McAfee HARDWARE 1.4 User Manual page 33

McAfee Technical Support Hardware Support Policy
The End of Sale date will be announced at least 6 month prior to the effective End of
Sale date
Full Service Hardware Support will continue for a minimum of 2 years after the
effective End of Sale date for customers with McAfee Technical Support Software
Service for the product
Custom Support will be available for up to 3 years after Full Service Hardware
Support has ended, providing up to 5 years of support after the End of Sale date
Definitions
End of Life Policy
End of Life terminology includes End of Sale, End of Full Service Support, and End of
Custom Support
Once End of Life is announced, no enhancements to the product will be made.
Security updates and maintenance will continue until End of Full Service Support
End of Sale
The date when a product is no longer available for purchase
The End of Sale date will be announced at least 6 months prior to the effective End of
Sale date
Full Service Support
After End of Sale has been announced, Full Service Support includes available
maintenance and technical support
To receive Full Service Support McAfee may require the latest hardware and
software product versions, service pack, DAT and signature files, and scan engine
[where applicable], be deployed
These elements are introduced by McAfee to add features and resolve issues. If any
element is not at a current version, then the total product configuration may not be
supported. McAfee will provide a version of software that has the functionality as
outlined in release notes of the product
End of Full Service Support
Once End of Full Service Support is reached support is available only with a Custom
Support contract
The End of Full Service Support date will be announced at least 1 year prior to the
effective End of Full Service Support date
Custom Support
Custom Support is an individually negotiated support contract for a product where
Full Service Support has expired
Custom Support requires the final release of hardware and software for the product
McAfee Inc. © 2007
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Hardware Support v1.4 User Guide