Troubleshooting; Set-Up And Configuration Problems - D-Link DWA-140 Quick Installation Manual

TROUBLESHOOTING

SET-UP AND CONFIGURATION PROBLEMS

1. IF I'vE LOST My CD WHAT CAN I DO?
The CD contains software drivers and manual which can be obtained from D-Link (see Technical
Support below). Windows XP, Vista, Windows 7 in most cases will automatically install the correct
drivers.
2. IF I'vE FORGOTTEN My WIRELESS ENCRyPTION KEy?
The wireless encryption key is configured at the Wireless Access Point, Router or DSL Modem
Router. If you are unable to obtain your encryption key, the only solution would be to re-configure
your Access Point/Router to use a new encryption key. Please contact your Wireless Access
Point/Router/DSL Modem Router manufacturer.
3. WHy CAN'T I GET A WIRELESS CONNECTION?
- Check that your DWA-140 is plugged in properly to the USB port or try to plug the DWA-140 into
another USB port if available.
- The LED on the DWA-140 should be lit, otherwise there could be a physical fault on the USB
port or the driver is not installed properly.
- Ensure that the wireless settings on the DWA-140 match the settings on your Access Point/
Router. Please check and confirm your settings for.
Wireless Network Name (SSID)
Wireless Encryption Key
Wireless Security Method (E.g. WEP, WPA2)
- To check whether a Wireless connection has been made, in the Windows System Tray (bottom
right). Red means no valid connections have been made.
- Check that your Internet is working fine on existing computers.
- Ensure that you have followed and completed the software installation process, otherwise,
please re-install the software. The LED on the DWA-140 should come on after software
installation.
4. WHICH OPERATING SySTEMS DOES THE DWA-140 SUPPORT?
The DWA-140 support all popular Operating Systems including Microsoft Windows XP/Vista/
Windows 7.
Note: If you are unable to connect, see the Troubleshooting chapter of the product manual
in the D-Link DWA-140 Wireless N USB Mini Adapter CD
TECHNICAL SUPPORT
United Kingdom (Mon-Fri) website: http://www.dlink.co.uk FTP: ftp://ftp.dlink.co.uk
Home Wireless/Broadband 0871 873 3000 (9.00am–06.00pm, Sat 10.00am-02.00pm)
Managed, Smart, & Wireless Switches, or Firewalls 0871 873 0909 (09.00am- 05.30pm)
(BT 10ppm, other carriers may vary.)
Ireland (Mon-Fri)
All Products 1890 886 899 (09.00am-06.00pm, Sat 10.00am-02.00pm)
Phone rates: €0.05ppm peak, €0.045ppm off peak times
4
DWA-140