Table of Contents
Advertisement
Troubleshooting
Troubleshooting steps
If you have problem installing or running VideoMate Vista U100, please check
the following by step:
OS issue: VideoMate Vista U100 has to work on USB 2.0 interface. Note only
Windows XP SP2 or Vista support USB 2.0. You are welcome to
www.WindowsUpdate.com website for the Service Pack update of Microsoft.
USB 2.0 issue: you need to check your computer has USB 2.0 or not. Usually
you will see "USB 2.0 Root Hub" device in the "Sound, video and game
controllers" section of Windows Device Manager.
Driver issue: You should see " VideoMate Vista U100 " drivers, in the "Sound,
video and game controllers" section of Windows Device Manager. If these
drivers are not there, reinstalling the VideoMate Vista U100 drivers can help.
Power Issue: VideoMate Vista U100 takes power from the USB port. Note:
PCMCIA and USB hub won't provide enough power so that you have to use
the kind of PCMCIA and USB hub which has power adapter included.
Sometimes plugging in another USB port may help. Some motherboards and
notebook's USB ports do not meet the USB standard providing the standard
5V 500mA power. In these cases, VideoMate Vista U100 will not have enough
power to work. Please contact computer vendor for the issue.
Video OK / No Audio:
Make sure the audio device is "Your sound card device" in the System Device
in Settings of ComproDTV. Also, you have to select the audio source to be
"WAVE" in the System Device in Settings of ComproDTV.
Check that the sound is not muted or volume too low in the Windows Volume
Control dialog. (Double-click on the speaker icon in the system tray.)
Check that the sound is not muted or volume too low in the Windows Volume
Control dialog. (Double-click on the speaker icon in the system tray.)
Sometimes updating the sound card driver from vendor or VideoMate Vista
U100's software from www.comprousa.com may help as well.
21
Advertisement
Table of Contents
