Chapter 5: Frequently Asked Questions - Encore ENLTV - V2.2 User Manual

ENLTV User's Guide -

Chapter 5: Frequently Asked Questions

Q：I can't use ENLTV/ENLTV-FM when I run the software and it shows an error message.
A：This problem is because of incorrect sound card device driver, or the driver and software did
not match.
1. Incorrect sound card device driver
• Check the Device Manager for any yellow or red markings under "Sound, Video and Game
Controller". If you see any yellow or red markings, your sound card may be bad or not
working correctly.
• Check the sound card settings in Control Panel to make sure the correct sound card is
selected (This happens to PC with more than one sound card and Bluetooth device)
• Check the Device Manager > Sound, Video and Game Controller. After the driver installed
you should see a line that says "TV Tuner Card". If you don't see it there, that means the
driver for ENLTV/ENLTV-FM is not properly installed.
2. The ENLTV/ENLTV-FM driver and software does not match.
The ENLTV/ENLTV-FM driver and software should match. If step 1 did not fix the problem,
uninstall the driver and the software, and then reinstalling them from the product CD again. If
your product CD is not available with you, you can check our web site at
http://www.encore-usa.com for download.
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