McAfee EPOLICY ORCHESTRATOR 4.5 Product Manual page 267

Managing Issues and Tickets
Creating, configuring, and managing issues
11 If applicable, type or select the appropriate
Use this...
State
Priority
State
Severity
Resolution
Assignee
12 Type the user to whom you want the issue assigned. The assignee must have select one
or more variables for the name and description. This feature provides an number of variables
providing information to help fix the issue.
McAfee ePolicy Orchestrator 4.5 Product Guide
To do this...
Assign a state to the issue:
• Unknown
• New
• Assigned
• Resolved
• Closed
Assign a priority to the issue:
• Unknown
• Lowest
• Low
• Medium
• High
• Highest
Assign a state to the issue:
• Unknown
• New
• Assign
• Resolved
• Closed
Assign a severity to the issue:
• Unknown
• Lowest
• Low
• Medium
• High
• Highest
Assign a resolution to the issue. The issue resolution
can be assigned once the issue is processed:
• None
• Fixed
• Waived
• Will not fix
Type the user name of the person assigned to the issue.
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