Troubleshooting - D-Link DPH-50U User Manual

The. first. step. in. troubleshooting. is. to. read. the. readme.txt. that. appears. in. the.
DPH-50U. program. group.. It. contains. a. list. of. known. issues. for. the. current. DPH-50U.
driver.version.
To. find. out. the. driver. version,. right-click. on. the. DPH-50U. icon. (blue. telephone. in. the.
system.tray).and.select.About.
You.will.see.the.DPH-50U.Utility.About.screen.below.
1. Common Fix
If. the. DPH-50U. suddenly. stops. working. properly. (e.g.. stops. responding. to. incoming.
rings.or.you.cannot.get.a.VoIP.dialtone).try.the.following:
1..Quit.the.utility.program.(right-click.on.the.blue.telephone.in.the.System.Tray.and.
select.Quit)
2..Quit.the.Skype
3..Unplug.the.DPH-50U.Skype
4..Wait.30.seconds
5..Plug.in.the.DPH-50U
6..Start.Skype
7..Start.the.DPH-50U.software
2. Wrong Device Installed
If.you.insert.the.DPH-50U.on.a.Windows
the.adapter.will.be.incorrectly.installed.as.another.USB.Modem.
Simply.proceed.to.install.the.DPH-50U.software.and.it.will.resolve.the.issue.and.install.
the.adapter.properly.
D-Link DPH-50U User Manual

Troubleshooting

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