Troubleshooting - Desa HDCFTN Owner's Operation And Installation Manual

WARNING: Turn off and unplug fireplace and let cool before servicing.
Only a qualified service person should service and repair fireplace.
CAUTION: Never use a wire, needle or similar object to clean
ODS/pilot. This can damage ODS/pilot unit.
Note: All troubleshooting items are listed in order of operation.
OBSERVED PROBLEM
When ignitor button is pressed,
there is no spark at ODS/pilot
When ignitor button is pressed,
there is spark at ODS/pilot but
no ignition
111044-01F

TROUBLESHOOTING

POSSIBLE CAUSE
1. Ignitor cable pinched or wet
2. Ignitor electrode not connected
to ignitor cable
3. Broken ignitor cable
4. Bad piezo ignitor
5. Ignitor electrode broken
6. Ignitor electrode positioned
wrong
1. Gas supply turned off or equip-
ment shutoff valve closed
2. Control knob not in PILOT
position
3. Control knob not pressed in
while in PILOT position
4. Air in gas lines when installed
5. Depleted gas supply (propane/
LP only)
6. ODS/pilot is clogged
7. Gas regulator setting is not
correct
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REMEDY
1. Free ignitor cable if pinched
by any metal or tubing. Keep
ignitor cable dry
2. Reconnect ignitor cable
3. Replace ignitor cable
4. Replace piezo ignitor
5. Replace pilot assembly
6. Replace pilot assembly
1. Turn on gas supply or open
equipment shutoff valve
2. Turn control knob to PILOT
position
3. Press in control knob while in
PILOT position
4. Continue holding down con-
trol knob. Repeat igniting op-
eration until air is removed
5. Contact local propane/LP gas
company
6. Clean ODS/pilot (see Cleaning
and Maintenance, page 22) or
replace ODS/pilot assembly
7. Replace gas regulator
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