Appendix A: Troubleshooting - Linksys NMH305 - Media Hub Home Entertainment Storage NAS Server User Manual

Appendix A
Appendix A:
Troubleshooting
You cannot play one of your videos through the Media
Browser of the Media Hub.
The Media Hub plays video content through a browser
plug-in. Download and install your favorite media player
to enable video playback within the Media Browser.
Please note that media players have varying levels of
support for different video formats. If the video format you
want to play is not supported, you may want to search the
Internet for a media player that can run on your computer
and support the desired video formats. (Make sure you
download the latest version.)
Some suggested players include QuickTime, VLC, and
Windows Media Player. For more information about video
support, visit http://www.linksysbycisco.com/support.
The power LED of the Media Hub continuously flashes
blue or red.
Follow these instructions:
1. To shut down the Media Hub, press and hold the power
button until the power LED starts flashing.
If this step does not shut down the Media Hub, then
proceed to step 2.
2. Disconnect the power adapter from the Power port of
the Media Hub.
3. Disconnect the Ethernet network cable from the
Ethernet port of the Media Hub.
4. Wait five seconds.
5. Re-connect the Ethernet network cable to the Ethernet
port of the Media Hub.
6. Re-connect the power adapter to the Power port of
the Media Hub.
You cannot access the Media Browser of the Media Hub.
Follow the instructions until you gain access to the Media
Browser:
1. Make sure your computer is connected to the local
network. Check the wireless or wired connection.
2. Make sure the Media Hub is connected to the router.
Check the cable connection at both ends.
3. Double-click the desktop icon for the Media Hub (it
was created during the Setup Wizard).
Media Hub
4. Windows: In the Address field, enter one of the following:
http://<Friendly_Name>(example: http://mediahub)
or
http://<xxx.xxx.xxx.xxx> (example: http://192.168.1.101)
Press Enter.
Mac: In your web browser, enter one of the following:
http://<Friendly_Name>.local (example: http://mediahub.local)
or
http://<xxx.xxx.xxx.xxx> (example: http://192.168.1.101)
Press return.
NOTE: The Friendly Name is the name you
created during the Setup Wizard. If you did
not create a Friendly Name, use the default;
enter http://mediahub
http://mediahub.local (Mac).
You have configured the Media Hub, but you do not see it
displayed in Windows Explorer or the Finder.
Change the Workgroup of the Media Hub to match the
Workgroup of your computer. Follow these instructions:
1. Access the browser-based utility of the Media Hub.
(Refer to Chapter 7:
page 41.)
2. On the Media Browser screen, click Configuration.
3. Click Configure System.
4. For the Media Hub Name and Workgroup settings, click
Change, and then follow the on-screen instructions.
NOTE: If you do not see a drive letter for the
Media Hub, refer to Drive Letter Not Found,
page 9.
The Media Hub does not recognize your USB storage
device.
The USB storage may not have been properly removed
from its previous device. Follow these instructions:
1. Disconnect the USB storage device from the Media
Hub.
2. Connect the USB storage device to your computer.
3. Go through the USB safe removal process for your
computer.
4. Re-connect the USB storage device to the Media Hub.
Troubleshooting
(Windows) or
Advanced Configuration,
51