Systems Management; Directory Services (Edirectory); Dynamic Local User; Helpdesk - Novell OPEN WORKGROUP SUITE SMALL BUSINESS EDITION 2.0 - QUICK START 02-15-2008 Quick Start Manual

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3.6 Systems Management

These components assist you with managing your network and your desktops. They also include a

Helpdesk component to initiate and track trouble tickets.

This is the core of all rights and privileges in your NOWS network.

3.6.2 Dynamic Local User (PGINA)

With the Dynamic Local User component, you can synchronize the Novell Client

Windows client so that login is seamless to your users.

NOTE: You must install eDirectory before you can install PGINA.

This component helps your administrators track calls, and it gives your end users the ability to

submit trouble tickets without picking up the phone.

NOTE: You must install eDirectory before you can install Helpdesk.

This is a role-based tool for network and systems management in your environment.

NOTE: You must install eDirectory before you can install iManager.

Anti-virus software to guard against malicious attacks via e-mail or other means.

Novell Open Workgroup Suite Small Business Edition 2.0 Quick Start

Section 3.6.1, "Directory Services (eDirectory)," on page 18

Section 3.6.2, "Dynamic Local User (PGINA)," on page 18

Section 3.6.3, "Helpdesk," on page 18

Section 3.6.4, "Management Tools (iManager)," on page 18

Section 3.6.5, "Anti-Virus (ClamAV)," on page 18

Section 3.6.6, "Spam Filter (Mailscanner)," on page 19

Section 3.6.7, "DHCP," on page 19

Section 3.6.8, "DNS," on page 19

Section 3.6.9, "VPN Server (OpenVPN)," on page 19

Section 3.6.10, "Remote Desktop (TightVNC)," on page 19

Section 3.6.11, "Firewall (IPTables)," on page 19

with the

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Open workgroup suite small business edition 2.0