating system begins to load before you press <F2>, allow the system to finish booting, and then restart your system and try again.
Page 43: System Setup Options
System Setup Options Main Screen Figure 2-1. Main System Setup Program Screen NOTE: The options for the System Setup program change based on the system configuration. NOTE: The System Setup program defaults are listed under their respective options in the following sections, where applicable. Option Description System Time...
Page 44 Option Description Processor Settings Displays information related to processors (speed, cache size, and so on). See "Processor Settings Screen" on page 50. SATA Settings See "SATA Settings Screen (Optional)" on page 51. (Optional) Boot Settings See "Boot Settings Screen" on page 51. Integrated Devices See "Integrated Devices Screen"...
Page 45: Memory Settings Screen
Option Description F1/F2 Prompt on Enables the system to halt on errors during POST, which allows Error (Enabled the user to observe events that may scroll by unnoticed during default) normal POST. You can select F1 to continue or F2 to enter the System Setup program.
Page 46: Processor Settings Screen
Processor Settings Screen Option Description 64-bit Specifies if the processor supports 64-bit extensions. Core Speed Displays the processor clock speed. Bus Speed Displays the processor bus speed. Logical Processor The processor core supports up to two logical processors. (Enabled default) If this field is set to Enabled, the BIOS reports both logical processors.
Page 47: Sata Settings Screen (Optional)
SATA Settings Screen (Optional) Option Description SATA controller ATA Mode enables the integrated SATA controller. RAID (ATA Mode default) Mode enables the integrated SATA controller to RAID mode. Off disables the controller. NOTE: When set to RAID mode, all ports are set to OFF. Port A Auto enables BIOS support for the device attached to (Auto default)
Page 48: Integrated Devices Screen
Option Description Hard-Disk Drive Determines the order in which the BIOS attempts to Sequence boot from hard drives in the system during system startup. USB Flash Drive Determines the emulation type for a USB flash drive. Emulation Type Hard disk allows the USB flash drive to act as a hard (Auto default) drive.
Page 49: Pci Irq Assignments Screen
Option Description OS Watchdog Timer Sets a timer to monitor the operating system for activity, (Disabled default) and aids in recovery if the system stops responding. When Enabled, the operating system is allowed to initialize the timer. When Disabled, the timer is not initialized.
Page 50 Option Description Serial Port Address Sets the serial port addresses for the two serial devices. (Serial Device 1=COM1, NOTE: Only Serial Device 2 can be used for Serial Over Serial Device 2=COM2 LAN (SOL). To use console redirection by SOL, configure default) the same port address for console redirection and the serial device.
Page 51: Power Management Screen
Power Management Screen Option Description Power Options are OS Control, Active Power Controller, Custom, Management or Maximum Performance. For all but the Custom setting, the (Active Power BIOS pre-configures the power settings on this screen as follows: Controller • OS Control sets the CPU power to OS DBPM, the fan power to default) Minimum Power, and the memory power to Maximum Performance.
Page 52 Option Description Setup Password Restricts access to the System Setup program by using a setup password. NOTE: See "Using the System Password" on page 60 for more information. Password Status When Setup Password is assigned and this field is (Unlocked default) Locked, the system password cannot be changed or disabled at system start-up.
Page 53: Exit Screen
Option Description Power Button If Enabled, the power button can turn the system's power (Enabled default) off and on. On an ACPI-compliant operating system, the system performs an orderly shutdown before power is turned off. When Disabled, the button can only turn on system power.
Page 54: Entering The Uefi Boot Manager
Entering the UEFI Boot Manager NOTE: Operating systems must be 64-bit UEFI-compatible (for example, ® ® Microsoft Windows Server 2008 x 64 version) to be installed from the UEFI boot mode. DOS and 32-bit operating systems can only be installed from the BIOS boot mode.
Page 55: Uefi Boot Manager Screen
UEFI Boot Manager Screen Option Description Continue The system attempts to boot to devices starting with the first item in the boot order. If the boot attempt fails, the system continues with the next item in the boot order until the boot is successful or no more boot options are found.
Page 56: System And Setup Password Features
Option Description System Services Restarts the system and accesses the controller, which enables you to run utilities such as system diagnostics. BIOS Boot Manager Accesses the BIOS-level boot options list without rebooting. This option enables you to conveniently switch to BIOS boot mode if you need to boot to a device with a non-UEFI operating system, such as a bootable DOS media with diagnostics software.
Page 57 1 Verify that Password Status is Unlocked. 2 Highlight the System Password option and press <Enter>. 3 Type your new system password. You can use up to 32 characters in your password. As you type, placeholders appear in the field. The password assignment is not case-sensitive.
Page 58: Using The Setup Password
If an incorrect system password is entered, the system displays a message and prompts you to re-enter your password. You have three attempts to enter the correct password. After the third unsuccessful attempt, the system displays an error message that the system has halted and must be shut down manually using the power button.
Page 59: Embedded System Management
As you type, placeholders appear in the field. The password assignment is not case-sensitive. To erase a character, press <Backspace> or the left-arrow key. When you verify the password, the Setup Password changes to Enabled. The next time you enter the System Setup program, the system prompts you for the setup password.
Page 60: Baseboard Management Controller Configuration
Configuring hardware and firmware For more information about setting up the controller, configuring hardware and firmware, and deploying the operating system, see the Lifecycle Controller on the Dell Support website at support.dell.com/manuals. User Guide Baseboard Management Controller Configuration NOTE: If an iDRAC6 Express card is installed on the system, the Baseboard Management Controller (BMC) utility is replaced by the iDRAC6 utility.
Page 61: Entering The Bmc Setup Module
Entering the BMC Setup Module 1 Turn on or restart your system. 2 Press <Ctrl><E> when prompted after POST. If your operating system begins to load before you press <Ctrl><E>, allow the system to finish booting, and then restart your system and try again.
Page 62 Using the System Setup Program and UEFI Boot Manager...
Page 63: Installing System Components
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 64 Figure 3-1. Inside the System cooling fan internal hard drives (2) expansion-card riser power supply bays (2) cooling shroud heat sink/processor memory modules (8) system cooling fans (4) SAS backplane hard drives (12) Installing System Components...
Page 65: Front Bezel (Optional)
Front Bezel (Optional) A lock on the bezel restricts access to the power button, optical drive, and hard drive(s). Removing the Front Bezel 1 Using the system key, unlock the bezel. 2 Lift the release latch next to the key lock. 3 Rotate the left end of the bezel away from the front panel.
Page 66: Installing The Front Bezel
You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 67: Closing The System
Figure 3-3. Removing and Replacing the System Cover system cover latch latch release lock Closing the System 1 Lift the latch on the system cover. 2 Place the cover onto the chassis and offset it slightly back so that the two hooks on the back edge of the cover fit the corresponding tabs on the back edge of the chassis.
Page 68: Cooling Shroud
You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 69: Installing The Cooling Shroud
Installing the Cooling Shroud 1 Align the shroud using the center of the numbered fan bays as a guide. 2 Press the cooling shroud down into the chassis. 3 Close the system. See "Closing the System" on page 71. 4 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
Page 70: Installing A Hard-Drive Blank
Figure 3-5. Removing or Installing a Hard-Drive Blank hard-drive blank release lever Installing a Hard-Drive Blank Align the hard-drive blank with the drive bay and insert the blank into the drive bay until the release lever clicks into place. See Figure 3-5. Removing a Hot-Swap Hard Drive 1 If applicable, remove the front bezel.
Page 71: Installing A Hot-Swap Hard Drive
Figure 3-6. Removing and Installing a Hot-Swap Hard Drive release button hard-drive carrier handle Installing a Hot-Swap Hard Drive CAUTION: Use only hard drives that have been tested and approved for use with the SAS/SATA backplane. CAUTION: When installing a hard drive, ensure that the adjacent drives are fully installed.
Page 72: Removing A Hard Drive From A Hard-Drive Carrier
4 With the lever on the hard drive carrier open, slide the hard drive into the drive bay until the carrier contacts the backplane. See Figure 3-6. 5 Close the handle to lock the drive in place. Removing a Hard Drive From a Hard-Drive Carrier Remove the screws from the slide rails on the hard-drive carrier and separate the hard drive from the carrier.
Page 73: Installing A Hard Drive Into A Hard-Drive Carrier
You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 74 4 Disconnect the fan’s power cable from the system board. See Figure 3-8. NOTE: To remove fans 3 and 4, remove the storage controller card first. See "Removing the Storage Controller Card" on page 96. NOTE: To remove fan 5, if applicable, remove the internal hard drive bay and carrier.
Page 75 Figure 3-8. Removing and Replacing a Fan fans (5) release tab fan cable Installing System Components...
Page 76: Replacing A Cooling Fan
Replacing a Cooling Fan 1 Align the fan module so that the side with the power cable faces toward the back of the system. 2 Slide the fan module into the fan assembly until the fan is fully seated. See and Figure 3-8. 3 Connect the fan’s power cable to the power connector on the system board.
Page 77: Removing A Redundant Power Supply
You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 78: Installing A Redundant Power Supply
Figure 3-9. Removing and Installing a Redundant Power Supply power supply power supply handle velcro strap release latch Installing a Redundant Power Supply 1 Verify that both power supplies are of the same type and have the same maximum output power. NOTE: The maximum output power (shown in watts) is listed on the power supply label.
Page 79: Removing The Power Supply Blank
NOTE: When installing, hot-swapping, or hot-adding a new power supply in a system with two power supplies, allow several seconds for the system to recognize the power supply and determine its status. The power-supply status indicator turns green to signify that the power supply is functioning properly (see Figure 1-5). Removing the Power Supply Blank If you are installing a second power supply, remove the power supply blank in bay PS2 by pulling outward on the blank.
Page 80: General Memory Module Installation Guidelines
General Memory Module Installation Guidelines To ensure optimal performance of your system, observe the following general guidelines when configuring your system memory. NOTE: Memory configurations that fail to observe these guidelines can prevent your system from starting and producing any video output. •...
Page 81: Mode-Specific Guidelines
Mode-Specific Guidelines The number of channels used and the allowable configurations depend on the memory mode selected. Advanced ECC (Lockstep) Mode Support In this configuration, the two channels closest to the processor are combined to form one 128-bit channel. This mode supports Single Device Data Correction (SDDC) for both x4- and x8-based memory modules.
Page 82 Table 3-1. Sample RDIMM Single- and Dual-Rank Memory Configurations Memory Sockets Processor Memory Physical Available Memory Mode Module Size Memory (GB) Memory (GB) Optimizer 1-GB 2-GB 4-GB 8-GB 16-GB Advanced 2-GB 4-GB 8-GB 16-GB Mirroring 2-GB 4-GB 8-GB 16-GB Installing System Components...
Page 83: Installing Memory Modules
You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 84 4 Locate the memory module sockets. See Figure 6-1. 5 Press the ejectors on the memory module socket down and out, as shown in Figure 3-10, to allow the memory module to be inserted into the socket. 6 Handle each memory module only on either card edge, making sure not to touch the middle of the memory module.
Page 85: Removing Memory Modules
You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 86: Expansion Cards And Expansion-Card Risers
5 Press down and out on the ejectors on each end of the socket until the memory module pops out of the socket. See Figure 3-10. Handle each memory module only on either card edge, making sure not to touch the middle of the memory module. 6 Replace the cooling shroud.
Page 87: Installing An Expansion Card
You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 88 5 Open the expansion-card latch and remove the filler bracket. See Figure 3-11. NOTE: Keep this bracket in case you need to remove the expansion card. Filler brackets must be installed over empty expansion-card slots to maintain FCC certification of the system. The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system.
Page 89: Removing An Expansion Card
You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 90: Removing An Expansion-Card Riser
You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 91: Installing An Expansion-Card Riser
Figure 3-12. Installing or Removing an Expansion-Card Riser integrated storage controller slot riser guides (2) expansion-card riser expansion card slot riser guide posts (2) expansion-card riser slots (2) Installing an Expansion-Card Riser 1 To install an expansion-card riser, align the riser guides with the riser guide posts on the system board.
Page 92: Integrated Storage Controller Card
You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 93 Figure 3-13. Installing and Removing the Storage Controller Card storage connector expansion-card riser storage controller card storage controller card cable SAS data cable connector release lever (blue) Installing System Components...
Page 94: Installing The Storage Controller Card
You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 95: Idrac6 Express Card
You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 96 Figure 3-14. Installing or Removing an iDRAC6 Express Card iDRAC6 Express card plastic standoff tab notch clip 7 Reinstall all expansion cards in the expansion-card riser. See "Installing an Expansion Card" on page 91. 8 Close the system. See "Closing the System" on page 71. 9 Reconnect the system and peripherals to their power sources, and turn them on.
Page 97: Idrac6 Enterprise Card (Optional)
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 98 3 Remove the cooling shroud. See "Removing the Cooling Shroud" on page 72. 4 Remove the plastic filler plug of the iDRAC6 Enterprise port from the system back panel. 5 Angle the card so that the RJ-45 connector fits through the back-panel opening.
Page 99: Removing An Idrac6 Enterprise Card
You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 100: Vflash Media (Optional)
You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 101 CAUTION: Never remove the heat sink from a processor unless you intend to remove the processor. The heat sink is necessary to maintain proper thermal conditions. 5 Using a #2 Phillips screwdriver, loosen one of the heat-sink retention screws. See Figure 3-16. 6 Wait 30 seconds for the heat sink to loosen from the processor.
Page 102 Figure 3-16. Installing and Removing the Heat Sink heat sink heat-sink retention screws (4) 10 Rotate the processor shield upward and out of the way. See Figure 3-17. 11 Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor.
Page 103 Figure 3-17. Installing and Removing a Processor processor processor shield notch in processor socket key ZIF socket socket-release lever Installing System Components...
Page 104: Installing A Processor
You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 105: System Battery
You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 106 Figure 3-18. Replacing the System Battery system battery negative side of battery connector positive side of battery connector 4 If installed, remove the expansion card from the expansion-card slot. See "Removing an Expansion Card" on page 93. 5 If installed, remove the storage controller card. See "Removing the Storage Controller Card"...
Page 107 9 Press the battery toward the negative side of the connector and lift it up out of the securing tab at the negative side of the connector. 10 Support the battery connector by pressing down firmly on the positive side of the connector.
Page 108: Sas Backplane
You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 109 Figure 3-19. Removing and Installing a SAS Backplane SAS backplane backplane retention latches (2) SAS cables control panel module cable USB memory key connector SAS backplane power cable control panel cable internal hard drive cables (2) USB cable SAS backplane cable Installing System Components...
Page 110: Installing The Sas Backplane
You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 111 3 Remove the expansion cards. See "Removing an Expansion Card" on page 93. 4 Remove the expansion card riser. See "Removing an Expansion-Card Riser" on page 94. 5 Disconnect power distribution cables from the system board (see "System Board" on page 118). 6 Disconnect the fan cable.
Page 112 Figure 3-20. Removing and Replacing the Power Distribution Board screws (3) power supply connector power-interposer board blue tab power-distribution board fan module cable connector Installing System Components...
Page 113: Replacing The Power Distribution Board
You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 114: System Board
You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 115 11 Remove the nine screws securing the system board to the chassis and then slide the system board assembly toward the front end of the chassis. CAUTION: Do not lift the system board assembly by grasping a memory module, processor, or other components. 12 Grasp the system board assembly by the edges and lift the system board assembly away from the chassis.
Page 116: Installing The System Board
Installing the System Board 1 Unpack the new system board. 2 Remove the labels from the processor shield and affix them to the system identification panel on the front of the system. See Figure 1-1. 3 Holding the system board by the edges, lower the system board into the chassis.
Page 117 15 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 73. 16 Close the system. See "Closing the System" on page 71. 17 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. 18 If applicable, replace the front bezel.
Page 118 Installing System Components...
Page 119: Troubleshooting Your System
You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 120: Troubleshooting The Video Subsystem
Troubleshooting the Video Subsystem 1 Check the system and power connections to the monitor. 2 Check the video interface cabling from the system to the monitor. 3 Run the appropriate online diagnostic test. See "Using Online Diagnostics" on page 145. If the tests run successfully, the problem is not related to video hardware.
Page 121: Troubleshooting A Serial I/O Device
7 Reconnect and power on each USB device one at a time. 8 If a device causes the same problem, power down the device, replace the USB cable, and power up the device. If the problem persists, replace the device. If all troubleshooting fails, see "Getting Help"...
Page 122: Troubleshooting A Wet System
You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 123 • Vflash media cards • USB memory keys • NIC hardware key • Expansion-card riser • Integrated storage controller card • iDRAC6 Express card • iDRAC6 Enterprise card • Power supplies • Fans • Processor and heat sink • Memory modules 4 Let the system dry thoroughly for at least 24 hours.
Page 124: Troubleshooting A Damaged System
You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 125: Troubleshooting Power Supplies
You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 126: Troubleshooting System Cooling Problems
You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 127: Troubleshooting System Memory
You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 128 5 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 6 Open the system. See "Opening the System" on page 70. 7 Remove the cooling shroud. See "Removing the Cooling Shroud" on page 72. 8 Check the memory channels and ensure that they are populated correctly.
Page 129: Troubleshooting A Hard Drive
You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 130 You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 131: Troubleshooting Expansion Cards
You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 132: Troubleshooting Processor
You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 133 9 Open the system. See "Opening the System" on page 70. 10 Remove the processor. See "Removing a Processor" on page 104. 11 Close the system. See "Closing the System" on page 71. 12 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
Page 134 Troubleshooting Your System...
Page 135: Running The System Diagnostics
Using Online Diagnostics To assess a system problem, first use the Online Diagnostics. Dell Online Diagnostics is a suite of diagnostic programs, or test modules, that include diagnostic tests on chassis and storage components such as hard drives, physical memory, communications and printer ports, NICs, CMOS, and more.
Page 136: When To Use The Embedded System Diagnostics
• Display, print, or save test results • Temporarily suspend testing if an error is detected or terminate testing when a user-defined error limit is reached • View help messages that briefly describe each test and its parameters • View status messages that inform you if tests are completed successfully •...
Page 137: Embedded System Diagnostics Testing Options
Embedded System Diagnostics Testing Options Click the testing option in the Main Menu window. Testing Option Function Express Test Performs a quick check of the system. This option runs device tests that do not require user interaction. Extended Test Performs a more thorough check of the system. This test can take an hour or longer.
Page 138: Viewing Information And Results
• Test Iterations — Selects the number of times the test is run. • Log output file pathname — Enables you to specify the diskette drive or USB memory key where the test log file is saved. You cannot save the file to a hard drive.
Page 139: Jumpers And Connectors
Jumpers and Connectors This section provides specific information about the system jumpers. It also provides some basic information on jumpers and switches and describes the connectors on the various boards in the system. System Board Jumpers Figure 6-1 shows the location of the configuration jumpers on the system board.
Page 140: System Board Connectors
System Board Connectors See Figure 6-1 and Table 6-2 for the location and description of the system board connectors. Figure 6-1. System Board Connectors Jumpers and Connectors...
Page 141 Table 6-2. System Board Connectors Item Connector Description CPU2 Processor 2 iDRAC6 Enterprise iDRAC6 Enterprise card connector Memory module slot B4 Memory module slot B1 (white release lever) Memory module slot B2 (white release lever) Memory module slot B3 (white release lever) CPU1 Processor 1 FAN1...
Page 142: Disabling A Forgotten Password
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 143 NOTE: If you assign a new system and/or setup password with the jumper plug still in the "disabled" position, the system disables the new password(s) the next time it boots. 6 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
Page 144 Jumpers and Connectors...
Page 145: Getting Help
NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.
Page 146 Getting Help...
Page 147: Index
RAID card damaged systems battery, 139 troubleshooting, 134 battery (system) Dell replacing, 110 contacting, 155 bezel, 69 Dell PowerEdge Diagnostics blank using, 145 hard drive, 73 diagnostics power supply, 83 advanced testing options, 147 testing options, 147 configuring, 64...
Page 148 iDRAC Configuration Utility, 65 indicators Embedded System back-panel, 15 Management, 63 NIC, 18 error messages, 46 power, 19 expansion card installing troubleshooting, 140 cooling shroud, 73 expansion cards expansion card, 92 installing, 92 hard drive (hot-swappable), 75 removing, 94 hard drive blank, 74 SAS controller, 97 iDRAC card, 100-101 expansion slots, 91...
Page 149 Advanced ECC, 85 POST memory mirroring, 85 accessing system features, 11 Optimizer, 85 power indicators, 19 memory modules (DIMMs) power supplies configuring, 84 indicators, 19 installing, 88 removing, 81 removing, 90 replacing, 82 UDIMM configurations, 92 power supply blank, 83 messages processor error messages, 46...
Page 150 55, 61 system setup screens setup password, 62 main, 47 slots See expansion slots. startup accessing system features, 11 telephone numbers, 155 support TPM security, 55 contacting Dell, 155 troubleshooting system battery, 134 closing, 71 cooling fans, 136 opening, 70 Index...
Page 151 damaged system, 134 expansion card, 140 warning messages, 39 external connections, 129 warranty, 40 hard drive, 139 keyboard, 130 wet system memory, 137 troubleshooting, 132 NIC, 131 processors, 142 SAS RAID controller daughter card, 139 system cooling, 136 video, 130 wet system, 132 UEFI Boot Manager entering, 58...
Page 152 Index...

Dell DX6012S Hardware Owner's Manual

1 About Your System

2 Using the System Setup Program and UEFI Boot Manager

3 Installing System Components

4 Troubleshooting Your System

5 Running the System Diagnostics

6 Jumpers and Connectors

7 Getting Help

Index

Quick Links

Troubleshooting

Related Manuals for Dell DX6012S

Summary of Contents for Dell DX6012S

Table of Contents