Troubleshooting; Clients Cannot Access Cifs Files; Cannot Change The Ownership Of A File Or A Folder - Dell PowerVault NX3500 Administrator's Manual

Troubleshooting

Clients Cannot Access CIFS Files

Description The Dell PowerVault NX3500 system supports antivirus scans on a
per CIFS share basis. When a file on a share is opened by a client
application the PowerVault NX3500 system sends the file to an
antivirus host to be scanned.
NOTE:
the DOS cp command, moreover, it implicitly opens some file types,
such as Microsoft Office files.
If no antivirus host is available, access to the file and to the whole
share, is inhibited.
Cause Since the antivirus hosts are not available on the PowerVault
NX3500 system, files cannot be opened on a antivirus enabled
CIFS share.
Workaround
Ensure that the problem appears only on antivirus enabled shares,
while clients accessing other shares do not experience such
problems.
Check the status of the antivirus hosts and the network path
between the PowerVault NX3500 system and the antivirus hosts.
Cannot Change the Ownership of a File or a
Folder
Description Every file on the NAS system is owned by either a UNIX or NTFS
user. Inability to change ownership is treated differently,
depending on whether the access was native or non-native.
Cause The user is not authorized to perform the ownership change.
Microsoft Windows Explorer is also an application, similar to
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Troubleshooting
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