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Tips and Troubleshooting
Basic Troubleshooting
Warning: Under no circumstances should the product be repaired by anyone other than an
authorized Sonos repair center, as this will invalidate the warranty. Please contact Sonos
Customer Support for an authorized repair center in your area. Do not open the system as
there is a risk of electric shock.
If a problem occurs, you can try the solutions listed in the troubleshooting section. If you are unable to remedy the problem,
please contact the Sonos Customer Support team and we'll be happy to help.
• Web site
• Visit our Web site at www.sonos.com/support.
There you can visit our Forums, browse our Frequently Asked Questions (FAQ) pages, or request assistance.
• Email: support@sonos.com
• Text-Chat and Phone: www.sonos.com/support/contact
Support Diagnostics
Support Diagnostics should only be accessed if you are talking with a Sonos Customer Support representative. (To find the
correct telephone number for your country, go to www.sonos.com/support/contact.)
For general Sonos support information, go to www.sonos.com/support.
From the Settings menu, touch Advanced Settings.
1.
Touch Submit Diagnostics and follow the on-screen prompts.
2.
Can't Find What You're Looking For?
If you can't find the answer to your question in our documentation, please visit our Frequently Asked Questions (FAQ) pages
at www.sonos.com/support.
Or, ask us a question at http://faq.sonos.com/ask.
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