Before Calling Support - HP 1800 24G - ProCurve Switch Installation And Getting Started Manual

Troubleshooting
HP Customer Support Services

Before Calling Support

Before calling your networking dealer or HP Support, to make the support
process most efficient, you first should have retrieved the following
information:
4-4
Information Item
• product identification, including mini-
GBICs
• details about the switch's status includ-
ing the software (OS) version, a copy of
the switch configuration, and any
available port statistics information.
• copy of your network topology map, in-
cluding network addresses assigned to
the relevant devices
Information Location
the front of the switch, and on labels on the
mini-GBICs
Web interface
your network records