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9. TROUBLE SHOOTING
Problem
Controller not responding.
Your phones don't work.
When a door speaker is pressed, phones ring but
you have no audio communications to the door.
The DTI-1 Doorbell Telephone Interface works but
the phones don't ring when the speaker button is
pressed.
You have a dial tone feedback at the speaker when
door speaker button is pressed.
When pressing
#
*
you get an operator recording (eg. "this is an
invalid number") and you have no communication
to the speaker.
On a gate installation, you have no audio
communication to the speaker.
Telephone does not ring when door button is
pressed.
10. WARRANTY
The Russound DTI-1 and TDB-1 are fully guaranteed for One (1) year from the date of purchase against all defects in materials and
workmanship. During this period Russound will replace any defective parts and correct any defect in workmanship without charge for
either parts or labor. For this warranty to apply, the unit must be installed and used according to its written instructions. If service is nec-
essary, it must be performed by Russound. The unit must be returned to Russound at the owner's expense and with prior written permis-
sion. Accidental damage and shipping damage are not considered defects under the terms of the warranty. Russound assumes no
responsibility for defects resulting from abuse or servicing performed by an agency or person not specifically authorized in writing by
Russound. Damage to or destruction of components due to improper use voids the warranty. In these cases the repair will be made at
the owner's expense. To return for repairs, the unit must be shipped to Russound at the owner's expense, along with a note explaining
the nature of the service required. Be sure to pack in a corrugated container with at least 3 inches of resilient material to protect the unit
from damage in transit.
(for monitoring the door)
*
Solution
1. Check your AC and power adapter, confirm LED Power
Indicator is ON.
2. Check the power connection into the unit.
1. Are your phones wired into the RJ31X/CA38A data jack
(output)? To test connection, remove the RJ45 wire from
the RJ31X/CA38A data jack which bypasses the DTI-1 and
connect the phones directly to the main incoming line.
2. Check for any breaks in the RJ45 wire.
1. The green and yellow wires may be reversed, either at
the speaker or at the controller.
2. The red and black wires may be reversed, either ar the
speaker or at the controller.
1. Your ringer switch located at the front of the controller
may be set to the OFF position.
2. The yellow wire is not properly connected to either the
speaker or the controller section of the speaker.
3. One of the phones may be causing too much of a load;
unplug all phones and begin testing with one phone at a
time untill the defective phone is found.
Reverse the In and Out on the RJ45 data jack.
1. You have attached the phones on the premises in
parallel with the DTI-1 across your outgoing phone line
2. Your telephones may not be touchtone compatable. Or
the touchtone switch is in the off postition.
3. Please check the connection of the yellow wire at both
ends.
4. If you have more than one telephone line you may have
wired thewrong line to the controller.
The unit has been designed to go a maximum of 250 ft.
with a 22 gauge wire. A possible solution to gain an
additional 100ft. would be to increase the gauge thick-
ness (18 or 16). You can also double up the red and
black wires to give it the added gauge.
1. If you have more than one telephone line you may have
wired the wrong line to the controller.
2. Check the connection of the yellow wire at both ends.
7
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