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How can I record as a different video format?
Digital program is a fixed MPEG-II format file already. ComproDTV can't
change it and will save it into hard disk directly. Only Analog TV, Composite or
S-Video input video can be software encode to your choice of video format.
You can do that in the Record tab in Settings of ComproDTV.
Why are images scrambled？
Please update the video and sound card drivers from vendors' web sites. Make
sure the driver for motherboard chipset is also up to date. The default drivers
supplied with the Windows operating system are usually too old to operate
correctly. If you still have problems, please install the latest ComproDTV and
driver from our website.
Why does the remote control fail?
Not all products support remote function. Please check the description on the
product box.
The remote control sensor, which is plugged into the TV card, may be loose.
Please unplug it and plug it in again. USB product's sensor is built on it. Please
refer the product installation guide for the correct usage.
You should also check the batteries of the remote control. Do not use
rechargeable batteries.
Verify that the
IR icon (ComproRemote) is in the system tray on the
lower-right corner of the screen. If you don't have ComproRemote on the
system tray, start the following program:
C:\Program Files\ Common Files\VideoMate\ComproRemoteDTV.exe
Then you should see the icon on the system tray. The IR icon should turn
bright when you press buttons on the remote.
If you see no response, please move your mouse cursor on the IR icon. If you
see it shows "No Device," your drivers may not be not properly installed.
Please remove ComproDTV using "Add/Remove programs" in the Control
Panel and reinstall it.
Some devices may emit the IR signals. Please check if there are any
microwaves or lights that may be doing this. And make sure as few cables as
possible are crossing the IR receiver.
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